SERVPRO of South Garland

Unreliable and shoddy work.

Went well . I would definitely hire again

Still paying for it on my credit care, but will go with a cheaper company next time.

All the men from Servpro of South Garland are very courteous, especially Jason. Jason is also supportive and helpful. As for the price, I am not really knowledgable enough to really judge the value. But I am happy with the service. I certainly recommend this business to anyone.

They were very responsive and got us dried out and ready to go in about 5 days. That was greatly appreciated. They have a really sophisticated dry-out machine that traced out where all of the water had seeped; it was a very professional situation.

Serv Pro cleaned my air conditioning duct work (returns and vents) as well as bathroom exhaust fans. Afterward, the technician applied an anti-fungal to the returns. My house has two bathrooms; one of which is completely interior and requires the use of an exhaust fan to get rid of shower steam. My children frequently fail to turn on the fan before they get in the shower. Consequently, we had quite a bit of mold in our ductwork. I called last week and had an estimator out the next day. Jason was great and educated me about all kinds of household maintenance (e.g., draining a water heater, changing air conditioning filters) just while chatting and doing the estimate. Today, 1 week later, he came back out with a two man crew and they cleaned the ductwork. Jason checked my air conditioning vent and found out that it had not been changed since 10/06. He even went to a hardware store to look for a replacement filter while his crew worked on cleaning out the duct work. Because the filter is an odd size, he couldn't replace it, but he did have his technicians vacuum it off before putting it back (I did not expect the filter needed to be changed because my spouse assured me that he took care of the filter himself; therefore, when Jason came to do the estimate last week, I told him the filter was OK. Surprise!). After cleaning the ducts, the technicians vacuumed up the dust and fuzz that got on the floor. The technicians worked steadily and quietly and were very professional.

It was a very positive experience. The person who answered my call to set up an appointment was friendly and helpful. There was not a long wait for an appointment. The cleaning technician Daniel was on time and courteous. He was very thorough in every step of cleaning process. The chenille sofa and chair can be difficult to work with, but no problems. Daniel cleaned up the excess water as he went along so that neither one of us would trip on the wet floor. The final bill was as estimated. No hidden surprises.