Five Star Flooring

They were a no-show. I called the store twice and even left a message. No one answered or returned my call. I called the cell number given on the business card and someone answered and said he was "off today". He did call someone else and then called me back and nonchalantly said the guy thought he was off today - did I want to reschedule? No thank you... Guess they lost out on the bath redo as well.

We were drawn to this company because they sell the hard-to-find tile we wanted (Marmoleum) and are certified in its installation. It is a small company compared to a store like Lowes, but from our first consultation to our final transaction, we were generally happy with their knowledge, experience and level of service. It is clear this company cares about leaving their customers satisfied, and likely to become repeat customers. We would definitely consider using them again.

Very well. I was quite pleased at the transformation

We have used Five Star Flooring for many different projects throughout our home. We have been very pleased with the quality of work that has been done. They have earned our trust and we plan on continuing to use them for future projects. Most projects were completed within budget. On the rare instances in which costs were higher than budget, we received ample warning and were explained the reasons. Overages were relatively very small. We had minor hiccups with scheduling over the years, but projects have been completed within time expectations.

I contacted the provider asking for a bid for my kitchen remodel. The date for measurement was confused as it was confirmed the visit would take place on 1/3but the provider came on 1/1. Ken took measurements of the kitchenand told me he would submit a bid. When I had not heard from him by February, I reached back out through Angie' list. The person responding apologized and said I would have a bid within a week. As of March 13, I had not heard anything, and informed I would be seeking another provider.

Responded to request quickly. Scheduled the work within a few days of initial contact. Kept me informed when the crew was delayed by traffic. Quickly and neatly removed a small pet damaged area in my hardwood floors and replaced with spare boards I have in storage.

Ken examined the damaged areas of flooring in the living room and kitchen and also looked at the flooring throughout the rest of our home. We discussed options for repair and restoration and Ken measured all rooms involved and sketched a rough floor plan. Ken indicated that he would prepare a bid for the work and email it to me by the end of the week. When I had not heard form Ken, I sent him an email on 1/25/16 asking for an update on the promised price quote. When I still had not received a quote or any communication I sent a message to then company via the Angie's List system on 2/2/16 asking what the status of the promised quote was. They responded today finally via Angie's List mail and indicated that they felt our job would be extensive and that they were currently busy with another major job and would not be able to provide the work desired. As an independent businessman myself, I certainly believe it is their right to choose not to take on the job we need done. My complaint is that they knew the size and scope of the job before they left my home on the 19th of January. They were given the secondary option to decline the job on 1/25 when I contacted them for an update on the status of the bid. It took them 2 weeks to decide to decline service and only notified me because I pestered them for an answer. I guess I should be grateful that I learned of their poor ability to communicate with clients with out having to experience it during an actual restoration project. I can not in any way judge their quality of work....it may be superior and very cost effective. My scores in the review are based on their total lack of punctuality, poor responsiveness to communications and their total lack of professionalism in working with us.

Project handled professionally and courteously. I contacted multiple companies for estimate on repairs. Five Star Flooring was represented by Ken W. (owner). He offered the greatest benefits for the least cost (repair split in bottom stair step w/o replacing step and losing grain match with other steps; re-attaching loose spoke, painting all spokes from first floor to second floor and tightening both banisters to their respective walls on ground floor). The other companies wanted to replace the bottom step, which would mean we'd lose the matching grain pattern with the other steps, and that process would have cost much more too. When you bid jobs, listen to the way people answer your questions and explain their craft. Ken W. has incredible knowledge of stairway construction and repair. I knew when I hired him I was getting the best. I received the estimate in a timely manner and called their sales department to hire and schedule the work. Ken and his crew arrived on time. They finished in 4 hours. They completed the project in the manner estimated and explained to me previously. No surprises due to deviations. Fixing the split in the stair step required sanding the entire step, which removed the stain color but not the grain patterns and markings. Then he repaired the split in the wood which was more than 50% across the entire step. He re-stained the step to match the color with the other steps. Everyone who bid this job said they wouldn't be able to match the stain color to the other steps (Ken said he'd be close but not perfect.). Five Star Flooring did a masterful job retaining the step's original grain pattern and markings and matching the stain color of the other steps. The last staining on my stairs was 20 years ago. Only a true artist can match colors like that. Painting of the posts and spokes was efficient and professional. They left no drips and no paint on my steps or walls. The staircase looks new again. In addition, Ken and his crew cleaned up after themselves. I've had a lot of crews at my house this year and most do attempt to clean up after themselves, but Five Star Flooring left the area the way they found it, which was clean to begin with. To quote my wife, "It's like they were never here." So I'm writing this review the day after the work completed. The stairs are dry and I can walk on the step where the split was and feel solid ground. I'm happy. I recommend Five Star Flooring. They have the expertise, artistry and professionalism needed to tackle projects they are hired for.

