Heritage Stonecraft LLC

Contractor was not interested in coming out to give a quote. Wanted to complete the quote on line. As we had specific questions as how the granite would be installed in a window, we really needed a visit. REsult - no confidence in this contractor.

Everything worked out once it was scheduled. However, they seemed to have a long wait on getting that part done. It just worked out I wasn't in a hurry to get it done quickly.

Great experience! Terry, the owner, came out and gave DETAILED estimate. Very reasonable. The next step was just stopping by their showroom (beautiful) and picking out the stone. They have a limited selection of granite on site, but we found exactly what we were looking for. They offer to go with you to select other granite if necessary. Great selection of how you want the granite trimmed with no upcharges. They told me it would be scheduled to be installed in three weeks, and it was. Terry pointed out things that we might encounter which was very helpful, such as possible tearing of wallpaper, light paint touch-up might be necessary. One of the most helpful hints was in picking out replacement faucets. Because of the granite backsplash, the angled drain stoppers would not have worked because there would not have been enough room between the faucet and the backsplash. Knowing this in advance, I was able to find faucets with the push down/push up drain, and they look and function beautifully. The two installers, Jeremy and Tomas, were exceptionally detail oriented; they put down cover to protect our carpet; had a large shop vac to clean up all debris. They were in and out in about four hours for everything, including demo! We used a plumber that deals a lot with Heritage to come in the next day and install the piping and faucets - that, too, was a great experience. Our bathrooms look updated and beautiful!

Pleased with the final results! Although one countertop was too big, Heritage pulled it and replaced it with another the next day. They arranged for a licensed plumber to install fixtures and connect the sinks.

They were punctual and very professional. They laid down tarps to protect our floor and began the work immediately. The cleaned the former adhesive from the sink and put new adhesive on. They installed the sink and then installed supports to the cabinets to make sure the sink would not fall out again.

It did not go well. They left some flaws in the granite that really should have been cut around. The first things that you see when you look at the countertop are 2 black marks that look like the letter f and the number 1.

We couldn't ask for a better project. We went to Heritage's store in Garland, where Christine helped us select a slab, and gave us a rough estimate based on our measurements. We were able to have Terry come to our house three days later to do the laser templates for the project, and answer any other questions we had. We could have had the counters in three days, but picked an install date about a week later that worked better for us. The two gentleman who did the install (I wish I wrote down their names!) were very professional; they arrived on time, covered the floors of the kitchen and dining room, and were happy to answer any questions we had while they did the installation (and also very friendly with our curious dogs!) They cleaned everything up, gave us a checklist to inspect the work, and were done with the kitchen in around 4 hours. Later that day, the plumbing subcontractor called to confirm arriving the next morning to reconnect the plumbing (the adhesive for the sink needs to cure a day before reconnecting.) We love the new counters, and couldn't be more pleased with the experience.

They had a lot of good Angie's List reviews. The process was pretty simple,, we went to their showroom, we looked through their selection. Somebody helped us, and we looked at a remnant section and we were able to find a good, affordable piece of quartz and they came in and installed it within a week. They had a plumber come out and mount the sink and fixtures so we didn't have to look for a plumber separately.

Heritage Stonecraft has a very professional organization and they knew what they were doing. On the first visit Terry, the owner, came to my home and gave me a high level estimate. He is not pushy and is very professional. Next I drove to Garland to pick out the granite and the way that the edging would be shaped. I found granite that I loved and they asked for a $1000 deposit to hold it. At the next visit Terry used a laser to get the exact measurements of my counters. At that time I left them a check for half of the work. Heritage created a computer model including a digital picture of the pattern in my granite. They asked me to come back out to Garland to view the model and approve it. They took me to a conference room with a very large monitor. The installation was great. The men were very professional and the granite was perfect. The carefully removed my sink and cooktop and told countertops. The installation went very well. The next day the installation company came back out to install my sink and the new cooktop. I was not happy with this part of the installation. The service tech was concerned because the oven would not go back in. I asked him to raise the metal wiring which fixed that problem. Next the oven did not reach the countertops. Together we discovered that he forgot to reinstall the shims. He also used a hammer to remove an exposed piece of metal above my dishwasher and told me that it was OK because I would use the door to open the dishwasher. Obviously this was unacceptable and I had to call Heritage to speak with him on the phone. At the end it was all installed correctly. Heritage contracted with the installation company and I can't really blame them for the bad service from this company. I would use Heritage again. Their prices are great and they did a fantastic job.

It went fine and there were no problems. They were very good. They ran into a few problems such as when they took things off the walls there was leaking on the back of the walls so they had to repair that. They had to rewire the oven because my old oven was over 30 years old. Everything went in perfectly and they cut my granite to fit perfectly. There were no problems there and no problems on the tile. They did a beautiful job on re-staining all my cabinets. They did a fantastic job. They cleaned up after each time and everything worked out perfectly and I had no complaints with them. I liked them.

