DTC Air Conditioning & Htg

I've been dealing with them for years. It has been taken good care of and they kept it in good working condition. I've been very pleased with their service. The price is also reasonable. The quality is good. I've never had to call them to do repair work. It's just scheduled if it's time for maintenance. They show up when they say they're going to show up. They are always on time.

We had an AC coil go out and contacted DTC Georgetown. They have been servicing our HVAC system for several years. The failed coil had been replaced by DTC 2 years ago and was still under warranty. I e-mailed Brian, the owner, asking why the coil failed after 2 years. Several days passed without a reply, return call or estimate for the repair. In the interim, I contacted two other HVAC service providers for a second and third opinion on this problem. They agreed with the leak diagnosis and gave us their repair estimates. After several more days passed, I finally contacted DTC inquiring about their follow up plan. Brian stated that he had contacted the manufacturer was waiting for their reply. It appeared like he was doing us a favor by consider the repair! After our conversation, I e-mailed the CEO of the manufacturer and heard back from the local distributor the next day. The manufacturer arranged for an upgraded warranty replacement coil and agreed to pay some of the labor expense. DTC finally sent me a repair estimate the day before the scheduled coil replacement, which was 25% higher than the highest estimate from his competitors and 20% more than their invoice for the first replacement 2 years ago! I reviewed these issues with Brian and negotiated his estimate down 25% Clearly, this appears to be price gouging and based on other members reviews, it might be! Retrospectively, we should have chosen another HVAC service to replace the coil. Time to move on to another HVAC provider focused on the customer and charging a fair price!

unknown

The work was done well and we are completely satisfied with the work. He cleaned up completely and didn't leave a mess. He did a great job! It only took him half a day to replace the two units and it was HOT!

They arrived on time August 13 to perform the install.. All the workers were courteous and very professional. They cleaned up after being inside and informed us of how to get service and the warranty. By the end of that day they had the new AC running and cooling.. If you are needing a new AC, I would recommend this company highly...