SUNNYVALE FENCE AND IRONWORKS

Nightmare from the beginning. Very shoddy work. Owner is very unprofessional. Poor communication with daily workers. Set street side (corner lot) fence in the wrong place. Fence bowed. They re-set but it looks awful. Hardware doesn't match, holes in wood where first hardware went, stain does not match. Both gates installed incorrectly. Worker did not even know how to install latches & hardware. We had extra 300' of concrete poured around pool to install pergola. They set posts but had to remove because they did not permit with city. Steel posts were not set 3' deep & had to be re-set. They would not come back out to re-install gate & fence section after pool was installed. We asked in the beginning that they not install the gate & fence section where the pool workers & equipment would be accessing the back yard but they insisted and assured me they would come back to re-install. The gate & section was thrown on the ground, walked over & is now warped. We had to pay someone else to put it back but nothing matches because the fence line was moved after it bowed. Sunnyvale owner promised several times to come out to inspect and review problems but never set foot on our property.

After reading mostly positive reviews we had Sunnyvale Fence & Iron Works, provide a quote for a short section of iron fence and a safety railing in our backyard. The initial date of the quote was 3/31/2016 we had an event at our home on 5/7/2016 and it had to be completed by then. Knowing the risk and that weather can push schedules I requested they have the job done by 5/1. We were assured over and over that they would be able to complete on schedule. As we got closer and closer to the deadline I got more and more nervous. As i was not getting any updates or information about scheduling. The last week of April I was told the installation would be done on Thursday 4/28. Then there was some weather delays. I was once again assured that as soon as the weather was past they would complete the install. They were already past the initial promised completion date, but it would be OK because I had factored in the extra week. On Monday 5/2 it rained for a couple hours in the morning and I was expecting the installers would be here that day, but I heard nothing. I sent a message requesting an update but got no response. On Tuesday 5/3 I sent another message asking for an update, then I received a call stating they had underbid my job and would be refunding my deposit. At the time of the call the salesperson did not even know the amount it was underbid. I asked to know the difference as if it was a reasonable amount I would be willing to pay because I had no time to do anything else. After several calls I was told the difference was MORE THAN 100 PERCENT. The initial quote was $1800 and the new amount would be $3700, and they wouldn't say if they would be able to have it done by Friday! I cannot in words that are fit for this website describe how angry and upset I was about this. I requested the sales person have the owner or manager over the installer call me but was told the owner never came in and no one else would talk to me or return my calls. Because of this I had to hire an independent contractor at the last minute and take a day off work to get a fence up in the short time I had to make my yard safe for my family and guests. The only thing this company was able to due in a timely manner was refund my deposit.

Easiest part of our remodel! We plan on using them again. The product looks even better that we imagined.

Great service from start to finish! Estimator was on time and professional. Educated me on the different options and costs associated with options. Gave me a turn-key price on the spot. Since I wasn't ready to hire instead of pressuring me he encouraged me to do my due diligence, simply asking me the best time to follow-up, which he did (how refreshing is that!) The crew arrived when they said, installed the fence in a timely manner and cleaned up better than when they arrived. AA++

It went great from start to finish! I was so pleased with the smooth process from the detailed estimate to the friendliness of the workers to the end result. I have gotten so many compliments on my fence. In fact two of my neighbors asked for their information because they want to use them as well! Thanks Sunnyvale. Top notch!!!

Installation was done well and within time period quoted. Final result is beautiful! Would recommend!

