Could not ask for more professionalism, friendliness.
Description of Work: Pool Sweep repair, misc.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Chris A.
06/2017
5.0
pool cleaners
+ -1 more
I thought they did a good job. Really great communication and the price is fair.
Description of Work: They resurfaced a pool for me and they also do all my chemicals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Christine C.
05/2017
2.0
pool cleaners
+ -1 more
We used Pool Chlor for nearly 20 years. For most of that time they were great. But the service has really slipped. We had an algae problem that would not go away. The weekly service guy did not seem to notice and when I asked him about it snapped: "it's not my job to brush your pool." (In fact, I was brushing every day at that point and the problem was not going away.) When I called the company, they sent folks out to look at it a couple of times, but the people they sent out seemed to have no idea that the problem was ongoing. When I called the "chemical supervisor" he seemed put out, defensive, and claimed that the chemicals were fine and that the problem was probably our filter. When I pointed out that his company had just cleaned the filter he seemed even more put out. Bear in mind I was not calling to complain, I just wanted to work out a plan of action. He was so unhelpful that I called a couple of other pool companies. It turns out that there was so much acid in the pool that it had to be drained and the algae acid-washed. To be fair I do not know if Pool Chlor was responsible for the acid levels, since the pool had been resurfaced a few months earlier and started up by the resurfacing company. But I was unimpressed by both the weekly service guy and the "chemical supervisor." We have switched to another company, and while there will be cost associated with draining and acid-washing the pool, I am more than happy to pay it and be done with a service that seems to be populated by sullen and unmotivated employees and managers.
Description of Work: Weekly chemical service and filter cleaning.
Rating Category
Rating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
Darlene K.
08/2016
1.0
pool cleaners
+ -1 more
We signed on with them this summer, had filter cleaned also . They were great. Had pool remodel/resurface so had to suspend service until water was back in pool , about 3 weeks . Pool is now up and running and called to resume our usual weekly Monday service for 8/15/2016 and they said no!! Had a receptionist call me . She said they are too busy . It is 100 degrees out . I guess they thought I wanted a pool service to be inconvenienced, not to help take care of it. They are still advertising for new customers on their website. No manager even attempted to call me . Don't use them because they just don't need any extra business!
Description of Work: Weekly pool Chemical and cleaning service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
Darlene K.
08/2016
1.0
pool cleaners
+ -1 more
We signed on with them this summer, had filter cleaned also . They were great. Had pool remodel/resurface so had to suspend service until water was back in pool , about 3 weeks . Pool is now up and running and called to resume our usual weekly Monday service for 8/15/2016 and they said no!! Had a receptionist call me . She said they are too busy . It is 100 degrees out . I guess they thought I wanted a pool service to be inconvenienced, not to help take care of it. They are still advertising for new customers on their website. No manager even attempted to call me . Don't use them because they just don't need any extra business!
Description of Work: Weekly pool Chemical and cleaning service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
1.0
punctuality
5.0
Patricia R.
04/2016
5.0
pool cleaners
+ -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Steven M.
10/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Pool chemical service
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
ramgopal V.
09/2014
3.0
pool cleaners
+ -1 more
In general, their cleaning services were reasonable and they were punctual in their dealings. The only issues in this regard were that they left their report (the slip they leave after each cleaning) stuck on the outside of the sump basket and this frequently got wet or was otherwise unreadable. Since I did not complain about this to them, I am not going to lower their score for it. We had a problem with some leakage issues. They did come out to fix it but their supervisor was very condescending on the phone to me and eventually hung up on me. I called their office to complain and could not get a hold of their manager Jeremy at that time. They left the service half way and did not finish the work and Jeremy said he did not want to deal with us anymore without even asking what happened from my perspective or wanting to know that. While I applaud his loyalty to his employees, I do not believe this is a professional way to deal with customers or leave them with a leaking pump that they have to now find a new provider for. I cannot recommend this provider to anybody else for this reason.
Description of Work: Pool Chlor provided pool cleaning and maintenance services for our home for several months
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0
$125
John K.
04/2014
2.0
pool cleaners
+ -1 more
Great Price for the weekly service- seemed to have difficulty keeping pool technicians as there was turnover during our time with Pool Chlor.
Description of Work: The last two technicians were not well trained and did not pay attention to detail. I ended up having to follow them each week to monitor their work and be sure that it was done correctly. Pool was not shut down when they were emptying skimmers, Polaris bag was not attached correctly and got caught in the wheels and when they cleaned pool pump filter it was not put back on correctly and was leaking.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$100
Response from Pool Chlor
This customer has asked us to come back again for additional pool service since the events he wrote about occurred. He has requested our services for ten plus years. We believe his actions are a better reflection of our service than the overall grade he has given us. We disagree with his assessment of the level of training given our employees. All service techs are individually trained and receive excellent training before they are allowed to service a route on their own; after training their work is monitored and audited. The supervising manager is in his fourteenth year with our company. We send a supervisor out the next day to check on any complaints we receive.
