JLBJ SEPTIC SYSTEMS

HORRIBLE!! DO NOT DO NOT DO NOT USE ONSITE SANITATION!! This is the worst company I have ever had to experience. The driver left the can in the middle of my driveway over and over I asked for 9 weeks to please sit it back where they got it or at least to the side because I didn't know it was there and I scratched down my truck a horrible scratch after 9 weeks of no resolution finally I reached out to the owner and his wife he never responded but she did and I asked her to call me but the same lady in the office I had dealt with called instead and one week later the owners wife Sabrina vestal messaged me again and said she didn't have time to call me because I upset that they don't put the can where I want it put I responded and told her no that's not y I'm upset im upset because my truck is damaged and for 9 weeks I have been treated like i don't matter and my requests completely ignored so what did Sabrina vestal do?? She had them pick up my can even though I've already paid and no refund!!! Do not use this company they are horrible and scammers!!

Fine.

unknown

Installed aerobic septic system. Was told we could use the electricity off the a/c unit but later found out it wouldn't work since no one checked on it first. Also wasn't informed they'd leave a ton of soil. Otherwise pleased with the service. Very professional.

They responded to our call and determined that the aerator motor needed to be rebuilt. They offered to leave a "loner" until they finished rebuilding ours. The loner didn't work so we called to let them know and they said someone would be out the next day to fix it. They never showed up the next day so we called them again. They came the following day and it ended up the "loner" hadn't been hooked up, it was just placed in there. When they pumped the tank they drove across our lawn leaving deep ruts all over the place instead of pulling out the hose like previous sewage companies had done. Several days later they returned the original motor, rebuilt and when we attempted to complain about the service (the man installing the motor was the owner of the company) the man cussed at me and said I should be glad they didn't make me pay for a new motor instead of them rebuilding my old one. Never again will we use this company.

They had time and came a day early which was great since ours was stopped up and overflowing.

Don't use these yahoos

Very pleased.

The company was called that morning and they were here within 2 hours. The man was professional, helpful, and we will use this company again.

Excellent communication from office staff and driver. I was not at home at the time the service was to be performed and requested for them to call me when they were headed my way. I was able to take off work, make it to the house just minutes before the driver arrived. Driver was courteous and friendly. They were on time as planned even after the notification they were enroute. I am very pleased with the service.

Called and talked to owner first. BJ was very helpful and eager to bid work. I explained that we currently lived in a different state but we were building a home in Texas and needed a new system. He stated he would take a look and get me and estimate bid. He then passed me to the administrative person, Summer. She took my information and I then e-mailed a copy of our land survey, map to home, address and contact phone number. BJ was to visit property to assess costs for new septic system for new home.I never heard back nor did I recieve the estimate. I sent second e-mail 4 days later asking for bid. Recieved a return e-mail from Summer stating she thought we were to meet him at the property. I stated that we didn't live there and that was why I sent all the information. Again I received no contact. A week later when we were in Texas, I called and requested to speak to BJ, the owner. I was informed by Summer that he was in the field. I requested that she have him call me. She stated that he was busy with customers all day and she could not say if he would call. I left my number to be sure they had it, but never received a call, that day or any of the three following.I have no idea of the quality of work but the quality of customer service is so poor that I would not recommend this company to anyone. If you can't rely on good contact and customer service then you have to question the quality of the actual work they would do.