Flooring Concepts

This 1 star is due to the lack of work integrity, honesty and accountability. Words that for sure not understood by this company or its’ owner, let alone putting to practice. In Aug. 2019 I was out of town, and I was informed by my daughter of a water leak coming down my master bedroom’s walk-in closet. I trusted Ibrahim Samneh with a key to my house to fix the problem. He decided that the dryer vent pipe needs replacement after opening the ceiling. He then informed me by text as you can see below, that a new pipe was installed and patched the ceiling. Upon my return I went to his shop Floor concepts and paid him his requested fees of $1350 (too much money for such a job!) Less than 9 months later, in May 2020 I had a company by the name Chimney Sweep come in to clean up chimney and luckily, I asked them to also clean the dryer vent. Michael once opened the vent cover located on the house side (outside), he was shocked, and said “I see a flexi not a pipe, this is a fire hazard and violation of city code, you must call fire department or the company to replace the flexi with a pipe. You can NOT install flexi in closed walls”. I called Ibrahim to ask about this job, he fought, argued, yelled etc. I said, you texted me that you installed a new pipe, this flexi should not be in closed wall, it could have burned down the house. Long story short, he took no responsibility, no apology whatsoever. What hurt me the most is the fact that he was willing to risk my children’s life for a job that he thought will never be discovered, nor will get caught. It is not the mistake that matters, what matters is the willingness to correct the mistakes and to own to your fault especially when you know you have wronged your client and betrayed their trust. I am not sure such company/ owner will care about their online reviews or image, and I don’t have the time to go file a lawsuit, but I think you need to think twice before you hire floor concept and let them inside your home. The pictures are showing: - His text to me explicitly stating he installed a pipe. (see image of his text). - And the other picture showing the flexi running inside the wall/ ceiling of my walk-in closet, upon fixing it for the second time in May 2020 Thank you for reading Atoun

Most of the installation went pretty well, however there was an incident in the powder room where the installed tile all slid to one side. This was after the initial setting and prior to grouting. The installer accused us of walking on it, which we did not! The tile was redone in that room and was fine afterwards so I don't know why it slid the first time. The grouting could have been better as there were areas that became very powdery and had to be redone, which they did redo. There are still small holes in the grout and I anticipate it will have to be redone. I do get compliments on the color and the man that sold us the tile was very helpful in that regard. He also designed the placement of tile and granite in the foyer which is quite striking. The people that installed the tile were contract laborers and not employees so don't know if that had anything to do with the problems we encountered. To sum up, it was good but could have been better as far as the grout went.

They will use contractors to do the installation. Seemed to do good overall work. Work is done in a timly and neat fashion. We are happy with the quality and price.

They get all A's.

It went rather well. The owner, Abraham, provided great customer service, but he does use contractors to lay the tile.