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HIS OVERHEAD DOOR SERVICE

Garage Doors

About us

WE REPAIR ALL MAKES AND MODELS OF RESIDENTIAL OVERHEAD DOORS AND OPENERS. NEW INSTALL OF GARAGE DOORS AND OPENERS. WE HAVE BEEN IN BUSINESS SINCE 1983. WE ARE FAMILY OPERATED. WE ARE A CHRISTIAN COMPANY. WE ARE ALSO FULLY INSURED. WE INSTALL MANY MODELS OF INSULATED AND NON-INSULATED STEEL SECTIONAL GARAGE DOORS. ALL MODELS ARE LIGHTWEIGHT TO OPERATE AND GUARANTEED FOR 1 YEAR TO LIFETIME. WE DON'T USE CONTRACT LABOR, OUR TECHNICIANS RE FULL TIME EMPLOYEES, UNIFORMED, NEAT, POLITE, TRAINED IN HOUSE AND HAVE HAD A CRIMINAL BACKGROUND CHECK. OUR TRUCKS ARE CLEARLY LABELED, CLEAN AND CELL PHONE DISPATCHED. OUR EXPERIENCED SERVICE STAFF USES ONLY THE HIGHEST QUALITY MATERIALS TO REPAIR YOUR DOOR OR OPENER AND IS AVAILABLE TO YOU 24 HOURS A DAY, 365 DAYS A YEAR. WE PROVIDE A FLAT RATE TRIP/LABOR CHARGE OF $110.00. IF THE REPAIR IS MORE THAN $110.00, WE GIVE A FREE ESTIMATE. WE ALSO OFFER AFTER HOURS SERVICE FOR AN ADDITIONAL CHARGE OF $60.00. CALL US TODAY AT 972-530-2668. AFTER HOURS NUMBER 972-743-6116.

Business highlights

42 years of trusted experience
Emergency Services Offered

Services we offer

garage door company, door openers, garland, tx.

Services we don't offer

Please ask for details.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.621 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
0%
3
0%
2
0%
1
10%


Rating CategoryRating out of 5
quality
4.6
value
4.4
professionalism
4.6
responsiveness
4.7
punctuality
4.7
Showing 1-21 of 21 reviews

Allan P.
07/2013
5.0
garage doors
  + -1 more
HIS Overhead Door came out on a Saturday morning and replaced the circuit board on a garage door that had been damaged by a lightning strike near our house. They were there on time and completed the repair in 30 minutes. The serviceman was very courteous, professional and efficient. I have used HIS Overhead Door service ever since I moved into my house almost 10 years ago. They have performed service at my home at least 3-4 times during this time. During this time, their service has always remained the same. They have always worked around and accomodated my work schedule. I highly recommend this company and I will continue to use them in the future.
Description of Work: Replaced circuit board on one of my garage door openers.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

R D & Marlene H.
06/2013
5.0
garage doors
  + -1 more
I always feel comfortable with these folks as they are prompt, polite, knowledgeable about their products, work quickly, and get the job done right. I feel blessed to have found them!
Description of Work: He installed a garage door for my home and 1 for my rent house. Will be calling them in the morning for another one of my rent properties.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Debbie P.
05/2013
5.0
garage doors
  + -1 more
We were very satisfied with their work & definitely recommend them. They were very conscientious business people.
Description of Work: They replaced our garage door & then come back to service it later.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Ron B.
05/2013
5.0
garage doors
  + -1 more
It turned out great. They were very friendly and professional about it.
Description of Work: They replaced the garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Theresa C.
05/2013
5.0
garage doors
  + -1 more
It went well. I called them and they came on the same day which was good.
Description of Work: They fixed the garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kim M.
05/2013
5.0
garage doors
  + -1 more
He was really nice. He was really good and honest.
Description of Work: He was able to fix a minor crack in the garage door; he told me the whole thing would eventually need to be replaced but not right now.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Wendell B.
05/2013
5.0
garage doors
  + -1 more
It was very good. They did everything I wanted and it was done for a reasonable fee. They were quick and he knew his stuff. I haven’t had to call him back.
Description of Work: They fixed the garage door.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

tamikia R.
05/2013
5.0
garage doors
  + -1 more
It was fine. Their turnaround time for both appointments was fast.
Description of Work: I’ve used them twice and they fixed my garage door.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

