About us
Business highlights
31 years of trusted experience
Services we offer
Amenities
Free Estimates
YesAccepted payment methods
Reviews
3.615 Reviews
Showing 1-15 of 15 reviews
Kevin O.
07/2023
swimming pools
+ -1 moreThis is the second pool I have had installed and the results on this project were less than I experienced with my first pool. The main problem is the plaster. It is definitely sub-par. There are numerous extremely rough spots (should be smooth) and many places that are discolored. These areas are very visible at night with the pool lights on. Additionally, there is one spot where the rebar has caused rusting on the plaster. The plaster is one of the most visible aspects of the pool and the poor job they did definitely impacts the appearance. I began contacting their warranty department several months ago and their follow-up has been non-existent. They simply pass it off to the plaster contractor who is unresponsive. After calling today, they said the contractor would be out next week....we will see. Bottom line is they did a decent job (not great but acceptable) on most of the pool and other areas. However, the plaster makes me give them a low 2 star rating here. If they get the plaster fixed to my satisfaction, I'll update this with one or two more stars.
Description of Work: Design and Installation of inground pool, outdoor living area, firepits and outdoor kitchen.
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Darrell K.
12/2015
swimming pools
+ -1 moreCharles was great, did exactly what he said he would do. He worked well with another contractor working on the decking side of the project. He is very trustworthy and hands-on. The pools looks and works great. We are very happy with Charles and Cody Pools.
Description of Work: Decreased depth of pool, new light, replumbed water lines, installed new equipment, new skimmers, plaster and tile, added benches in deep end reset existing coping,
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Yes, I recommend this pro
$35,000
ann B.
12/2014
swimming pools
+ -1 moreEverything was terrific until the last check was paid. Good product, great design, good communication.
Description of Work: In-ground pool, spa and decking.
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Yes, I recommend this pro
$70,000
Duncan C.
10/2014
swimming pools, outdoor kitchens
+ 0 moreWe signed on to do a pool with Cody Pools in March of 2014, and were told we would be in our pool at the end of June 2014. Well it is October 1st and we are now just getting water put into our pool. It took over 7 months to get it done. We went through 4 different project managers and several items that were supposed to be done in accordance with our contract were missed in the construction of the pool. Including missing pouring a step along our hot tub when they poured the deck after I had talked with the project manager about it several times to make sure it is not missed. Also, we paid extra for tile to be added inside the pool to the stairs to differentiate the stairs from the bottom of the pool, they were not installed. Repeated attempts to contact the owner Mike Church were unsuccessful, and do not get return calls from the project manager about issues related to our pool. For something they sold that would be swimming ready by the end of June, and is finally completed now in October?!?!?... For the entire job we were told workers would be out on a Monday and they would not show until a Thursday for a half a day and not show back again until the next week. I would not recommend them to anyone in building a pool. Feel like I was lied to and deceived throughout the whole process about workers coming out to work on it and were sold a summer swim ready pool when it was not.
Description of Work: Built us a pool with an attached outdoor kitchen.
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$80,000
Barbara T.
07/2014
pool cleaners
+ -1 moreIt went great. They replaced the pump, hoses and fixed all the leaks. Our pool equipment is working beautifully. Cody has built 2 pools for us and I would use them again.
Description of Work: They replaced the cleaner pump that was leaking.
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Yes, I recommend this pro
Monica O.
05/2014
swimming pools
+ -1 moreI spoke with Tamatha from Cody Pools after sending in an internet inquiry about pool construction. Within 24 hours she'd sent me an email that provided information on pool construction and financing. This was very impressive. Within 48 hours of receiving this email, she returned my call to discuss what I was looking to do. When I mentioned that I'd like a pool and possibly a spa she informed me that they do not construct anything less than 48k. Well when doing research prior to speaking with her over the phone, I'd read that it is bad practice to provide a quote over the phone without seeing the space in which the pool construction will occur or knowing specifices of what the customer really wants. She explained to me that they have minimum specs and that it really didn't matter the size of the pool, that I would have to pay 48k. It didn't really matter what my budget was, what kind of pool I wanted, 48k is the least that they will do my pool for. I found this unacceptable. She could not tell me how she came up with her 48k SWAG. She could not tell me if it included a free form pool or geometric. Did this include excavation? Nothing. She just threw out a number and that was it. Then she told me it would be better if I spoke with someone else. Horrible service!
Description of Work: Provided initial phone consultation
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$48,000
Cynthia E.
12/2013
concrete repair, swimming pools
+ 0 moreWe have never had a pool before so the process of selecting a company was a little scary. Several of our neighbors highly recommended Cody Pools. We were extremely impressed with the professionalism of the company during the estimate process which helped us in the decision to select them. We are not disappointed with our decision to have them build our pool. They were always professional and informative throughout the construction. The work was performed excellently and the final product is amazing!
Description of Work: New Pool Construction
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Yes, I recommend this pro
$47,000
jw C.
