Extreme Hydro-Jetting and Pipe Inspection

STAY AWAY from this company!!!!!!!! The Plummer was a nice guy but his boss and owner of this “company” Darril was so extremely rude and unprofessional. I was forced to use this company with the home warranty that came with my house and still had to pay $250 for him to dig a small hole. The company scheduled five other jobs for my plumber to complete after fixing my water leak. Unfortunately he was unable to complete the job because he had to leave to go to other jobs so for I had to go almost 3 days without water. When I called to complain about the job not been completed, the owner literally stated, “You are not my priority”, when I told him, he was being very rude and unprofessional on the phone, he said well go use somebody else “bye bye” and hung up on me. His tone of voice and attitude was extremely rude. I was already extremely stressed about the situation, and he made everything way worse. Once again, the Plummer himself was very nice. My yard looks super messed up now but at least he cleaned the mud off my porch. Anyways stay away from this company.

This review applies to the repair of a hot water heater and replacement of a garbage disposal in our Dripping Springs home by Extreme Plumbing & Hydro-Jetting on November 21, 2019. We are pleased to report our satisfaction with the results of the work performed by Steven, their service technician. Steven proved to be one of the most-respectful, competent, and efficient service people to have serviced appliances in our home. In addition to quickly diagnosing the cause of problems with each of the above-listed appliances, Steven had repaired all issues within an hour, or nearly so. Unlike unfortunate previous experiences, Steven cleaned up his work areas and left no mess whatsoever. I have no doubt that the powers-to-be at Extreme LLC realize the behavior and competence demonstrated by their employees are critical to retaining customers as well as ensuring that those customers pass along positive recommendations to potential customers. On both counts, Steven satisfied all expectations. We would like to additionally thank Kristina (Extreme's receptionist/dispatcher?) for her advice and ability to synchronize the servicing of two different appliances within a single service call. Her thoughtfulness and knowledge of available options saved us the expense of an additional claim against our home maintenance policy. For that, as well as with our overall experience with Extreme Plumbing & Hydro-Jetting, we are grateful and recommend their services without hesitation.

It went great! Josh came out and found the problem immediately, had the part on his truck and proceeded to fix the sink. I've used this company before as they have been referred to me by my warranty company (American Home Shield) and I'm always glad when I see that they are the plumbing company assigned to the job. They are efficient, on time, professional, friendly, and very knowledgeable and take the time to explain the issue and what is being done to correct it.

This company was chosen by my home warranty for a water heater leak and subsequent replacement. Went above and beyond from the very beginning. Found our contact info despite being given the wrong #. Fast, friendly service. Explained everything they were doing and every charge. Then also sent us a refund check for the permit cost they charged but didn't need to. Great company!

I called and got an appointment that same day! Billy came out and was very professional. He asked several questions to determine what the issue could be (who's bathroom is it - son or daughter, long hair, etc). He also asked if we washed our dogs in the tub since we have Golden Retreivers and they are known to shed. He then went right to work and started clearing out the tub drain. When he was finished, he tested it by filling it up with about an inch of water and then pulling the plug to make sure it would drain quickly, as expected. He was very polite and professional. We will definitely be using them again for any of our plumbing needs!

Great experience, prompt & very professional

I was very satisfied with the service. Punctual, professional, reasonable price.

They arrived same day as I called, but not as fast as my wife wanted (not everyone can get there in 5 mins). They were able to clear up the clog and get us back to cooking.

We have used this place a few times, always arrive on time, and are professional.

Great!

Very disappointed. Tech was supposed to call ahead and give me 30 min notice. I scheduled a plumber for a leak... I requested a 30 min. call ahead. The plumber called me at 2.28pm on 7/29/16 but I could not answer b/c I was in a mtg but I assumed this was my 30 min call ahead which meant be home by 2.58pm. My Ring Video doorbell rang on my cell phone at 2.38pm (only a 10 min. call ahead). He left my house at 2.42pm. I tried his cell at 2.49pm and again as I was pulling onto my street at 2.52pm by both my text and voice and no one picked up or responded. I have phone call log, his invoice timed at 2.36pm, and video from our doorbell time stamped. Was charged for a no show even though they never gave me the 30 min. call ahead.

The tech arrived, very young and inexperienced, and balked at removing the sheetrock necessary to inspect for a leak in the downstairs ceiling that had caused sheetrock staining. I finally got him to remove a piece of sheetrock containing a large water stain in order to inspect the upstairs bathroom drains. I ran water in the upstairs bathroom while he looked for leaks. He told me he couldn't see a leak and didn't know what else to do. He said he didn't know how to further diagnose my problem. He attempted to collect $75 for doing basically nothing and his machine couldn't process my card. He told me I'd have to call his office and relay payment info to office staff. If you use these people, you do so at your own peril. BUYER BEWARE!!!!!!

They damaged toilet and refused to make it right. Extremely unprofessional and rude behavior by technician.

