GWS Plumbing Services

GWS was contracted by my warranty service provider to repair a water line break. Originall set appointment for 10-11 AM and never showed. Finally contacted me after the warranty service contacted them again and they promised to be out the next at 1PM sharp. Never heard from them even after numerous attempts to contact. DO NOT use this company and if your warranty service attempts to use them DO NOT let them. Other reviews on other sites reflect the same experience as mine.

The plumber was thorough and professional. He quickly identified the problem with the old disposal and replaced it. He was friendly and professional.

Unprofessional, liar, thief. The GWS employee was supposed to be at my house at 10:00am on friday. He showed up on thursday because the office made a mistake #1. Because I was at work, he left and came back on friday, 1.5 hours after my appointment time. When I opened the door, he simply muttered "plumber" under his breath, did not introduce himself, was not wearing anything or driving a vehicle that identified him as a GWS employee. When I showed him to the toilet and told him that the shut off valve on the water supply line was not shutting off, he told me that wasn't the problem, that it was the flapper in the toilet. Totally false because I tried to shut the water off behind the toilet and disconnect the supply line and water continued to stream out. I told him I didn't care about the flapper because I was replacing the toilet anyway, but I cannot shut the water off to the toilet due to the faulty water shut off valve on the supply line. I told him I already verified that this is covered by my home warranty, so he stepped outside to verify himself that this repair would be covered by my home warranty, then came back inside and told me it wasn't covered. So I had to pay him his $75 service call fee for nothing. However, when I called my home warranty, they informed me that he had told them it was a flapper issue, which is not covered. So he lied to me about what the problem was (thankfully I knew better), then lied to my home warranty company, telling them it was something else that isn't covered, so that he could get paid and not do any work at all, even though my issue was covered under my warranty and he should have fixed it. Try Jennings Plumbing instead: they fixed my problem, plus a couple of others and it was a totally different experience: friendly, professional, great work.

charlie was the best!!! I would recommend him to anyone. he fixed the toilet and the busted pipe. and he went ahead and fixed the pipe under my faucet even though it wasn't on the claim. the drip behind the bathroom sink was not happening when he was there but he said he'd check while he was under the house to see if he saw any dripping. charlie was friendly, polite, efficient, on-time, all of the good stuff. and i know that the $120.00 that i was charged for fixing the busted water pipe was well under what other providers would have charged. if i could rate an A+ i would!!!