Jeff B.
05/2013
5.0
garage doors
  + -1 more
They were on time, prompt, and courteous. I just ended up doing the installation myself.
Description of Work: They gave me a quote. I wanted a price for the work.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Neil G.
05/2013
5.0
garage doors
  + -1 more
Its super quiet and works like a champ. We would use them again in the future.
Description of Work: They installed the new garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert G.
05/2013
5.0
garage doors
  + -1 more
It was great; I was very pleased.
Description of Work: They added an electric garage door opener to two industrial garage doors.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matthew R.
05/2013
5.0
garage doors
  + -1 more
unknown
Description of Work: They installed the garage door. It was new construction and I contracted them to do the garage door. I called them and got a quote; they were the best price. The gentleman did a great job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Richard J.
05/2013
5.0
garage doors
  + -1 more
They were terrific. They were responsive and they were fair. They communicated very well.
Description of Work: They fixed the garage door; they did some repairs.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William K.
02/2013
5.0
garage doors
  + -1 more
unknown
Description of Work: Reliable long term garage door repair at a fair price. Showed up when scheduled, repaired our antique Geni opener (which wouldn't close) quickly, also programmed two new remotes. $196
Rating CategoryRating out of 5
Yes, I recommend this pro

Johnny H.
02/2013
5.0
garage doors
  + -1 more
Everything went well. They were professional, truthful, and did good work.
Description of Work: They replaced the springs on my garage door.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

James L D.
06/2012
5.0
garage doors
  + -1 more
Good!
Description of Work: Replaced the springs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Dave E.
05/2012
5.0
garage doors
  + -1 more
For each visit, always arrived on time. Repairman always gave full explanation for what was wrong. Services were reasonably priced. In one instance, the trouble was the need for a battery replacement and I was charged $0.
Description of Work: Garage door would not go up. Broken spring. Garage door was making horrible noise.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Diane S.
01/2012
5.0
garage doors
  + -1 more
They are really good at helping people and not just charging because they can.
Description of Work: One of my garage doors was not opening. They came out to repair it. He knew, within 5 seconds of looking at it, what the problem was. He explained what the problem was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

pamela R.
05/2008
1.0
garage doors
  + -1 more
I like to use small businesses especially in Garland to support them and to also receive more personal service than the large franchises, but in this case, it was treated very impersonally. I would be embarrassed to charge someone over $100 to replace a battery for them and would have to expect that they wouldn't be a returning customer if I did that.
Description of Work: I have used this company two times prior to this time and was very satisfied with their response, services, and price. The first time they replaced a garage door opener at my father's home when the spring broke, the second time the same door wouldn't close and they fixed it and sold me another opener for the door. So, when the keypad at my house wouldn't work, I called and arranged for someone to come out and check it. He was a few hours later than he was expected and I wasn't home, but my son was. The person who came only replaced the battery in the keypad and charged $ 104.36 - because they have a flat $99 service call fee, then added the charge for the battery, plus tax. We had changed the battery, but the repair person said the size of the battery he put in was a little longer, so it works - not everytime, but most times. I'm dissatisfied because I wasn't cautioned that it could just be a battery when I called with the symptoms, then wasn't told about the $99 flat service call fee. I didn't know they had a flat fee as the previous two services were different and required much more "service" on their part. To just replace a battery for a returning customer for $ 104.36 was very disappointing. I wasn't home as the person came later than they promised. I didn't mind him coming later, but if his service call is worth $99 no matter what the service, he shouldn't have been late. Unfortunately, I'll have to call someone else, hopefully from your list if I need garage door services for my house or my Dad's in the future and I'll be careful to ask about flat service call charges.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0

