Blazerwolf Construction Services

The project lasted three months, went $10,000 over budget, and took 30 days longer than scheduled. First of all I would like to say that I would not recommend Blazerwolf for any interior home improvement projects, especially flooring and plumbing projects. The exterior and attic portions of my project went very well and I am happy with the results. Unfortunately, I have had several problems with the interior work and all have been related to poor workmanship of the installer. The plumbing work was very novice. The plumber used by Blazerwolf ended up going out of business very soon after my project so I was not able to have him fix installation problems. I have had small issues like new drains leaking all the way up to large issues like a major leak in my roof where the plumber did not properly seal the new air intake needed for the new tankless hot water heater. My most costly problems, though, are with the new floors. Blazerwolf installed new bamboo flooring in 80% of the living area of the house. They also installed new floor tile in two bath rooms, so I had about 90% of my entire house re-floored at a cost of $11,000 for the bamboo portion and $3,000 for the bathrooms (labor and materials). To my total dismay, only 11 months after the flooring installation, all the bamboo flooring is now ruined and the bathroom tile needs to be re-grouted. A professional flooring expert was hired to review the cause of the ruined floor and determined Blazerwolf improperly installed the moisture barrier that goes between the foundation and the bamboo. It was also determined that the bathroom floors were not properly prepped and sealed before installing the tile, causing the grout to discolor. I contacted Blazerwolf to have them fix this issue but they have decided to wash their hands of it. Blazerwolf says it is no longer their problem because their one year labor warranty has expired. I tried to explain to them that this problem started at the point of the installation and was discovered after 11 months, within their warranty period. They have since stopped all communication with me. Their last correspondence was an e-mail with an imbedded attached virus. It was very immature to add insult to injury. It appears Blazerwolf is not going to honor their warranty and fix their installation error. I will obviously not be using this company for any future projects and I would encourage the same for anyone looking to have interior work performed. They do good work for exterior projects but if you have a problem do not expect them to honor their warranty. 2/25/11: Typical General Contractor response from Blazerwolf who is claiming it?s not their problem because they do not ?employ? the sub-contractors. You can also note the tone of the response from Blazerwolf, who uses personal attacks and rhetoric to try to distract from the main points. After this complaint reached Blazerwolf I was contacted by e-mail from them, not to try and find a workable solution, but to continue the rhetoric and personal attack outside of this forum. The main points that Blazerwolf has tried to deflect from are 1) The flooring did look really good right after it was installed so there was praise given. Unfortunately the root of the problem occurred where it could not be visually discovered, under the bamboo flooring at the moisture barrier. 2) A professional flooring inspector was hired and reviewed the problem. The professional (not me) said the moisture barrier was improperly installed, leading to the failure of the bamboo flooring. Lastly I would like to mention that Blazerwolf stated I have refused to negotiate with them. I have yet to be contacted by Blazerwolf to negotiate any cost to repair my floor. In fact, in my last e-mail to them (sent before I decided to post this issue on Angie?s List) I stated ?I am sure we can work something out that is cost effective to everyone. Looking forward to hearing from (flooring installer).? At this point it appears Blazerwolf is not going to assist with fixing their flooring installation mistake so I will need to hire a real flooring professional. I'll be using Angie's List this time to locate a reputable company.