Richard T.
03/2014
2.0
pool cleaners
+ -1 more
I used Pool Chlor for about 1 year. Service was average however, had to make several calls to remind them to make sure my pump basket lid was tight, as it was sometimes loose and my pump was sucking air. I also had to call when they left the filter in 'service mode' several times so my filter programming didn't work. I would also say there is no personal service and no contact. They use 2 different service guys, 1 for chemicals and 1 for cleaning on 2 different days - not sure why, but I rarely saw the technician and never got a call or letter or note to tell me how the pool was functioning, if they saw any issues, when they added salt, etc. Watch out, they also charged me a $60 upfront initial cleaning cost even though I already had a pool cleaning service when I hired them. When they had a price increase this year, I decided to look elsewhere and found a better option on Angie's List. I was also trying to understand their billing when I cancelled service, and asked for the accounting/billing person to call me several times and never got a response. They are an AVERAGE company with mediocre customer service, yet their price is not any lower than companies with outstanding service. There are better options.
Description of Work: Weekly pool cleaning service
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0
$140
Response from Pool Chlor
It is always enlightening to see a transaction from the customer’s viewpoint. It gives us an opportunity to review how we do things. We felt we had answered all of his billing questions. Our phone log shows we returned and answered all of his phone calls and sent him an itemized statement going back several years to the date he started. We were unaware he was still puzzling over his bill. Our technicians are trained to be as non-intrusive in the lives of our customers as possible. They leave a service slip in the customer’s skimmer after they have been there. A supervisor will call if there is a problem. During the time this man had our service, we only had to make one call to the customer regarding a problem; we left a message; he did not respond back. Regarding the sloppy service he complained about, we agree. A service tech who does not tighten the pump pot lid or leaves the equipment in service mode is providing sloppy service which is not up to Pool Chlor’s standards. We apologize. To back up our commitment to providing the finest pool service available, when we get such a complaint, we send a technician out to fix the problem the next business day.
Ellen H.
11/2013
5.0
pool cleaners
+ -1 more
Scott came out to clean my pool filter. He was very nice, informative and helpful. I ended up needing a new filter (inside) despite his efforts to salvage it! |I would definitely use them again.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$370
NANCY G.
06/2013
5.0
pool cleaners
+ -1 more
These guys are GREAT!! The gentleman who comes to my house every week takes a real interest in the proper functioning of my pool.
Description of Work: Did a clean up on the pool after I purchased my new home. They regulated the chemicals and did a complete clean up.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Mike L.
05/2013
5.0
pool cleaners
+ -1 more
They come out monthly. I pay them annually. Pool Chlor has provided this service for many years, 100% on time and on schedule with great results.
Description of Work: Add chemicals to the pool to keep it in balance.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$715
Mary L.
05/2013
5.0
pool cleaners
+ -1 more
They are a great company. We have used them for 10+ pears. No one else was able to tell what was wrong with the sweep.
Description of Work: Pool Chlor services my pool. They have also cleaned my filters & repaired my pool sweep.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60
Richard T.
04/2013
4.0
pool cleaners
+ -1 more
They perform weekly maintenance and meet expectations. Have really not demonstrated going over and above on customer service, but have only made one mistake, and that is leaving the pool computer in service mode, which prevented automatic cleaning functions.
Description of Work: They perform weekly maintenance and pool cleaning and chemical balancing..
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$119
Steven M.
12/2012
5.0
pool cleaners
+ -1 more
Reliable and professional service
Description of Work: Provide chemical for pool and weekly monitor
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Lloyd D.
08/2012
5.0
pool cleaners
+ -1 more
They are very faithful and when they service the pool they leave everything exactly the way it was. They leave a note on what they did. They make it really easy; I don’t see them and they don’t see me. I don’t know they’ve been here and I don’t have to worry about the chemicals. I was spending about five times as much on chemicals before I used them.
Description of Work: I got an estimate from Pool Chlor for chemicals and I am using them now.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$51
Shawn R.
08/2012
5.0
pool cleaners
+ -1 more
They come every Monday and put in the necessary chemicals to keep my pool sparkling! They have been incredibly consistent over the years and I have NEVER had a single issue. I highly recommend this company.
