Georgetown Awnings, LLC

I wanted to share my experience with Georgetown Awnings. These guys did a commercial job for me when i was in a pinch and needed work done fast. I needed awnings and a metal building put up and they delivered great service. Not only did they get me a quote the same day, they also met me the next day on site. I had a budget in hand already and they worked with me to meet my budget plans. I want to say thank you to the owner and their crew, and the least I can do is share my experience on here. Previously I had seen some not so great reviews down below, i brought up my concern and heard their side of the story. I'm glad i did. So here is my review, thank you Georgetown awnings & Team!!

After first call, and visit , deposit paid, I have had two start dates promised. With a promise of a call each week while waiting to let me know where my material is and how soon it would be. After calling 3 times, I had a visit by the owner with a possible start date and guarantee start date, it is 11:00 AM on the start date no crew, no call. I cannot comment on materials or labor quality because I have not received any. I don?t feel that it is my responsibility to call them again. If no show/no call by COB today I will be requesting my deposit back.

Excelent

They do not return phone calls. There issues with the job. If they would have done it right the first time I would not have to call them back! They have a 40 year warranty they do not honor the warranty because they do not come back.

The company asked for half up front, and by a year and a half later never got started on the project. Customer service lines are often just not working and when I do get through they just lie about getting started or giving my money back. The one time they did show up to remove an existing structure they destroyed some of my property and never properly repaired it. Total horrorshow of a company, avoid at all costs.

Late but good work

Owner was very patient and determined to fix my motorized awning problem for me. He did!

I needed a front and back window awning replaced at my house. Georgetown Awning walked me through the process and installed the awning in a timely manner. There was a misunderstanding with the order, and they were professional, patient, and prioritized my customer happiness to ensure we reached a mutually agreed solution. I am happy with the product and service provided, and recommend them to anyone looking to get awnings installed or replaced at their residence.

I had a rotting pergola that need to go. Georgetown awnings replaced it with a metal canopy. It looks great. It took about 2 weeks longer but it was worth the wait. They trimmed my trees and through out the old pergola free of charge. I would recommend to a friend or neighbor.

Great work for a reasonable price. Looks great and a perfect addition to our home.

This was such a fun group of people to work with. I came to the shop and they worked with me on picking out fabric and color. It did take a little bit longer than expected, but with everything going on I think it was still a reasonable time frame. Will use them again if I decide to expand my backyard further.

We initiated the contract May 7, 2021 and it is now July 27th and our screened in patio is still not complete. We foolishly paid him the full remainder of the amount because he said he would return the next day for the last little bit left on the project. I should have known not to trust him. The owner is actively avoiding calls and texts. I feel like he is scamming us at this point. It is supposed to be a 3 day max project turned into nearly 3 months. (Yes, I will excuse the weather delays, but not the lack of communication about rescheduling the MANY times he says they will come then never show up - for weeks.) I would highly NOT RECOMMEND THEM.

Unfortunately, I had the same experience as the review by Diane and ben T. I placed an awning order on 5/6/21 and was told it would take a month. But after 2 months I still didn't hear from them. So I called in July to set up install dates 4 times (7/8, 7/14, 7/15, 7/16), but all 4 times no one showed up at the time they said they would, and no one called me to say they weren't coming. I finally started communicating by text to have everything documented in writing because I thought I was being scammed. Turns out that my awning wasn't even made yet, and they texted me on that they were making my awning the weekend of 7/17. I finally got my awning installed on Monday 7/19/21. What a hassle for a simple awning! I have worked with so many great contractors in the past, but this company is the worst one I have worked with because they don't take initiative to call you when they are not going to show up at all or when they are going to be late. They also didn't call or text me when they were on their way like I asked them to. I regret working with this company because it was such a big hassle and a waste of my time waiting for them, and I will not work with them again.

An initial misunderstanding was resolved, they did an excellent job they are very hardworking and very polite.

Took a lot longer than we hoped, but it's finally done and looks great. Between weather delays, Crew with COVID, trying to catch up on overdue projects, ours took over 2 months after deposit. Work is nice. Awning looks good and keeps rain off the deck. It's what we paid for.