It went fine. There's no problem. They were very good, very good in fact. The few problems that they ran into were like when they took the old stuff off against the wall. There was leaking at the back of the wall so they had to repair that. They have to rewire half of the oven because my oven was thirty something years old. That was my problem but they fixed my problem. Everything went in just perfectly, I mean they cut my granite so it fit perfectly--no problems there, no problems on the tile. They did a beautiful job in restating all my cabinets. I think they did a fantastic job.

Remodeling our kitchen scared us so much it took a year of hand wringing before we made our decision. Based on reviews I read here, we went with Heritage. I have to say I think this was the least stressful, most enjoyable large project I've ever experienced. Everyone that we interacted with was awesome. They tore out the old counter top and tile quickly and professionally, and installed the new granite the same day. The tile work started the next day and took 2 days because it was way more than just a backsplash. We tiled the whole connecting bar with two columns. They had to cut every tile. They didn't just slap it up and there and make it work. They carefully aligned the tiles and cut as needed to make it perfect. The whole thing is beautiful. Not a single issue. Not one. I can't believe it. That might be because they schedule and handle every aspect. I wasn't dealing with a lot of different people or different companies. And there were a lot of little details on this project and they got everything right. The little mural behind the stove was even numbered incorrectly by the artist - and they caught the error. The didn't just blindly put them on the wall. That would have been bad. Thanks Heritage Stonecraft!!!

It went very well. Now it looks good, I want it done before thanksgiving and they did that. The guy who came out and talked to us was Terry, the owner, and he was very, very professional. We got a lot of help with our questions.

It went very smoothly. When there was a plumbing installation problem, it was immediately fixed. Great family owned company.

They did a great job and were very timely. They were very professional and cleaned up after themselves. They had a great selection

The whole process was so easy and no stress. Chris helped us decide on the slab of granite at their place. Terry came out and measured everything. It was fascinating to watch him do the measurements with a laser device. Most of the cuts on the countertops were done at their shop - only the cut for the stovetop was done on site so that all the precision cuts were done by machine. The installers were just great making sure all counters were level. Never realized how unlevel the old laminate counters were until they were removed and they showed us that. The Ed the tile guy and the young man that installed the tile backsplash were so nice and reviewed all the tile placement at each step to make sure we approved. Everyone was very professional and on time. Would definitely recommend them to anyone wanting quality work. Really worth it.

Very professional, prompt, friendly, competitive rates, honest, good customer service

It went great! Restored my faith in being able to find expert craftsmen to do remodeling work at the house. Every appointment was right on time (or a few minutes early), all the estimate details were carefully explained and questions answered by Terry, David or Jennifer who really care about doing an excellent job and satisfying customer expectations. Measuring and templating were done using laser measurement equipment and were extremely accurate. Fabrication was outstanding with careful positioning to capitalize on the patterns in the slabs and to minimize seam obviousness. Installation was on time, carefully done, with wonderful results by a friendly, careful crew with lots of experience. All crews respected our house, keeping the floors protected, doing any cutting outside and cleaning up quite well--even to our standard. The appliance installers worked very hard to do a cleanly executed, professional job of getting the new downdraft ventilator installed, and the tile crew was precise, diligent and careful. All cleaned up after each day or phase of the job. All crews called the evening before the appointed work day to confirm and advise exact time of arrival the next day and then showed up as stated. Some of the staff can seem a bit brusque at first, but are only trying to be efficient and are always willing to take the time needed to answer any questions. Do not be put off by this as these people are craftsmen who really care and do outstanding work. We are very happy with our kitchen and recommend Heritage Stonecraft highly!

They are reliable and have good quality work.

Very punctual and professional. Prices are very fair and easy to understand. Work quality was great, the granite is beautiful. Sometimes they seem a little brusque, so don't be put off by that.

I used HERITAGE STONECRAFT LLC

Overall and easy process! Beautiful marble countertop at a great price! David was our salesperson and he did a great job helping us pick out colors, stone and deciding what we want. Also the lady that answers the phone (don't know her name) but she is wonderful! She knows everything and answered all my questions! I wasn't home for the install but my husband said it went very fast and just popped right in and the guy who came out was very nice. Also he made sure they area was clean before he left. I'm attaching pictures.

Reasonably priced, always punctual and did a great job. This was one of those nuisance jobs and I appreciate the attention that they gave it.

From the estimate to the finished product everything was flawless. We could not have been happier with the services we received. The contractors and installers were punctual, polite, professional and I have never had work done that the aftermath was so clean. I went to wipe down the insides of the drawers and shelves under the counter tops and it was already done. I will definitely be hiring them again when we move for any work that we may need.

It was a really great experience, with no problems.