Wow. It went really well. Here's the story: Plumber 1 (not Extreme Hydro-Jetting) came out to assess my slow drain. This is the same plumber who snaked it November 2014. At that time, they used a camera and let us know that the snake would buy us some time, but that we would eventually need to have the pipe hydro-jetted. They would provide that service for ~$250 when we were ready. When the sink starting slowing down again this month, I called them out to reassess. They said that we needed to hydro jet the line, and that the price would be $776 (significantly higher than the original verbal quote). We politely declined to start getting additional quotes. Visit was $59. Plumber 2 (also not Extreme Hydro-Jetting) came out to check out the drain and it turns out his company doesn't even offer hydro-jetting (I thought they all did?!). He recommended snaking the drain. Quote was $179.00. 30 minutes later after using the auger, and trying a chemical followed by boiling hot water, the sink was not only NOT fixed, it was worse. Now it wasn't draining at all. However I didn't notice this until I paid him the $59 service fee, and he was gone. I called the company and they are refunding the service fee since they couldn't fix it. VERY nice professional people. However, now I have an emergency because the kitchen sink is now out of commission. On a Friday. Ugh. Called Derril (Plumber 3) Owner of Extreme Hydro-Jetting. When we first talked, I didn't notice that the sink was completely out of commission. He said, yep, I can do it early next week, for $225 (What? Great price! Much closer to what I was expecting), please call my office to schedule a time. OK, great! So I left a message at the office b/c the team was away for lunch. Soon after, I noticed the sink was totally clogged! I texted him and said - it's now officially an emergency. I'll pay you $300 if you can come out today or tomorrow (Saturday) and left my address. I'm in South Austin, and he's in Round Rock/Leander. Within 20 minutes he was on his way. He and his team were here for 45 minutes. Hydro-jetted the pipe like the pro he is, and now my sink is fixed. And the floor/under sink area are cleaner than new. Please call these guys - great job, honest guys, fairly-priced, amazing knowledge. I felt like I was part of the process, and learning how to care for the plumbing in my house.

I have a contract with American Home Shield. I called them on Wed December 30. They referred me to a plumber who had horrible ratings, and was an hour away from my home. I requested a more local company and that is when I was contacted by Extreme Hydro-Jetting. I was getting a complete run around from AHS and Derril and his assistant Steve came out and checked the issue and showed me where the tank was leaking and told me it had to be replaced. Several phone calls later to AHS due to the fact that they ordered a unit that didnt fit in the space that my hot water heater was in. I was upset and thought the worst and was in constant contact with Extreme Hydro Jetting's office. I spoke with Samantha several times and she relayed my messages to Derril and he was either on the phone with me or texting me the whole way. There were additional charges, but all valid and had to do with modifications that would have been necessary no matter who put the unit in. I just had to thank Derril and his staff for being so patient with me and he made several trips to get the correct hot water heater and pan ( AHS ordered and never even bothered to check to see if it was the right one) . Derril was very conscientious about getting the job done and when he returned with the correct tank, he said, " I just want you to have hot water". He made sure everything was working and let me know that I should call if I had any questions. They were courteous and explained everything to me before they did the job. They gave me a time frame, when they would arrive and called before they came and were right on time. I would highly recommend this service. Not only did they know just what to do, they made me feel better after having such a tough time with the home warranty company

I have been using Extreme Hydrojetting for 3 years and have been incredibly pleased with the service I receive from Derril and his crew, especially Troy. Scheduling an appointment is easy and the office staff is always pleasant. Services windows are honored and I truly appreciate being notified when the crew is in route. They arrive looking very clean and maintain a tidy work area that looks better than they found it when they finish. Pricing is spelled out upfront with everything in writing and explained so even someone with no plumbing skills can understand it. I have received 7 total service visits from Extreme, and none of them have been for the same issue. When they fix a problem, it STAYS fixed! Derril even guided me through the process of selecting the right filtration system for my home, not just simply trying to sell me on the most expensive, as had been the case with others. He has trained his crew well and they are always sharing helpful tips and tricks to keep my plumbing system running smoothly. As I have incorporated their advice I have found that my plumbing issues have stopped. I can't think of any of my past plumbing providers doing this, and that is what separates Extreme from the rest of the pack. Sure, someone else can come along and say they can get the job done for a few hundred dollars, but I bet they will be called back to the home so many times that "savings" is negated. As a real estate agent, I have been so pleased with the quality of work and high level of professionalism shown by Extreme Hydrojetting that I recommend them to all my clients. I have received numerous compliments and thanks for recommending a reputable plumbing company. Extreme Hydrojetting has also been added to the preferred provider lists of one of the largest real estate broker/agent forums in Central Texas, numbering nearly 3,000 agents. That's how amazing this company is because that provider list spot didn't come easily. I've also recommended Extreme to my neighbors in my community so often that it is now the plumbing company of choice for this 800+ homes community. Again, that could only happen to a highly qualified company that shoots straight and doesn't try to take the money and run. I don't just recommend companies willy nilly, they have to be high caliber and that's exactly what Extreme Hydrojetting is, a master plumber with a top notch crew!

I noticed a leak from a wall, so called my home warranty company. They sent out Extreme Hydro-Jetting. The guys were nice, but did a terrible job diagnosing the problem. They said it was caused by electrolysis and as a result, the pipe would need to be re-routed through the attic. They estimate it would cost $4,000 and take a few days. And oh by the way, electrolysis is not covered under my warranty (you've got to love fine print). I got a second opinion from a company recommended by a friend, and had a totally different experience. The second company dug a little deeper to determine the actual cause (a faulty earlier repair). They also suggested a solution that is up to code and cost only $650, and were able to fix it in about 4 hours. I would never call Extreme Hydro-Jetting on my own.

I ended up replacing the water heater myself.