THE RIGHT APPLIANCES

These guys are great. Very honest, very reasonably priced, and very knowledgeable. They have always been on time and complete the work (if needed) quickly. When their original diagnosis of the problem with my washer was wrong, they came out and loaded it up, took it to their shop, figured out the problem, and brought it back within a day. No extra charges either. They are my go-to guys when I have an appliance problem or question.

Mike came out the day after we called, and at the appointed time. Based on his prognosis (burned out mother board, same problem I had months before, and inherent to this model), we took Mike up on the offer to sell us a used, new-ish Maytag Neptune front-load washer. It was $599, and we asked if we could do that in 2 payments with a post-dated check for a week out. He OK'd that, and came back the next day with a younger helper (his son?) and replaced the old washer. He was on time and the job went quickly. That was on a Saturday - and he didn't charge extra for a weekend day. Four days later, on Wednesday evening, I did a full load of "delicates" (washable business suits, slacks, camisoles) and set the washer for "Cold Water Wash" and "Cold Water Rinse". Imagine my shock when the washer timer chimed and I popped open the door - - and STEAM billowed up out of it! My boyfriend pulled the washer away from the wall and crawled behind it, and discovered that Mike had reversed the hot and cold water connections. My delicates had been washed and rinsed in VERY HOT water. Everything but one polyester-ish outfit shrank. From the day of install (Sat) until the day my clothes were ruined (Wed), we had only washed towels and sheets - - so of course we didn't notice anything wrong. Linens washed in COLD still come out clean. I called Right Appliances the next day and talked to Connie. She said Mike would call me back. *He never did.* The next day I caught Mike when he answered the phone and explained what happened. He was skeptical and asked why I hadn't figured out HIS error prior to washing expensive clothes. He said "his folks" would never accidentally swap water inlet hoses. He asked what side my hot faucet was on when looking at the wall. I was driving at the time and said my boyfriend would know and would call him back. He did, and reiterated what happened. Mike said he would check with his insurance to see if he was covered and would call us back. *He never did.* I have since called a half dozen times (it is now exactly two weeks later) and am told each time by Connie or another man that Mike is out on a job and will call me back. *He never has.* I did catch Mike this past Monday morning (June 29) and he said he hadn't heard back from his insurance company. I said that was incredibly odd because we own a small business and our insurance carrier has always responded the same day; TWELVE days seemed like an awfully long time to wait for a call back. He - again - said he would have to call me back. Which, of course, *he never did.* I have been nothing but pleasant and patient with him; I even let the second post-dated check go through because I thought perhaps his insurance would pay and I didn't want to be mean and stop payment on the check. I found receipts for most of the ruined clothes ($384.51) and have contacted a lawyer. We will send him a Demand Letter tomorrow, and if he does not reimburse me I will take him to small claims court.

I am very happy with them. They know what they are doing. They come out on time as usual. They are reasonable with their charges. They have very good services and after they fixed my dishwasher, they looked at my freezer and didn't charge me anymore. I am very pleased with them.

Our 6 year old "out of warranty" $900 front loading washer had crashed for a 3rd time. I called the company on a Sunday and left a voice message. The company returned our call the next morning around 9am and made their house call that afternoon. The repair guy (also the owner) spent about 30 to 45 minutes checking out the washer. Conclusion: The drum was locked up because the bearings "crashed and burned." We were told 2 years earlier the bearings were getting bad and the repair would cost about $600. The next evening, we visited his store and purchased a used but repaired top load "super capacity" washer for $269. The replacement washer was installed by noon the next day...no delivery or installation charge...and they removed the busted front loader. The replacement washer had a 30 day warranty and has been reliable and has done an excellent job the last couple of months. It is also quieter than the $900 front loader (smile).

The repair man was available to service the call within a day and came out and unplugged the drain to the washer. Everything went well and the repair costs were very reasonable. Will use this service for all our appliance repair needs in the future.

We were very pleased with him. He was very knowledgeable and very professional. He was very punctual as well. We will definitely use him again if we need his services.

He was quick to respond to the initial service request and completed his job in a timely and professional manner with a very resonable charge for his services.

Washing machine needed repair. Called Sunday 3/29/09 and left detailed message and my cell phone number. Did not receive a return call on Monday, and was too busy to call them again. I called them Tuesday morning and spoke to the office. After describing the issues and potential fix, including providing part numbers for my model, they assured me a technician would call back and schedule a visit. No call back no visit. I hope their repeat business is booming, because with responsiveness like this to an Angie's list member, they won't be getting my new business, ever.

He was fantastic. He gave me a quote over the phone, and he came right out the next day and fixed it within an hour. One special thing I would like to point out is that I went to a website to self diagnosis the problem with the washing machine. When I called him, and described the problem, he was right on with what the website said. That really impressed me. He came and charged exactly what he said he would. I will use him again, if I run into another unfortunate situation, and I really think the service that Angie's list give's is fantastic.