It went great they showed up on time and worked. They were done on time and everything and the area in which they worked was cleaned and ready to be used.

Five Star Flooring does incredible 5 Star work! We originally hired them to replace the tile in several areas of our home. We later hired them to repair a shower leak as well. With both projects they did amazing work. The floor looks amazing and the attention to detail is fantastic. It is obvious that Ken and his team take a lot of pride and ownership in their work. The shower pan replacement was challenging because we didn't want to replace all the tile in the shower. They were able to salvage some of the original tile and found other tiles that complemented and blended well to look even better than it did before the repair. The only issue we experienced during both projects is communication - sometimes it is hard to reach someone or to know if people are coming on a particular day to work. That said, they always follow up and get the job done well. I can't recommend them enough for any project you might have with your home.

I contacted this provider two weeks ago regarding service and have yet to receive a response.

We received an estimate which we accepted. We went to their store to choose the flooring, establish a start date and make partial payment. Their representatives arrived on the date and time promised. The work took several days and several different people. At all times, they kept us informed as to what they were doing and why. Every one of their reps was cheerful, polite and professional. When the installation was finished, they left the house in the condition it was in when they arrived. We would definitely use this company again.

Ken, Steve, and Tim did a fantastic job from providing the estimate to completing the work! We are very pleased! They were all very professional, courteous, even gave us some great tips on how to keep our wood floors in great shape. Highly recommend!

Ken and his team were simply fantastic. On short notice I contacted Five Star about tearing old flooring in the kitchen of a home we're selling and replacing it with tile. Ken came out the same day himself to provide a detailed estimate, including what he thought was going on under the floor. He was objective and honest about what needed to be done. I went to their showroom the next day and Karen, Chris, and I picked out tile. Ken and the crew were on the job the very next day. They provided regular updates given I was out of town and called with any questions/options. The end result is great - a brand new, perfectly level, stylish tiled kitchen floor that a new owner of the house will love. I only wish I'd done this before so I could have enjoyed it. Can't recommend Ken, Karen, Chris and the Five Star team enough - if I have a need for this kind of work in the future, I'll call Five Star for sure.

Their name says it all. They deserve 5 stars and even more! It is all about high professional service and very friendly customer relationship. We were at the end of a long project of bath remodeling, with no crew for finishing the tile floor, and two weeks before a planned trip in Europe. I called Five Star Flooring and asked if they can do this in a week. Ken came the next day for measurements and gave me a fair estimate. He promised he will do everything possible to include my work in his busy schedule. And he did! They came after a few days, and even though we were in a big hurry, they took the time to cover and protect the cabinets and everything around. My house has an open floor plan, so they made vertical plastic screens in order to contain the dust during the demo of the existing ceramic tile. They carefully removed the baseboards, and they cleaned, painted and replaced them in the end. All the other floor companies I called before didn't agree to do this, being afraid that the baseboards will break and they will need to provide new ones. But the correct way to install new flooring is to prior remove the baseboards and to lay the tiles from wall to wall, and this was important for me. They did a great job, and in a timely manner. It was a real pleasure to work with them and have them in our home. Tim, Ken's son, came every day to work and help and coordinate everything. Ken came every few days to check the work and make sure things were done in the best way. My expectations were very high and they were all met. Karen always answered my phone calls and assured me that all my concerns were important and will be properly solved. And most of all, she made me feel that they want to build a friendly and reliable relationship that will last longer than this job. So next time I will have a project in my house, for sure I will ask Five Star Flooring to help me! Ken, Karen, Tim and all the crew, thank you so much for a wonderful work!

It turned out excellent. They gave me expert advice and they were wonderful to work with. I just sold the house and one of the reasons the buyer bought the house was because he liked the floor so much.

They came out and did an initial estimate of the work needed. Here is the list: Repair/replace water damaged flooring in the master bedroom, adjacent to the shower. Repair/replace two fascia boards on the roof (early rot/decay). Repair/replace 3 vents on the roof that did not vent properly. Repair/replace some minor shingle damage on the corner of the roof. The three man crew showed up on time, and first things first put down floor protection (plastic sheeting) to keep the wear and tear on the hallway carpet to a minimum. They pulled up the old floor (an area of approximately 5' x 3'), and cleaned up all of the water damaged areas. They installed a new sub-floor (weepers); a top plywood floor and then re-installed the carpet. Cleaned up all of the area and removed excess debris. They replaced (including paint) the two gable fascia boards on the roof; installed new vent covers on the various plumbing vents (along with painting them all the same color); and then installed/repaired the shingle damage on the roof. All in all, finished the job in approximately 6 hours. Very friendly; professional and did a great job. If you have normal 'handy man repairs', Five Star is the team to call. And if you are doing home repairs for a Home Sale, definitely great team to have in your corner.

