Blue Nail Enterprises LLC

David Smith came out to my house on 5/13/20 and let me know my roof and gutters definitely had enough damage to open an insurance claim. I signed an actual “Home Restoration Contract” supplied to me a month later by Mr. Smith. But wrote a formal letter to Mr. Smith and BNR to advise my canceling the contract and found another company that was more favorable to my situation (within the 3 day recession period allowed by law). That same night starting at 8:24 in the evening David Smith begins to text me stating how I lacked integrity and continues on and on to say how I am greedy and dishonest for not continuing the work with him. I literally had to block Mr. Smith’s phone number. The office manager emailed my insurance company to advise I canceled the contract (I have been told this is protocol). David Smith also felt the need to email my insurance company to advise the same. Not once but a week or two later he emailed them a second time telling my insurance company how to do their job and reset their numbers they had drawn up already. This is now 3 emails BNR has emailed to my insurance advising them to cancel all numbers and start over with me. At this point Mr. Smith has went above and beyond out of line. I called the main office to let someone know about this and was told the owner himself would return a call to me. I did not receive a call but 4 days later at 1 am on a Saturday night – I repeat 1 am on a Saturday night - I get a very long email from the owner Eric Thomason, using capital letters, to emphasize certain words. Within this very long email he let me know that I have until Tuesday 6/16/20 at 8:00 am to take down any negative reviews and sign a “Non-Disparagement Agreement” a “Mutual Contract Termination Agreement” and a “Hold Harmless Agreement” or he will sue me for the following… 1) Breach of Contract (let’s go!) 2) Betterment (No work has been done to my house to this date – nor do you know anything about the contract with my roofing and insurance company) 3) Defamation/Slander (This is a 100% factual and provable review) Eric Thomason finally called me two times back to back today at 7:41 am - I repeat 7:41 am to try to discuss this matter. I did not answer and at this point it is not my duty to track him down to meet up over a phone call. Certified Consultant David Smith and Owner Eric Thomason have beyond become bullies, completely crossed the line and showed their true colors. Your handling of business with me warrants this review.

Blue Nail Roofing did an outstanding job. They delivered on time and did the job in a single day. Melissa was provided the initial estimate that was right on and reasonable. Cory was the project manager on-site and kept things organized keeping me informed every step. Jeff called a couple days before to let me know what was going to occur. Miguel's crew was very hard working, showed attention to detail and did quality work.

The job was completed the time frame requested any and all problems were promptly remedied. Alec (our account manager) was extremely professional and on top of all of our repairs.

Defect in work did not show up until later. Would not reuse. Unwilling or unable to come to solution on responsibility.

They did an excellent job. Totally profesional with foreman on site the entire two days. The work site was cleaned up every day leaving no trace of trash. The crew was polite & friendly.

My salesman, Marty Warnock, was very thorough and responsive, he even brought a job supervisor out after we expressed some concern during the bidding process about some interior problems with our rafters. The crew was fast, cleaned up well, we had a job supervisor, the owner came by to check, and I would absolutely recommend them, and use them again. We have a more comprehensive warranty through Blue Nail than the other providers as well.

Bad customer service, lack of communication, and poor workmanship.

The insurance company was being difficult, and the roofing company was instrumental in getting multiple aspects of the insurance claim approved. Past that point, everything went fine. The work site was left clean afterwards. The new chimney flashing has a much neater appearance than the crude materials used by prior roofers.

I would give them an A+. I would use them again.