Background: In October of 2007 I hired Sunnyvale Fence and Ironworks to erect a fence in my front yard on one side of the house. They wrote up a multipage contract which I signed along with a payment of half of the cost. Two weeks later as they agreed to in the contract they erected the fence with a automatic solar powered 10 foot fence gate. The work was excellent and done on time and the gate has functioned perfectly ever since. Currently: In early September of this year my neighbor and I decided to split the cost of a fence in our front yards going from the other side of my house where I had no fence to his. I solicited three bids and included Sunnyvale as I had had such a positive experience with them in the past. Of the three bids, Sunnyvale's was by far the lowest so I contacted them on September 4th and a sales rep came out and took measurements and wrote a one page contract and I paid a deposit of $1150.00 which was 1/2 of the cost. The rep said there was a 2 week wait time before they could install it which was what I considered routine. After 3 weeks I hadn't heard from them so I called and they said they were running behind but they would have the scheduler call me to set up an installation date. He called and said it would be another 2 weeks. On October 9, I called again as I hadn't heard from them and they said it would be in 3 days but on Oct 12 I hadn't heard from them so I called again and they said the rains had set them behind and that they would contact me when the grounds were drier. At that point I lost my patience and asked my neighbor if he could contact them and see if he could get a specific date from them as he is more diplomatic than I am. He called and texted the scheduler Todd and was receiving responses from them but they continued to give excuses and at that point I was ready to file a complaint with the Better Business Bureau. I also was considering taking them to small claims court as I felt they had just absconded with my deposit and I was left high and dry. I had other projects going on and relegated to my neighbor all communications with Sunnyvale as I knew I wouldn't be polite with them. All texts and calls to Sunnyvale after that were met with the same response: next week. Then, out of the clear blue, on the morning of Dec 2 when my neighbor and I were out running errands, he received a text from Sunnyvale that they would be there in a few hours to start the installation. My neighbor had forgotten he had turned his phone off and didn't turn it back on until we were headed home. At that point we rushed back to find the laborers had already trimmed bushes back, more so than we had wanted, and were digging the post holes. Why we didn't receive a heads up notification the day or night before just blows my mind - such a simple effort on Sunnyvale's part would have allowed us to reset our schedule. The laborers did an excellent even though they punctured a water line (which they repaired) and after the posts set overnight, they came back and finished installing the fence panels. The fence looks super and the gates were where I had requested them and they worked properly. The sales rep came by for the rest of the payment and I told him in no uncertain terms how furious I was with the responses communicated from Sunnyvale; he apologized for it but there was really nothing he could have as he wasn't the scheduler. I've never been so frustrated with a company before and so shocked I was at the difference between the way I was treated 8 years ago versus this time. The installation and materials used were excellent but the communications were just the pits. it was so unprofessional compared to what I've experienced with other companies. Three months to install a 70 foot fence - seriously???!!!! Sunnyvale just burnt their bridges and I will never do business with them again.

The fence itself is fine, and in fact turned out better than we thought it would. It is secure for our pets and they avoided damaging the sprinklers, which were right along the fence line. Our problem was with communication. Many calls were needed to get the job scheduled, and then they showed up a day later than promised. We were told the wood portion would be completed the first day, but the the first day only the posts were completed. The crew left about an hour or so after starting, and never came back. I was home but their plans were not communicated to me. They did come back the next day and completed the fence except for the latch on the gate. I was told they didn't have the right part but would return in the morning to install the latch. That was five days ago, and still no latch. Our contact called and wanted to pick up the last payment, but we said we would pay after the latch was installed. I assume they will eventually get around to it in order to get their money, but we have had no communication. Phone calls to the office just result in a promise to check into it and call back, but they don't call back. I'm fine with using a rope forever if it means I get the fence half price.

Very responsive, punctual and completed the work quickly.

