Ironwood Connection

After 20 years of multiple home remodels in two states, we have never written a negative review for anyone. We decided to make an exception for IronWood. My wife and I selected IronWood for a small staircase railing remodel in our home. Juan Rodriguez responded immediately and came right out. We were sold on his pitch of IronWoodâ s quality, years of expertise, and turnkey service. We approved the quote of $6,850, paid a 50% deposit, and provided a detailed sketch of what we wanted. We asked if they would provide us CAD drawings, a typical process for anything custom-fabricated, and he informed us they only do drawings for new-build homes and not remodels. Fabrication would go off our drawings. Thankfully, I am an industrial designer so that was no issue for me to supply sketches with enough detail to build from. Or so I thought. Quality of finish â Straight unacceptable To be clear, our expectation is not perfection, but we would like something on par with price and of professional standards. IronWood has a â wing itâ , â close enoughâ mindset about fit and finish. Not only was the design we submitted not followed, simple measurements were wrongâ ¦ like consistent spacing of welded spindles. Gaps were so bad they had to break welds, reposition, and cut new holes in our brand NEW wood treads just so they looked more consistent. Then they never filled the holes at the floor from the old spindles which remain the most unattractive part (seen in photos). As well as the tread stain which clearly doesn't match in color or sheen. Communication â Below professional standards Communication between sales guy, office coordinator, and skilled trades were inconsistent and resulted in confusion and wasted time. Juan never returned to our home to inspect the quality issues with his trades. If your project goes as ours did, youâ ll be project managing it by yourself. Transparency â Nonexistent If you have any issues, good luck contacting someone within IronWood to complain. Juan flat out refused to tell us who his manager is or have them call us about the issues we experienced. Responsibility - Lacking After Ironwood attempted a â fixâ (yesâ ¦ these photos were taken after their â fixâ ), we asked another contractor to quote finishing the project to the point of acceptability. The team at Mosian, who has 40 years of award-winning remodeling experience, was shocked by what we were left with. Their quote was $970 to fix all the issues left by IronWood. Today: Pay us, or else! After all the emails, time wasted (project sitting uncomplete at day 45), and nearly a grand still needed to finish, we felt IronWood should deduct the $970 off our balance. Instead, they offered us $500 and threatened credit action if we didnâ t pay the rest. My wife and I know what to look for, and what to expect, as a finished product from home improvement trades, but with IronWood, BUYER BEWARE.

Kimberly and Sandra were absolutely amazing. Very easy to work with extremely knowledgeable. The quote was on point. Both double checked when the job was finished to make sure it was perfect.

Beautifully done. We have a curved staircase which is much more difficult to do.

very professional,

These guys were awesome! They came in with an open mind and helped us understand the difference between wood or iron. We went with the iron and was one of the best decisions we ever made. They come in and installed in one day and it turned out fantastic. We would recommend Ironwood to anyone. Thanks for transforming our stairs and making it more than what we ever expected!!!!

We absolutely love our new stairs!

Great workers, friendly staff

Great people, great work, beautiful end product. Exactly what I wanted!!!

Amazing service and workman shipment!!!

Ironwood connection sent out Reyes Stairs and remodeling, who did an excellent job! The new stairs are beautiful and we're just what we were hoping to have.