08/2013
pool cleaners
+ -1 moreThe manager was arrogant and when we called with problems he was put out that he was bothered. The concrete sundeck around the pool was the only good thing. Do not use this company. They rush through the process and the quality is so poor that we have had to replaster twice in 5 years.
Description of Work: Pool was a disaster from the start. Leaks in the pool, plaster not done correctly
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$35,000
Robert R.
06/2013
pool cleaners
+ -1 moreI was very happy with their service and they complete the whole pool with 22 days. They worked Mondays to Saturdays for really long hours. It was really predictable as to when they were going to come and what they were going to do. They had a lot of paints and they were able to keep to the process and calendar. In fact they were ahead of schedule and had a supervisor that kept track of all the different teams. When something needed to be tweaked he was on it and it happened that day itself. The only thing that I was dissatisfied with was their salesperson who would not talk to me but only talk to my husband. This particular sales person was not good but for the money I pain I would actually recommend them for the actual product. In spite of what occurred I would still go back to them. Their pricing was competitive and reasonable with everybody else.
Description of Work: I use Cody Pools for pool and spa service. I last used them to install a new pool.
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Yes, I recommend this pro
$60,000
william K.
02/2013
pool cleaners
+ -1 moreWe had a wonderful, stress-free pool put in. Everything from the first meeting was easy, no pressure or annoying sales pitch and their advertised guarantee of a completed pool in 45 days was delivered! Kevin, the designer was always available and very helpful in the design process. Fred Haug, the job site supervisor was awesome! He was always informing us of work done and always made the 45 minute drive to our home outside of San Antonio. There was only 1 time one of his crews did not show up but it was for final clean up of the pool area. They were there the next morning. They come highly recommended.
Description of Work: Deign of home pool San Antonio (281 North location) Corporate Office: Georgetown, TX Designer: Kevin Hernandez Job Site Supervisor: Fred Haug Kevin did a great job guiding us through this entire process. We met with him at our home on November 12 and we were in our pool by February 1! Everyone we talked with and worked with from Cody Pools were awesome! Easy to contact and made each step of this process enjoyable.
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Yes, I recommend this pro
$54,000
Valerie W.
09/2011
pool cleaners
+ -1 moreThe experience was very good. The salesman was very nice and polite. He talked to us about everything. We called him a lot with questions and he always took our phone calls. They were timely and prompt. The scheduling was timely and they were here when they were supposed to be. We looked around at other pool companies.
Description of Work: We used Cody Pools to put in a pool.
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Yes, I recommend this pro
$35,000
Michael W.
06/2011
pool cleaners, concrete repair
+ 0 moreIt did not go well. Issues still exist and the only cure is the removal of the pool and replacement by another company other than Cody Pools. I strong urge the Public to stay away from Cody Pools and look elsewhere even if you have to pay additional money. Never sign an Binding Arbitration clause within a contract to do work. This limits you on the actual action you need to take to resolve issues and gives the upper hand to the company that does less than professional work.
Description of Work: Installation of a Pool and repairs since the installation date of 31 Oct 2010. Status of Pool as of 11 Jun 2011. The pool is only 6 month old from the original completion date and the following issues have been noted since the last repair action on 13 Mar 2011 to cover up bad workmanship. Cody Pools is trying to get to the end of the warrantee by patching rather than fixing problems so they can walk away leaving a non-functioning pool behind. An additional 22 cracks have formed on the deck after Cody Pool's sent in their expert SUBCONTRACTORS out to make repairs from the 13 Mar 2011 last repair action of the deck and Gunite crack repair. (Realize Cody Pools does not actually build pools they sell them. Do not believe their website where they clearly state they are Master Pool Builders with 17 years experience and with awards. They build nothing.) Of the 22 new cracks that have formed 5 are repeat cracks from the original repaired 17. To date making this 39 Deck cracks and 5 Huge Gunite cracks at the bottom of the pool. Deck cracks have ranged from 1 ft to 10 ft while the Gunite cracks in the pool ran nearly the entire width of the pool. This is a negative edge pool. The pool is shifting and gaps are now forming around the SPA and from the foundation of the house. It appears the pool may actually slide down the hill because their were ZERO anchors installed in the ground to support the pool and the weight of the water. All photos taken during construction have been reviewed by other pool companies and they indicate the pool and the deck were not properly installed and their are ZERO expansion joints anywhere and no tie ins into the existing home foundation. Again realize Cody Pools sent out their BEST crew to do my deck work. (Not Cody's BEST SUBCONTRACTOR but Cody's Best crew.) This was the excuse provided to us by Cody as to why they did not make the 45 day completion date. The actual so call completion date was nearly 6 months later. Deck cracking is not the only issue we have had. Here is a summary. Five to Seven (added or repaired) check value issues, added filtration due to a bad design of the filtration system, 3 over flow float issues which required complete replacement (still does not work properly), 3 leaks