I sent a diagram of exact measurements and specifications. I explained the fenced area was to keep the dogs in. The crew came out and put posts too far apart, in the wrong place and not within the dimensions drawn. I called and they came back out and took out the posts, spaced them correctly and corner gate posts in the correct places. The crew came out again and put the fence wire from 2-5 inches off the ground - this does not keep in dogs that can dig. I called again and the warranty guy came out, took pictures and I explained to him what I wanted. The fence was to contact the ground and the top bar to be semi level - not rolling like ocean waves. I explained that this is accomplished by dragging a little dirt out of the way with a hoe and leave the fence running straight. The crew came out and put the fence against the ground in most areas but left the top bar unleveled and spaces where the dogs get out. (kudos to the crew for not letting rain keep them from working) The warranty guy stated that he forgot to tell the crew about the leveling and he wasn't sure when he could get them out again. The Contract was agreed to on 4/9/14 and as of 10/30/14 the fence is still not as requested. I am disappointed that there were this many glitches dealing with a professional company like Sunnyvale. They may build good wood fences, but I suspect that they contract out the chain link. Sunnyvale was the lower bid but I wish I had spent the extra and gone with Blackwell. He understood what I needed when I wanted a fence to keep the dogs IN, without having to spent extra money for stones and metal edging for the lower edge.

The initial appointment was set and agreed to for date and time. The Sunnyvale Fence representative arrived promptly and listened to my description of the work I wanted done and the date I would like for the work to be performed. The representative then measured my fence and asked appropriate questions. During this sequence of events, the representative increasingly showed that this would not be a job they wanted to do by his comments and body language. When the measurements were completed, the representative said he would need a couple of days to write up the work estimate and said he would email it to me on the following Monday. I never received another contact from Sunnyvale Fence ... no phone call, no email, no work.

A salesman came out to our home and convinced us that Sunnyvale fences were the best. Although their cost was considerable higher, we decided to go with Sunnyvale because of their reputation and warranty. Within 18 months the fence showed a significant fading of the stain. We were having a pergola installed and the owner mentioned that our fence needed restaining. I looked back through my records and realized that the fence was less than two years later. I called Sunnyvale four-five times before someone finally said they would come out and look at it, I told them my husband would be home and just knock or ring the doorbell to talk with him about the condition of our fence. However, without notifying my husband someone came out, took pictures, and then emailed us that the fence had normal fading. Of course, the pictures he took were the angles that were not badly fading or else were in a shadow which did not show the true picture of the deterioration. We purchased red cedar that was sealed and stained. The salesman told us when we purchased the fence that it would need restaining in 3- 5years. However, it appears that our stain was substandard.

They had someone come out and gave us a price. If we did not pay anything up front we would not be put on the schedule. We gave them $6,000 in cash before they even came out with the understanding that we would get our money back if we were not happy with everything. We had to get all of the information regarding licensing, property lines, etc. The salesman did not know anything about what he was doing. We had called the owner and had him come out. When he came out he was very rude to us and ended up walking out on us saying that he did not want to do the work any longer. We decided that we did not want to go through with this service provider so we went to try to get our money back. They informed us that we would have to give up 15% of the down payment that we paid. So instead of us losing almost $900 we decided to go through with the work with this service provider. He told us that he would complete the work to our satisfaction. The crew that came out was professional but there were still errors throughout the fence that we marked. They have come out more than 10 times to get everything fixed including the solar gate. We have emailed him many different times so that they can come back out and get everything figured out. The guy that they keep sending out to fix the gate has no idea how to fix the gate. They have not done anything they have promised from the get go. The owner had gotten in my face and was very rude. We have been dealing with this company and owner for too long now. We thought we were paying for a great service when we went with this service provider but they don't seem to care about our wishes and have treated us with disrespect from the get go. Buyers beware, heed any warnings about this company, they are not who they say they are.

We gathered 4 bids and this was the best pricing and we were thrilled with the results. Our neighbors had them extend theirs and we've had nothing but compliments on the quality and beauty of the wooden fence. The attention to detail was impressive and he made all of my requests possible.

We called Sunnyvale Fencing a left a message with their receptionist. I received a call back in a couple of hours. We made an appointment with the project manager for an estimate for the following day. Estimate was much cheaper than the other estimates. Signed a contract w/ them and paid half of the purchase price as a deposit. We were told at that time it could take a couple of weeks to get the utlities out to check for lines and to receive the materials for the job (spruce fencing and metals posts). We were called back in 4 days and they wanted to start that same day. The workers were quick, professional, and did a great job. We will use them again when the need arises. The new fence looks amazing.

