Pool Chlor

Could not ask for more professionalism, friendliness.

I thought they did a good job. Really great communication and the price is fair.

We used Pool Chlor for nearly 20 years. For most of that time they were great. But the service has really slipped. We had an algae problem that would not go away. The weekly service guy did not seem to notice and when I asked him about it snapped: "it's not my job to brush your pool." (In fact, I was brushing every day at that point and the problem was not going away.) When I called the company, they sent folks out to look at it a couple of times, but the people they sent out seemed to have no idea that the problem was ongoing. When I called the "chemical supervisor" he seemed put out, defensive, and claimed that the chemicals were fine and that the problem was probably our filter. When I pointed out that his company had just cleaned the filter he seemed even more put out. Bear in mind I was not calling to complain, I just wanted to work out a plan of action. He was so unhelpful that I called a couple of other pool companies. It turns out that there was so much acid in the pool that it had to be drained and the algae acid-washed. To be fair I do not know if Pool Chlor was responsible for the acid levels, since the pool had been resurfaced a few months earlier and started up by the resurfacing company. But I was unimpressed by both the weekly service guy and the "chemical supervisor." We have switched to another company, and while there will be cost associated with draining and acid-washing the pool, I am more than happy to pay it and be done with a service that seems to be populated by sullen and unmotivated employees and managers.

We signed on with them this summer, had filter cleaned also . They were great. Had pool remodel/resurface so had to suspend service until water was back in pool , about 3 weeks . Pool is now up and running and called to resume our usual weekly Monday service for 8/15/2016 and they said no!! Had a receptionist call me . She said they are too busy . It is 100 degrees out . I guess they thought I wanted a pool service to be inconvenienced, not to help take care of it. They are still advertising for new customers on their website. No manager even attempted to call me . Don't use them because they just don't need any extra business!

We signed on with them this summer, had filter cleaned also . They were great. Had pool remodel/resurface so had to suspend service until water was back in pool , about 3 weeks . Pool is now up and running and called to resume our usual weekly Monday service for 8/15/2016 and they said no!! Had a receptionist call me . She said they are too busy . It is 100 degrees out . I guess they thought I wanted a pool service to be inconvenienced, not to help take care of it. They are still advertising for new customers on their website. No manager even attempted to call me . Don't use them because they just don't need any extra business!

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In general, their cleaning services were reasonable and they were punctual in their dealings. The only issues in this regard were that they left their report (the slip they leave after each cleaning) stuck on the outside of the sump basket and this frequently got wet or was otherwise unreadable. Since I did not complain about this to them, I am not going to lower their score for it. We had a problem with some leakage issues. They did come out to fix it but their supervisor was very condescending on the phone to me and eventually hung up on me. I called their office to complain and could not get a hold of their manager Jeremy at that time. They left the service half way and did not finish the work and Jeremy said he did not want to deal with us anymore without even asking what happened from my perspective or wanting to know that. While I applaud his loyalty to his employees, I do not believe this is a professional way to deal with customers or leave them with a leaking pump that they have to now find a new provider for. I cannot recommend this provider to anybody else for this reason.

Great Price for the weekly service- seemed to have difficulty keeping pool technicians as there was turnover during our time with Pool Chlor.

I used Pool Chlor for about 1 year. Service was average however, had to make several calls to remind them to make sure my pump basket lid was tight, as it was sometimes loose and my pump was sucking air. I also had to call when they left the filter in 'service mode' several times so my filter programming didn't work. I would also say there is no personal service and no contact. They use 2 different service guys, 1 for chemicals and 1 for cleaning on 2 different days - not sure why, but I rarely saw the technician and never got a call or letter or note to tell me how the pool was functioning, if they saw any issues, when they added salt, etc. Watch out, they also charged me a $60 upfront initial cleaning cost even though I already had a pool cleaning service when I hired them. When they had a price increase this year, I decided to look elsewhere and found a better option on Angie's List. I was also trying to understand their billing when I cancelled service, and asked for the accounting/billing person to call me several times and never got a response. They are an AVERAGE company with mediocre customer service, yet their price is not any lower than companies with outstanding service. There are better options.

Scott came out to clean my pool filter. He was very nice, informative and helpful. I ended up needing a new filter (inside) despite his efforts to salvage it! |I would definitely use them again.

These guys are GREAT!! The gentleman who comes to my house every week takes a real interest in the proper functioning of my pool.

They come out monthly. I pay them annually. Pool Chlor has provided this service for many years, 100% on time and on schedule with great results.

They are a great company. We have used them for 10+ pears. No one else was able to tell what was wrong with the sweep.

They perform weekly maintenance and meet expectations. Have really not demonstrated going over and above on customer service, but have only made one mistake, and that is leaving the pool computer in service mode, which prevented automatic cleaning functions.

Reliable and professional service

They are very faithful and when they service the pool they leave everything exactly the way it was. They leave a note on what they did. They make it really easy; I don’t see them and they don’t see me. I don’t know they’ve been here and I don’t have to worry about the chemicals. I was spending about five times as much on chemicals before I used them.

They come every Monday and put in the necessary chemicals to keep my pool sparkling! They have been incredibly consistent over the years and I have NEVER had a single issue. I highly recommend this company.

I'm really pleased with their service. They do a good job.

excellent!!! after many months (and $$) of trying to identify the cause of pool stains, jeremy discovered the source and corrected it. this was the first company that would do more that recommend a stain removal product and actually come out and look at it. would definitely use this company again! thank you jeremy!

I have used them for over 3 years. They come every Monday morning and add the necessary chemicals to the pool. I have never had any problems with them and my pool is always balanced. I couldn't buy the chemicals cheaper and they come out weekly!

Excellent this company shows up every Friday morning and checks the chemicals and makes any necessary adjustments. I have recommended them to friends that were having issues keeping the chemicals balanced. They have all reported that their experiences have been the same as mine. It is very rare to find a company that consistently performs at this level.

We did not have problems with this company while they were doing just the chemicals. When we signed up for weekly service, we realized the low quality of their work. The cleaner came out on a Monday to clean, spent about 5 minutes cleaning, then left. We were home playing with the kids in a room that looks directly out to the pool so we could see him. We were thinking he would be back to scoop and brush the walls, but no. He just cleaned out the filter baskets and left. We called the company to ask them when they were going to finish the cleaning for the week. They said he was there for 45 minutes! Not. But they agreed to come out again, again he did nothing. The pool was still green, the leaves that were there the week before were still in the same exact location. When we called the supervisor, the supervisor just told us their techs were "honest" ... and they weren't going to do anything to correct the poor quality of his work. We think the least the supervisor could do was make a trip out to our pool, then it would have been more than obvious how "honest" the pool guy was being about the time he spent out here working and what kind of "cleaning", or lack thereof, actually resulted. After 2 supposed "cleanings" in one week, the pool is not clean and there's algae about 1 1/2 ft high all around the perimeter of the pool. And this is just a couple of weeks after the heavy-duty initial cleaning they supposedly did also... We would not recommend this company at all. Their pool cleaners are neither hard working nor honest. They spend 5-10 mins. cleaning your pool and expect to be paid for a full cleaning, regardless of the results. We have since then found another company for our weekly pool cleaning and chemicals.

I'm continuing use them. I've referred them to friends who were paying twice as much.

LAST SPRING THEY WERE LAX AND HAD TO FIGHT THE ALGAE. I WAS VERY DISAPPOINTED. THEY STILL SERVICE MY POOL, BUT I AM WAITING TO SEE IF THE SAME THING HAPPENS THIS SPRING. THEY ARE PROMPT AND EFFICIENT. COST IS PER MONTH.