I emailed Five Star Flooring sometime during the week of April 14th and told them I had seen them featured on Angie's List and I wanted to schedule an estimate. I did not get a response for 2 days, so I called and told them I had emailed. They apologized for not contacting me and we scheduled an estimate for Saturday, April 26. A salesperson came and measured my entire house, with the exception of the bathrooms, because we need all new flooring. We discussed flooring options and he agreed to send me an estimate on Monday (two days later) for my house using the price of the "mid-grade" materials we were considering for each room, just to give us a rough idea of what we were going to need to spend, and then we would come in and choose the specific materials. I was not contacted on Monday. I called Five Star Flooring on or around Wed., April 30 to see if my estimate was ready. I was told by the man who answered that he "was just looking at my file" and I could expect a call later that day. I called again on Friday, May 2, and told them we wanted to start the work as soon as possible, and could we please get some information. The lady I spoke with told me our sales person had been extremely busy all week "out in the field" and he would call me Monday, May 5. Today is Wednesday May 7 and I have still had no call. I am so disappointed because people seem to be very happy with their installations when they can schedule something, but I don't feel like I can trust them to perform my work because they won't even return my phone calls.

They did a great job - were able to start the Monday after the Friday estimate.

Five Star Flooring was a god send. When the first floor contractor's work began to buckle and the floors were holding moisture Five Star Flooring stepped in. They gave me a great quote quickly as well as design advice. They worked with me to find options that looked great but were still in my budget. The crews worked hard and fast. It was suck a good experience I got them to repair the outside where the water was coming in to ruin the floors. Every time I called Five Star Flooring I talked to Ken, Chris, or Karen who all made me feel like everything would be okay and that my concerns were important. I feel safe leaving them in my home without being there. The stand behind their work and have checked in to see what I thought after the fact. I recommend them to anyone who needs floors.

Finished product is beautiful, better than expected! They worked around my schedule to complete the work before the holidays. Everyone with the company was polite and efficient, it was a pleasure to have them in our home. The price was what we expected to pay.

They were able to find an very close match to vinyl that was 13 years old and did a very good job getting in and out of a functioning business.

perfect! Ken & Karen are excellent hands on owners/contractor/do-it-all, helpful, smart owners! Not pushy, they know all the facts!

We started in Oct 2012 with a major home improvement store to install new kitchen flooring. After being told we had to remove our existing, we hired a handy man to take up tile squares and paid $275. After talking to installer we were told we could double emboss the original floor and not have to remove it to install the flooring. We paid an additional $400 for material and labor. Then after showing up for the job, installer told us we would have to remove the original layer of sheet vinyl before they could install. Finally after the first of the year with no flooring in kitchen, I signed up on Angie's List and found Five Star Flooring. I called and talked to Ken on a Thursday, he came out on Saturday and gave me an estimate to remove old and install new flooring by Monday and his crew showed up to do the install on Wednesday, finishing on Thursday. Job completed in one week that I have been waiting for 3 1/2 months. Ken and his crew did exactly what needed to be done and more. They were always courtious, prompt and vigilant to not disrupt our daily routine. The install crew knew exactly what they needed to do and completed the job to perfection. The total job cost was some $600 less than the estimate I started with the home improvement store for install only. I am totally pleased with the project from beginning to end and most important my wife is totally impressed and happy with the work and the results.

I simply cannot say enough good things about this company. The workers were on-time, professional, and as neat as this type of work can be. If I noticed anything in the evening, I simply left them a note and the next day it was dealt with. The work took nearly two weeks because of the amount of repairs needed and they also had to work around my cats. That meant leaving one area undone until the cats could be moved into a finished area. Every evening, they cleaned up and left the place livable. I especially appreciate how clean and neat they left the place on Friday afternoon between the two weeks, so that I didn't spend the weekend in a disaster area. I thought their estimate for the work was high initially, but the work they do is so good - it's really true that many times you get what you pay for. This group is obviously proud of the work they do, and do their best to do an outstanding job. It looks wonderful and I'm happier with the house now than when I moved in. I will be calling Ken and Karen again the next time I have work needing to be done.