$104.36

Response from HIS OVERHEAD DOOR SERVICE
We try to understand the issue on the customers door or opener from the phone call. I do not have any information and do not know the communication . We try to give the customer's good information. It is our responsibility that each customer understand what we are doing and how much it will cost. If we had understood it was just a battery we would have told her to replace it. The charge for a trip charge is our standard charge which on most jobs covers trip/labor and the cost of parts. the trip charge includes adjustment of door and opener as well as lubrication and safety check. We received no complaint to have an opportunity to resolve to issue at that time. I, as a customer, would not feel good about that cost just to replace a battery. We will review our service request and communicate much better. I regret this has happened.

MARTHA B.
04/2007
5.0
garage doors
  + -1 more
I called yesterday afternoon. Phone was answered by a person, so I did not have to leave a message and wait for a call back. I was told someone would be here this morning 8-9. Larry showed up just before 9, and had the job done in 5 minutes. I used him once before, when spring on my garage door broke, and it was just the same. He answers the phone, shows up when he says, and gets the job done quickly. I wouldn't call anyone else.
Description of Work: Reprogrammed garage door openers and outside keypad.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$89

BARBARA B.
07/2004
1.0
garage doors
  + -1 more
I CALLED HIM, HE ASSURED ME THIS WAS NORMAL, AND NOT TO BE ALARMED. MY REMOTE STOPPED WORKING. AFTER CALLING OTHER COMPANIES, THEY TOLD ME THAT THE WORK WAS HIGHLY SUSPECT AND UNNECESSARY. HE TIGHTENED THE SPRINGS SO THAT THEY WOULD BREAK. I FEEL HE HAS A LACK OF BUSINESS ETHICS, AND THEY MAY BE KNOWLEDGEABLE, BUT THEY ARE NOT ETHICAL.
Description of Work: THE OWNER CAME AND MADE AN ADJUSTMENT ON MY GARAGE DOOR AND IT STARTED TO MAKE AN UNUSUAL NOISE.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$209

Response from HIS OVERHEAD DOOR SERVICE
I would question the second tech. Springs break from normal use, you can not make a spring. We hold ourselves to a high level of honest and we stand behind all of work. I regret this report and will follow up with all our techs to assure we communicate much better.

    Contact information

    1111 Belt Line Rd Ste 108H, Garland, TX 75040

    http://www.hisdoors.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Garage Doors

    FAQ

    HIS OVERHEAD DOOR SERVICE is currently rated 4.6 overall out of 5.

    Monday: 8:00 AM - 4:00 PM

    Tuesday: 8:00 AM - 4:00 PM

    Wednesday: 8:00 AM - 4:00 PM

    Thursday: 8:00 AM - 4:00 PM

    Friday: 8:00 AM - 4:00 PM

    Saturday: 8:00 AM - 12:00 PM

    HIS OVERHEAD DOOR SERVICE accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, HIS OVERHEAD DOOR SERVICE offers free project estimates.
    No, HIS OVERHEAD DOOR SERVICE does not offer eco-friendly accreditations.
    No, HIS OVERHEAD DOOR SERVICE does not offer a senior discount.
    Yes, HIS OVERHEAD DOOR SERVICE offers emergency services.
    No, HIS OVERHEAD DOOR SERVICE does not offer warranties.
    HIS OVERHEAD DOOR SERVICE offers the following services: garage door company, door openers, garland, tx.
    Please ask for details.

    Contact information

    1111 Belt Line Rd Ste 108H, Garland, TX 75040

    http://www.hisdoors.com

    Service hours

    Monday:
    8:00 AM - 4:00 PM
    Tuesday:
    8:00 AM - 4:00 PM
    Wednesday:
    8:00 AM - 4:00 PM
    Thursday:
    8:00 AM - 4:00 PM
    Friday:
    8:00 AM - 4:00 PM
    Saturday:
    8:00 AM - 12:00 PM