SPRINKLER PATROL Irrigation Co.

I contacted the company by email requesting an estimate on having a lawn irrigation system installed at our home. I received a phone call from a representative of the company telling me that someone would come by the next day to do just that. The next day I received another call telling what time they would be there. That hour arrived and no one showed up. I later called back and was told that the representative has been delayed and that he was experiencing phone problems. At a later date, I received another call from someone who stated that he was attempting to do a 'drive-by' but had gone to the wrong address. That person eventually did show up and did a walk around the property and then left without any further conversation. I waited a week and then called back asking if I was going to receive the estimate. The person that answered the phone took my name and address but did not state if any thing had been done or if I could expect a call back. The next day, I called again and received a recording on a cell phone. I left a message telling them that I had not received the estimate and asking if they were even interested in giving me that stated estimate. I never heard back from them and never received the estimate. I have no idea why they never gave an estimate or if they were even interested in doing so. I can only surmise that it was because they are just too busy and do not need any additional work. I had requested three other estimates from other sprinkler companies in the area and also members of Angie's List and received those estimates in a prompt and professional manner.

Sprinkler Patrol was very responsive and the associate who performed the work was very efficient and courteous. I will be sure to call them for future work on my irrigation system.

They were great. They were punctual and extremely nice. They were on time. They did a fantastic job.

They were very conservative. We had a problem and they came out and corrected the problem. They have been very accessible and courteous. I would recommend them again.

By my request, they were able to squeeze me in the next morning after I called. Arturo was delayed 15 mins outside of his 7-7:30 a.m. time window due to traffic, but quickly diagnosed the problem with one head and fixed it. I had pre-excavated the dirt around the head, which saved on time. He then offered to inspect the rest of the zones, and we found another leaky head that he fixed. I would like to see them stock more parts. For the first head, he was out of the right size coupler so had to splice more pipes to make it work. For the second, he was out of the identical head so used a different one and then had to swap it with another head to optimize it for my yard. However, I would use them again due to their prompt scheduling and friendly, quality service.

They did a great job. My old system was terrible and never worked properly. These guys had to be creative to make a system origanally designed quite poorly work, which they did. They were reasonable and thoughtful. Arturo the tech actually doing the work was very very good - great attitude and very experienced and very sharp. I highly recommend them.

They did a fine job.