Description of Work: I have been utilizing Pool Chlor for 5+ years for weekly pool chemical service and every 6 months to break down and clean my D.E. pool filter.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
Randy Y.
04/2012
5.0
pool cleaners
+ -1 more
I'm really pleased with their service. They do a good job.
Description of Work: They come out once a week and check the chemicals.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$47
Paula M.
03/2012
5.0
pool cleaners
+ -1 more
excellent!!! after many months (and $$) of trying to identify the cause of pool stains, jeremy discovered the source and corrected it. this was the first company that would do more that recommend a stain removal product and actually come out and look at it. would definitely use this company again! thank you jeremy!
Description of Work: drained pool and removed copper stains. installed heater bypass. replaced heater gaskets.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,050
Shawn R.
04/2010
5.0
pool cleaners
+ -1 more
I have used them for over 3 years. They come every Monday morning and add the necessary chemicals to the pool. I have never had any problems with them and my pool is always balanced. I couldn't buy the chemicals cheaper and they come out weekly!
Description of Work: Pool Chlor comes weekly nnd checks the chemicals and softener in the pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$55
John R.
02/2010
5.0
pool cleaners
+ -1 more
Excellent this company shows up every Friday morning and checks the chemicals and makes any necessary adjustments. I have recommended them to friends that were having issues keeping the chemicals balanced. They have all reported that their experiences have been the same as mine. It is very rare to find a company that consistently performs at this level.
Description of Work: I use them to provide weekly chemical service for my pool. I have had my pool for over 5 years and have used this company the enitre time. We have never had any issues with alage in the pool and the water has remained clear the entire time.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Banah S.
05/2009
1.0
pool cleaners
+ -1 more
We did not have problems with this company while they were doing just the chemicals. When we signed up for weekly service, we realized the low quality of their work. The cleaner came out on a Monday to clean, spent about 5 minutes cleaning, then left. We were home playing with the kids in a room that looks directly out to the pool so we could see him. We were thinking he would be back to scoop and brush the walls, but no. He just cleaned out the filter baskets and left. We called the company to ask them when they were going to finish the cleaning for the week. They said he was there for 45 minutes! Not. But they agreed to come out again, again he did nothing. The pool was still green, the leaves that were there the week before were still in the same exact location. When we called the supervisor, the supervisor just told us their techs were "honest" ... and they weren't going to do anything to correct the poor quality of his work. We think the least the supervisor could do was make a trip out to our pool, then it would have been more than obvious how "honest" the pool guy was being about the time he spent out here working and what kind of "cleaning", or lack thereof, actually resulted. After 2 supposed "cleanings" in one week, the pool is not clean and there's algae about 1 1/2 ft high all around the perimeter of the pool. And this is just a couple of weeks after the heavy-duty initial cleaning they supposedly did also... We would not recommend this company at all. Their pool cleaners are neither hard working nor honest. They spend 5-10 mins. cleaning your pool and expect to be paid for a full cleaning, regardless of the results. We have since then found another company for our weekly pool cleaning and chemicals.
Description of Work: Pool initial cleaning and weekly cleaning/chemical service.
Rating Category
Rating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$170
JANICE M.
05/2006
5.0
pool cleaners
+ -1 more
I'm continuing use them. I've referred them to friends who were paying twice as much.
Description of Work: Pool cleaning service.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
04/2004
3.0
pool cleaners
+ -1 more
LAST SPRING THEY WERE LAX AND HAD TO FIGHT THE ALGAE. I WAS VERY DISAPPOINTED. THEY STILL SERVICE MY POOL, BUT I AM WAITING TO SEE IF THE SAME THING HAPPENS THIS SPRING. THEY ARE PROMPT AND EFFICIENT. COST IS PER MONTH.
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Service Categories
Pool and Spa Service
FAQ
Pool Chlor is currently rated 4.2 overall out of 5.
Sunday: 8:30 AM - 4:30 PM
Monday: 8:30 AM - 4:30 PM
Tuesday: 8:30 AM - 4:30 PM
Wednesday: 8:30 AM - 4:30 PM
Thursday: 8:30 AM - 4:30 PM
Friday: 8:30 AM - 4:30 PM
Saturday: 8:30 AM - 4:30 PM
Pool Chlor accepts the following forms of payment: Check,MasterCard,Visa
Yes, Pool Chlor offers free project estimates.
No, Pool Chlor does not offer eco-friendly accreditations.
No, Pool Chlor does not offer a senior discount.
No, Pool Chlor does not offer emergency services.
Yes, Pool Chlor offers warranties.
Pool Chlor offers the following services: Pool treatment, repair & chemical maintenance.