APEX HOME ENERGY SAVINGS

unknown

He was extremely professional and answered all my questions i had. He was right on time and did an incredible job on my duct repair and was very thorough on explaining how he did it. I would highly recommend this company.

The office called and told us what time they were coming, Nathan arrived on time and was very resourceful. He took care of our problem in a timely matter and we were very happy.

We contract with A-Apex to inspect and tune-up of our two units to insure they're running at peak efficiency. This has helped in diagnosing small problems before they become a major problem. Most recently, they replaced a capacitor on the oldest of the two units. We believe this service has extended the life of the unit and will continue to use them in the future. We feel they provide good service.

It is a long process from electric companies to inspections and it took around 4 months to get it finished and finally get it working. Now I get a federal rebate and the electric company also gives you a rebate.

unknown

Staff was great and the salesman was very knowledgeable. This company has been in business for many years and is known for their service. These windows are beautiful and unlike other windows we were finding from other companies.

We were in the middle of a very cold spell. During the night it got very cold. We checked the heating unit and found the fan was not running and there was a noise we could not identify. As soon as morning came, I called AAPEX and told them we needed help. Corey, the tech called me back in a very short time and I explained what had happened, ie the fan was not working. He came out that same morning and took care of the problem. We were very happy to have heat again.

The job HAS NOT been completed ofter 4 weeks and numerous telephone calls. It is always the same excuse and quot; We are working on the permits with the cityand quot;. That is not correct. I checked with the city and the company has not applied for the proper permits to complete the job.

A-Apex came over to provide a heating tune-up for $59 and to estimate a variety of repairs including windows, insulation, door repair, and siding. Jared told me the entire ductwork needed to be replaced- no details from him or the invoice. When I called to get details, he promptly returned the call and stated that the ducts were torn, chewed through, and warped. He stated that all ducts needed to be replaced and an estimate would be provided. After the tuneup and review of repairs, I was told my price was $118 because I have two units. After providing the advertisement I called in about, I was informed the $59 price was a printing error but they honored it. After a second opinion and self inspection, the duct work not only didn't have to be replaced- it didn't need more than a few pieces of duct tape. Also, despite calling twice for followup, I have yet to receive an estimate for any work. I'm assuming the company realized if they couldn't double charge for a tune up without my notice, I was certainly not going to go quietly into their scam on other repairs.

Extremely professional and prompt. Did not attempt to sell me other services although technician did inform me that the company also does electrical and plumbing services in addition to HVAC. I will utilize all their services, if needed, in the future.

Overall, the company is responsive and they do show up quickly, but my opinion is that it is unethical to ask for 100% money up front before the job is done. This heat and air unit is only 3 years old and this company installed it. It was supposed to be an excellent system, but once again, has a major problem, which is under warranty, but still costs money on the labor end. This is getting pricey year after year. This is my son and daughter in laws house and I have advised them to use another company.