They are horrible and I will never use them again. They did not tell me anything about the doors needing handles or screens. They did not turn the order in when they were supposed to and the contractors were here and which caused chaos. They never followed up with me that I was paying $1000's for and they didn't turn the order in so I had to call and see when the doors were going to be delivered. My contractors had to get handles, but I am still without my screens on the doors. Fortunately, they subcontracted the work out to install the doors and they were wonderful and went above and beyond. I am happy with the contractors they used, but I am not happy with Home Depot and will never use them again. They were supposed to give me a bid for windows and never did that either. The subcontractors get an A for quality and punctuality, but Home Depot gets an F. When I went into Home Depot I had to wander around the store to even find someone to help me.
Description of Work: I purchased doors from them and they subcontracted out the installation.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$2,000
Stephanie S.
06/2011
5.0
doors, home improvement stores
+ 0 more
Went well ! I need to have him back out to caulk the molding at the top of the door frame. I will contact them. The guy was nice n friendly and worked with my time schedule and he came out after his normal work hours. I will continue to shop at Home Depot, but as for doing work in my home I will look for another contractor.
Description of Work: I used Home Depot to installed a back door. About 3 ½ months ago. The price was about $645.
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Service Categories
Doors,
Hardware & Home Improvement Stores
FAQ
HOME DEPOT INC is currently rated 3 overall out of 5.
No, HOME DEPOT INC does not offer free project estimates.
No, HOME DEPOT INC does not offer eco-friendly accreditations.
No, HOME DEPOT INC does not offer a senior discount.
No, HOME DEPOT INC does not offer emergency services.