He arrived the same day I called. He looked at where the ice maker was freezing and said there could possibly be a leak, but to try defrosting the area first. If it continues to freeze, then we will have to replace the ice maker, so he noted the information he would need on the invoice. He checked the refrigerator because it was freezing milk and vegetables and decided to try adjusting the temperature of both the refrigerator and freezer down prior to replacing the thermostat.

It went very well. When I called to schedule the appointment I left a message and my call was returned within 30 minutes. As it was late in the day when I called, I asked for a repair time of 4:00 the next day. The repairman arrived shortly after 4PM after calling to let me know he was on the way. After evaluating what needed to be done, he called and ordered the replacement parts and scheduled a follow-up appointment for the next day to replace the damaged parts. He arrived the next day as scheduled, replaced the parts and checked to be sure the washer was working well.

Our dryer stopped running in mid cycle on a Sunday. I checked Angie's List and chose this company based on the feedback. I called on Monday and scheduled an appointment on Tuesday morning. Mike arrived within the time window. He quickly dismantled the dryer and determined the problem was a safety fuse. He cleaned the inside of dryer mechanicals to remove built up lint, replaced the fuse and the dryer works fine. He also checked the vent stack to ensure the dryer was venting properly. All this work was done in less than an hour.

They called ahead, made the appointed time, explained our options and had the part on the truck so it could be fixed on the first trip.

Timely arrival, good work habits, kept area clean, provided appropriate level of feedback and advice on problems found. A good clean job by a credible and competent repairman.

When I called, we discussed the problem which was that my ice maker was not ejecting the ice (as opposed to dispensing the ice). They were going to come the same day and were supposed to call me right before they came. However, he just showed up and I really wasn't prepared for him at that particular moment. He assessed the problem and determined I needed a new ice maker as the casting on the original one was broken. He ordered the ice maker while he was here. He said he misunderstood and thought maybe it was the dispenser that was not working. Anyway, he said he would be back around 3:00 the next day and ended up coming about 7:00 that evening (however, he did call right before he came to see if it was alright to come that late). It only took him about 5 minutes to de-install the old ice maker and install the new one. It works great now.

These folks are amazing. In both visits within 2 weeks, they were on time, gave incredible fast service and were very reasonable with their costs. I have been through a lot of these folks in the last 25 years I have lived in my house, and I finally feel that I have people who I can trust. CALL THESE FOLKS first. You will not be sorry.

The repair man was professional and knew what he was doing.

Mike arrived when he said he would and had a helper with him. They had to do a lot of work to get the oven installed (it was a built in). I think that the $100 installation fee was more than fair. Mike located a replacement oven that would fit and that I specified. I really wanted stainless to match the rest of the appliances.

Service man called to get the model number of our GE washer (far from new), listened to the symptoms, called back that the part needed was available and gave me an estimate based on that part. He obtained the replacement part, arrived the same day and made the repair. I am delighted with the entire experience. My Christmas was saved!

I called on Monday morning and left a message for someone to call me back. Within 2 hours the guy called and was at my house before noon. He was able to diagnose and fix the problem very quickly. I would definitely call them again.

Our call was returned promptly and service scheduled within 24 hours. Serviceman was amiable, knowledgeable and professional. He needed parts to repair our washer and returned the same day with those parts - even though it was 7 PM! Repair went quickly; our six-year-old "helped."

Right Appliance is the best appliance repair company I've ever hired. They came within 2 hours of my call, fixed both the ice maker and water dispenser, and had the best price I've ever seen. The serviceman was friendly and knowledgeable. I won't use another company ever again.

My wife had been having infrequent electric shocks when using our electric range. I had never been shocked and was somewhat skeptical of her reported shocks. I called the company after 3:30 PM and they arranged an appointment for 4:30 PM the same day. The technician thoroughly examined our electric range looking for the cause of occasional shocks that my wife had suffered when using it. He took the range apart and examined all parts looking for sources for the shocks. He didn't find any frayed wires or other obvious sources of the shocks. But he verified that there were 3 burners which sometimes had stray voltages ranging from low teens to fully 110 volts. He determined that there were no replacement parts for our old range and talked with his supplier to suggest possible replacement ranges. We determined that we would replace the range and use the "Right Appliances" to do the replacement.

The refrigerator in our Amana/Maytag bottom freezer wasn't working and there was a ton of food in it (we're setting up to do a lot of entertaining over the weekend). Mike came out within 90 mins. (compared to other companies on Angie's who were estimating 3-5 days) and fixed the problem within 40 mins. The connector from the freezer to the refrigerator was frozen over, and Mike defrosted it with a hair dryer. He also took the time to explain what had happened, what to look for to prevent it happening again, and was very patient until we understood what to do. Great guy.

I was thrilled with the price! He asked if I was retired, which I appreciated, and then he offered me the lower rate.