in the pool verified by an independent leak detection company one in the electrical system conduit which was dumping 600 gallons a day on the yard for two weeks before the Cody EXPERTS discovered the real issue (no danger to the consumer per the Cody EXPERTS, electricity and water must now mix), tile cracking and discolored due to replacing the plaster twice, grout is cracking and falling out, every wall is crooked and the rock work is stained and cracks as the pool shifts. On the 13 Mar 2011 round of deck and gunite crack repairs I insisted that every subcontractor provide me with liability insurance, verification that they were licensed to work in the state of Texas and verify that each worker was covered by workman comp insurance. Cody provided liability insurance for 3 SUBCONTRACTORS after looking at the State record on these companies 2 had multiple tax ids. One of the two companies has 7 Tax IDs and the other has 5 tax IDs. None of the subcontractors provided me a list of employees so I can conclude that none were covered by workman comp and may not have been authorize to work in Texas. Cody used unprofessional tactics on another subcontractor that Zero documentation was provided on. This company had nice brand new Cody Power Blue Company Polo shirts over the actual company name for which they worked for. This unprofessional activity by Cody Pools makes you wonder as to what else they are hiding. The original Deck subcontractors that installed the pool deck did not come back to repair the issues so one is to conclude they did not have liability insurance, were not valid licensed business to work in Texas or the workers were not covered by workman comp insurance or all of the above. I can't think of one reason as to why a legitimate company would need multiple tax IDs and as to why anyone would need to hide that fact they were working as a subcontractor on a job. Unless this is standard practice by Cody Pools to mislead the public and perform questionable employment activities. We are currently waiting BBB arbitration.
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$82,500
Jaynee C.
04/2011
pool cleaners
+ -1 moreThe quality of the work was very good. The manager had told me that he could match the color of the pool what our friends had. But, it was darker and I was unhappy with it. They redid it for free. Ultimately we were very happy.
Description of Work: Cody Pools did some work last spring.
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Yes, I recommend this pro
$17,000
David Y.
02/2009
pool cleaners
+ -1 moreThe bottom line is that my pool and spa have been built and, it appears, of good quality. However, my main issues with Cody Pools lies with the overall experience of dealing with them. Both my salesperson (the person who helped design the pool) and construction manager were independently fired during the construction of the pool. Once the salesperson was fired, it was nearly impossible to get in touch with the construction manager (he would not answer his phone, etc.). While the pool was built on budget, the time (even considering a fair amount of excused days due to weather) to build the pool was months longer than promised. Note - make sure to include in the contract a penalty for delay days not caused by force majeure (weather, etc.). That said, while the process was extremely frustrating, they do build a quality pool at a reasonable price. Further, I suspect that the two people fired may be a result of the poor service they provided. Once the head construction manager took charge, service improved considerably. They also made good efforts to ensure that the pool operated properly after construction.
Description of Work: Cody Pools built my backyard pool & spa.
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$60,000
Russell M.
10/2006
pool cleaners
+ -1 moreOverall I am pleased with the pool and the Sundeck patio product. BUT I have a couple of gripes and am STILL trying to resolve them. First of all, they brought in a HUGE heavy backhoe the day after rain, to begin the project and in doing so, not just tore up, but decimated my front and side yard...cut my neighbors cable and pushed sod up against the fence causing fencing problems and literally changing the contours of the side yard. They just dumped 6 yards of topsoil over it. Next, the plumbing contractors left all the product boxes outside to get poured on and left all the paperwork inside. We didn't know this or we would have retrieved the paperwork...they STILL have not given us replacements nor all of the instructions for the lighting. The work took MUCH longer than estimated and they were not always easy to get a hold of. The pool is great, but the process was very, very disappointing. I have mixed emotions on whether or not I would recommend them. The jury is still out.
Description of Work: Built in-ground pool with low profile waterfall and sundeck patio.
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$37,000
Contact information
5117 S I-35, Georgetown, TX 78626
www.codypools.comService hours
Sunday:
10:00 AM - 4:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PMLicensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service,
Pool Sales Construction and Installation,
Concrete Pouring and Repair,
Outdoor Kitchens
FAQ
Cody Pools Inc is currently rated 3.6 overall out of 5.
Sunday: 10:00 AM - 4:00 PM
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 10:00 AM - 4:00 PM
Cody Pools Inc accepts the following forms of payment: Check
Yes, Cody Pools Inc offers free project estimates.
No, Cody Pools Inc does not offer eco-friendly accreditations.
No, Cody Pools Inc does not offer a senior discount.
No, Cody Pools Inc does not offer emergency services.
No, Cody Pools Inc does not offer warranties.
Cody Pools Inc offers the following services: In-ground custom swimming pools.
Contact information
5117 S I-35, Georgetown, TX 78626
www.codypools.comService hours
Sunday:
10:00 AM - 4:00 PMMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
10:00 AM - 4:00 PM