A-US Air Conditioning Of Texas

I paid $2700 for repairs and no one at the company will send me invoice for work done. I stupidly trusted this company and paid before work was done. When I ask for an invoice, I get the run around. Kenny hs even hung up the phone on me.

We had a service technician by the name Jeff W. come out and check our duct work. He found two lines with holes in them. He promptly reported it to our home warranty service and got approval to repair it. He came back out and repaired the duct work. He is friendly, professional and explains the repair process in detail. He is an asset to the company. I would recommend them.

We were required to use this company per American Home Shield. It took 5 days for someone to come out. We were told our entire furnace needed to be replaced and someone else would come out later. Temperatures were in the 20's. It was 4 more days before someone came. Luckily we got a real good technician & everything went smoothly. But....because AHS did not pay for some of the permits & parts, this company charged an additional $1525.00. The city said a permit was never requested (a $60 fee). This company charged us $275.00 for a permit never pulled. Also, some of the parts cost was way overcharged. You can NEVER get anyone on the phone. Messages are not returned. Our furnace has still not been inspected (20 days later.

This is becoming absolutely unbearable and unacceptable. Stay tuned because this comment will be submitted to The Better Business Bureau as a complaint. The first issue started off when my wife and I first moved into our new rented house in Keller. Our A/C unit began show the system was set to a certain temperature but would not cool to that temperature. Instead, the system would blow warm air when it was set to cool. We contacted our landlord and had them send out a guy from A-US Air Conditioning of Texas. Setting up the appointment was the worst part. After several days of trying to get ahold of them and leaving constant voicemails, my landlord was able to get through to them. They would not send a technician out during our available hours and because of that my wife had to take a day of vacation just so the A/C technician could come out. Once I got home I quickly noticed the A/C tech did not do his job the correct way. The system was blowing warm air when it was set to cool. I asked my wife what the tech said and she informed me that the tech stated, "Oh, this is just a configuring issue with your thermostat. all you need to do is reconfigure it. I checked everything else and it's all good. Have a good day." She even asked the tech if he could reconfigure it because we did not know how. He replied, "If you don't have the manual then you need to contact the manufacturer, I don't do this kind of stuff." Being discussed with the issues I called my father who is a certified A/C technician with many years of experience. He was able to walk me through the process OVER THE PHONE without looking at it. And trust me, this guy can hardly operate an iPhone much less a smart thermostat. The second and FINAL issue came about 5 months later when our entire unit stopped blowing. After notifying my landlord he contacted the same company and they did not contact us back for 4 days. Finally after leaving 8 voicemails I received a call saying they're sending out a tech. About 4 hours later I called and left 2 more voicemails and didn't hear from them until the following day. This time, my landlord received the text saying a technician was on his way. 3 hours later I lost all hope and began getting upset. I then called 18 times until someone answered and they said the tech was stuck in traffic in Irving and he's on his way but won't make it during my availability which was before 1:00pm. He then told me, "we can only hope to get someone out there during your availability." I couldn't believe what I was hearing. I argued back and forth for over 30 minutes on the phone before I gave up and told him I no longer need there services and I will be writing reviews everywhere I can along with reporting them to the BBB. I hope this helps guys. Sorry for the long explanation.

How did it go? Well, it didn't go...at all. As I read these reviews, I can't help but think, hey, at least they showed up for your appointments. I mean, I set an appointment on Thursday for Monday between 1-3. I get a call about 1:20 pm saying the technician had truck problems and he'll be here between 3-4. Not a problem at all, I tell them. Around 4:25, I call and leave a message saying I haven't heard from the technician and wonder what time he'll be here. About 5:25 pm, I get a call back saying the technician is in my area and I'm next. Well, it's 7:28 pm right now (2 hours later) and no one has showed up or called. This company is clearly completely incompetent or they lie. My personal opinion is that they treat American Home Shield customers worse.

Amazing Service! They came out quickly and got our AC back on. It was a Freon leak they could not find 03/27/2018, we paid to replace the freon at that time. They came back today found the leak this time and did not charge us for freon again. They completely stood with their word, in this day I am elated when I find a business with integrity and trustworthiness! I highly recommend A-US Air Conditioning

Contacted American Home Shield dispatcher and was told that someone from US Air would call me to set up appointment (it did not seem to matter that we were completely without A/C). Two days later I received a call stating that it would be another two days before a technician was available, and that the tech would call me to inform me when he would be there the next day (between 1:00 pm and 7:00 pm). When the technician arrived mid-afternoon, he was to busy talking on his cell phone to listen to me, but proceeded to make the repair (in less than ten minutes), collected the deductible, and abruptly departed. Six days from time the problem was reported until repair was completed was totally unacceptable.

Every time one of their workers came out, something else was broke. First time guy came out and charged $195 for 3 lbs of Freon. He never checked the unit in house. Second guy, checked inside and said blower needed replacing but he would clean it and it didn't help and made matters worst plus he left off parts. Plus he never checked outside. Third guy, came without blower or ladder to check attic because last guy stop airflow to upstairs also, said blower needed replacing and he would go get it and install, company told him to go do other jobs and they would send someone out next day(Friday) to install blower and check vents in attic. Fifth guy did not have blower or ladder and was just told to check why ac not working. He used my banister and door to jump in attic (clothes and body drenched in sweat because it was so hot). He said dampers and blower needed. The dampers got approved by American home shield(AHS) and they were to install Saturday. He stated its too hot here, this is not safe. Heat index was 105-109 degrees. Saturday came and they sent no one and said I'm scheduled for Monday. AHS called and said send after hours person. Never came. Monday no one ever came. Kenny(Installation @ company) called on Tuesday to say they will be out Wednesday and no chance of anyone coming on Tuesday. Kenny stated he had no record of anything or anyone coming before. I said why are you calling then, the blower was approved last Thursday and dampers Friday, I have proof of conversation with your coworkers, he became quiet and then said do you want us to come tomorrow. I said yes come fix what you all have broken. Today 2 guys come out with only dampers and ladder. NO BLOWER. Sixth/seventh guy call to ask about blower, they tell them they are sending someone with the blower to get installed. Guys install the dampers, no one showed up with blower. Air not working. Company not answering or returning call to neither myself or AHS. Several of the people that came out said I'm getting messed over and the company want a new system from them to be purchased and installed after getting money for all these visits and installations from AHS. More to come............

Went very badly and after days still not resolved. Showed up three different times and still not resolved. