Eagle Appliance Repair

BEWARE- After Eagle was out at our house, they totally misdiagnosed the problem. Had another company come out the day after Eagle was here. They actually fixed the dryer and Eagle totally misdiagnosed the problem. This company not only has poor customer service but the don't knew what they are doing. Travis the owner does not respond to these any online issues. He has someone do it for him. New contractor has called this Eagle three times for information and they will not return his call. Office staff, Morgan has no ability to listen, be professional, or return calls. Owner Travis had no ability to recognize the deficits in his company. Also office staff is RUDE and actually unable to answer most questions. In addition, the phone is rarely answered and you must leave a message. And rather than apologize and actually hear the customers frustration he defends the company's actions. BAD BAD BAD CUSTOMER SERVICE. I should have checked reviews before I agreed to use them. DO NOT USE THIS COMPANY. LOTS OF RED FLAGS AND HORRIFIC CUSTOMER SERVICE AND RUDE OFFICE STAFF.

Our refrigerator went out over memorial day weekend, so we knew it would be difficult to get anyone to come out. The company came on 6/1 to check the problem, which they diagnosed as a compressor issue, and said it would be about a week for them to get the parts and come back. We did not hear from them for over a week and left messages and sent emails to check on the status. We finally heard back the last week of June and they came to fix the compressor on 6/28. It did not correct the problem. The tech told us he needed to log into the internet to check the status of the part. We offered the use of our wifi and he said he knew all the "good spots" for cell service and declined. That should have been my clue there was something wrong. He said it should take 2-4 days to get the other part in (he also told us that the first tech misdiagnosed the problem and should have ordered a different part to start).We have not heard from them since they were at our home on 6/28. We repeatedly call the warranty company, who calls them (as they won't respond to us) and the feedback is that they have tried to contact us but can't reach us. I can abide many things, but not a liar. I completely understand that it can take time to order parts. However, the lack of communication is unacceptable, as well as the dishonesty. I've researched this company on other sites and my experience is not unique. Do no use this company!!!

unknown

the service tech that came out was travis he was very polite diagnosed my issue and fixed my washer in 30 minutes could ask for a better experiance