DFW Screens

I asked for a quote on 8 solar screens and was given a ballpark estimate. After sending measurements and photos of the final 4 windows I ended up deciding upon, I asked for a re-quote in writing which their rep 'Seasons' said she would send but never did. Four days later (the day before they were scheduled to come out) I asked if I was going to get a quote or if my job was too small and I should move along. She replied with the most unprofessional and non-customer service response I have ever received. All I wanted was for her to do her basic job, it didn't seem too much to ask? In her reply, she wrote "I have too many clients to do the back and forth for weeks at a time. I actually think that you should probably use another screen company, as we can't seem to meet your needs." All I did was ask her to send the final quote she said she was going to do. If these people can't be trusted to do the smallest, simplest, most basic things, how can they be trusted to do the big things? The owner's name appears to be Blake but trying to find his contact information proved to be mission impossible. Their website looks to be created in the early 2000's and it has no examples of any work they've done nor any samples of the screens they offer. Asking for samples seemed to be very challenging to Seasons, as she claimed putting some samples in the mail was going 'above and beyond' service. What a joke!! Save yourself the time and hassle, AVOID them at all costs.

I contacted DFW Screens on three separate occasions trying to get a quote. It is clearly a working number because it rang and rang before going to voicemail each time. Why the line could not be answered during business hours is beyond me. The first two times I called (7/1 and 7/5) I left a voicemail explaining the services I needed, provided my information and requested a callback with a quote. The third call (7/12) also went unanswered but I finally gave up. What is the point of running a business if you can't bother to respond to your potential customers?

Good job would highly recommend afain

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After my negative review, DFW Screens contacted us to explain they had been experiencing issues with voicemail. They came to our home a within few days later and repaired our screen. This was done at no charge. In the end, they made it right.

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I would do business with Blake again. He was professional and provided a quality product. He cares about doing a good job and about customer service in general. I think his price was reasonable too. The process: I spoke with Blake about an estimate to replace some screens. We agreed on a time to meet a few days later. When he came out to the house, he explained how he works and showed me the higher-quality materials he uses. We also discussed price. I decided to have him replace all of our screens, including the frames. We agreed on an installation date (about a week after). However, he ended up having time to install the screens just two workdays after I agreed to the work, so that was nice. On install day, Blake showed up when promised and did an excellent job on the screens (in blistering heat). The screens look great and seem like they'll last a long time.

Our parents had another company attempt to replace the screening material on these (6) screens twice before contacting DFW screens and the screening material was not tight or even on either attempt. They subsequently contacted DFW Screens and Blake came out promptly, picked up the (6) screens, rescreened all frames, and delivered them back in a timely manner with all (6) finished screens looking as good or better than when they were new! Based on this experience, our parents were completely satisfied with Blake's work and would highly recommend him especially if you have a screening job that requires a very skilled person doing the work to obtain a superb and quality rescreening product!

I had other companies come out prior to hiring Blake and neither of them could figure out how to install screens on my older home's windows, which was built in the 1950s. He immediately knew what was needed to accomplish this task. My experience with Blake of D/FW Screens completely exceeded my expectations. Not only was he was highly responsive, professional, and courteous but he is truly an expert in the area of screens. It was not an easy job, but he and his crew worked quickly and tirelessly to provide very high quality solutions. He had innovative and cost-effective ideas to tackle every obstacle that came up on the job, due to the age of my home. They went above and beyond to ensure that I was satisfied with their work and now I am enjoying the fresh air and breeze that the screens provide! I would highly recommend him and will definitely rehire him if other screening needs arise. You can't go wrong with him or his work.