The job went extremely well. Their crew arrived on 3/28, as agreed, at 10 in the morning, and took about 2 hours to strip the old stain off the fence. A 155' X 8' fence is a LOT of surface area, but they took the time needed to thoroughly clean the fence. They returned when the fence had dried, about 3:30, and began re-staining. They finished around 6:00 and took another 30 minutes to clean up. They did such an outstanding job that our fence now looks as great as it did in 2005. We particularly appreciated the care they took not to damage several large rose bushes that were on trellises which we moved 6" to 8" back from the fence. The work they did puts our neighbor's fences to shame.

It went very well. The team was professional and thorough and even repaired/reinforced the existing retaining wall in a few spots. Overall everything went great. The only reason I marked them down for puctuality was that we had originally planned to have the fence installed prior to New Years, however the salesman called me a few days before the install date and told me that his crew was unavailable. He was very friendly about the issue and the did get everything done on the new date, but it did require me to board the dogs for another day. Also, they were the only fence company with whom I spoke that suggested core drilling into the retaining wall - which works out great since it stops the dogs from digging under the new fence. Overall I would definitely recommend Sunnyvale. We could not be happier and the fence keeps the dogs in the yard while still providing a great view of the park behind us.

I have not had any major problems with them except of a gate. The tried to repair it unsuccessfully but the fence is fine. It was a little expensive but they were fine.

I called several contractors found through the list. Sunnyvale Fence answered the phone (the only one that did) and told me that they would refer the job to one of their contractors. The Contractor, Mark Cheatham of Fence Creations, called within a half hour and came right over to make his estimated bid. We discussed the project, noting that I had to get Home Owner Association approval before making changes to the appearance of the fence (but that repairs could be done right away). He took measurements and gave me a quote for the repairs and the painting. The price for the entire job was not much more than what my insurance adjuster suggested I might pay for the just the repairs to the fallen fence sections alone. After waiting several days to hear back from other contractors (only one other even responded), I told Mark to go ahead. He and his assistant scheduled us in that week and did the repair work. They were quick and did clean work. Because the painting was in the future, I paid with a check for the work completed. A month later, with HOA approval, I called Fence Creations again. Mark came out literally that evening and power-washed the fence. The next day, he came back in the morning and stained. My wife and I were delighted with the results. The light brown color was exactly what I wanted and looked like stain, not paint. He took special care to prevent overspray from hitting or staining the house. The bill ended up being higher than the original quote, but I had missed pointing out that part of the fence facing my neighbor's property needed to be washed and stained. The extra cost was a fair amount. I would recommend Sunnyvale Fence Company's contractor, Fence Creations for any fence repair or refurbishing job without reservation.

The fence is fine. The first thing they did when they came out was add a couple hundred dollars to the estimate for the work to be completed. I had to stay on top of them to get the work done in a timely fashion.

I talked to Lance about him coming over to give me a quote on a new fence. He said he would come over on Friday or Monday. I stayed home from work on both days and he never showed up. He never called to cancel the appointments either. I have used Sunnyvale fence for two previous new fencing jobs, and never had this problem.

Overall, I'm pleased with the quality of workmanship; the fence looks great and is strongly built. I especially like the special gate treatment. There's a lot of fencing work going on in the DFW area right now. The crew chief tried to keep me informed, though call backs were sometimes a day or so late and it took longer than the original estimate. Overall, I would use them again, but when their workload isn't so heavy.

I SCHEDULED AN APPOINTMENT TO GET AN ESTIMATE FOR REPLACING MY FENCE -- BUT THEY NEVER SHOWED UP AND NEVER CALLED.

THE COMPANY IS VERY PROFESSIONAL. THEY WERE ON TIME. THEY DID A GOOD JOB.

VERY PROFESSIONAL CUSTOMER SERVICE. I WAS HAPPY WITH THE QUALITY OF WORK.