Somervell Floors, Inc

Description of Work: We had to have over 1600 SqFt of wood flooring replaced due to an insurance claim stemming from a refrigerator leak. This is the first time we have used Somervell Floors and we have been extremely pleased with their beautiful showroom full of samples, expert advice, pricing and finally the removal of the old flooring and the installation of the new one. Communication and scheduling/timeliness was impeccable and we will use them again in the future if the need ever arises. Their installers were hardworking, trustworthy and top notch. I am very selective about which products and contractors we use for our home and Somervell did not disappoint. We LOVE our beautiful new hand scraped wood floors and we highly recommend Somervell to anybody in need of new flooring. Five stars all the way from start to finish! :)

Description of Work: We build a new house and of all the sub-contractors used, this was the worst. Their installers were highly knowledgeable and the work was fair to good, however, they were constantly pulled off this job to begin other jobs - this went on for a period of six weeks - a job that should have taken only 5 days. We actually had to hire another firm to finish the downstairs work. I was extremely disappointed in Shirley and her team and their lack of professionalism. What should have been a huge win for them for future work through 'word of mouth' left a very bad taste in our mouths. Given the nature of their product and work, there's so many vendors to use - service is what really sells in this industry and this business is not one that provides excellence in that arena.