Avoid, Owner is a smooth-talking liar that makes promises and commitments, but does not follow through or honor, but denies saying what he stated to get the sale. Pirce for used is almost the same as new. Why anyone would but Stain's junk is beyond me. I had them remove their junk from my home and they kept my previous appliance, power cord and drain hose. Their tech also opened and was snooping in my refrigerator without asking and took pictures of the inside. WTH. Do yourself a favor and avoid.
Description of Work: Dishwasher replacement
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
4.0
$425
STEPHEN B.
03/2017
5.0
appliance repair
+ -1 more
Mike was excellent in all respects. He was able to make a service call on short notice, quickly identified the problem, and gave me reasonable options. The part required an order that was completed the next day, as was the final repair. I'd recommend him to anyone.
Description of Work: Refrigerator repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris C.
11/2016
5.0
appliance repair
+ -1 more
These guys are appliance whisperers! I had Staten's out after a bad experience with another appliance repair company. I described the issue when I set up the appointment. The repair guy was so experienced that he predicted what the issue was and brought the part. He diagnosed the issue (dryer wheel needed replacing) and repaired it in about 30 mins. He also fixed an issue the prior repairman caused. My dryer is working better then it ever has and it saved me buying a new dryer. I plan to call them next time I have an issue.
Description of Work: Dryer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$135
Dolores F.
02/2015
5.0
appliance repair, appliance sales
+ 0 more
unknown
Description of Work: We bought a washer and dryer they installed it in my sons apartment
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Joseph V.
07/2014
5.0
appliance repair
+ -1 more
They are well priced and we recommend them. They are very reliable and honest. I have never had to wait on them.
Description of Work: They worked on a stove.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael O.
08/2013
5.0
appliance repair
+ -1 more
They were excellent. Arrived on time, extremely efficient and would most definitely use them again.
Description of Work: replaced bad lid switch on washing machine
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Joseph V.
06/2011
5.0
appliance repair
+ -1 more
I like them because they are very reliable, friendly, and honest. You can call them on phone and they will give you advice if you can fix things yourself. Over the years, they have repaired our dishwasher, refrigerator and clothes washer. They have helped us decide on the best brand to buy. We have also purchased second-hand appliances from them which they have installed in our rent houses. I would use them in the future.
Description of Work: I used Staton's Appliance Repair probably a week ago to fix the dishwasher. I have used them for years.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$115
Rita J C.
08/2010
2.0
appliance repair
+ -1 more
They called me at two and indicated that they had called and left me a message--I was home all day and there was never a call. They were supposed to come out to repair my refridgerator. They have yet to get back in touch with me. He wanted to come out when he called, but I needed morning appointments, so that wouldn't work for me.
Description of Work: I set an appointment for them to come out on Thursday. They didn't show and they didn't call until later in the day.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Response from STATEN'S APPLIANCES
former employee who no longer works for us. sorry for the problem it may caused
JOAN V.
03/2008
5.0
appliance sales
+ -1 more
He offers a 30 day warranty will finance and will also do the repairs. Very reasonably priced.
Description of Work: I purchased a washer and dryer for my children's apartment when they went away to college.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
JANE B.
06/2007
5.0
appliance repair
+ -1 more
I was charged such a fair price for this small call. I was glad that they so quickly were able to diagnose the problem. As it turned out the previous home owners of my home had left behind a piece of pottery that wound up jamming my system. This company did a great job for me and solved my problem fast.
Description of Work: My dishwasher had a piece of pottery glass that was causing the whole unit to malfunction. They came, diagnosed the problem, removed the glass and my system was back working the way it should be.
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Service Categories
Appliance Repair,
Appliance Sales and Installation
FAQ
STATEN'S APPLIANCES is currently rated 4.5 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
STATEN'S APPLIANCES accepts the following forms of payment: Check,Financing Available,MasterCard,Visa
No, STATEN'S APPLIANCES does not offer free project estimates.
No, STATEN'S APPLIANCES does not offer eco-friendly accreditations.
No, STATEN'S APPLIANCES does not offer a senior discount.
No, STATEN'S APPLIANCES does not offer emergency services.
Yes, STATEN'S APPLIANCES offers warranties.
STATEN'S APPLIANCES offers the following services: APPLIANCE SALES and Service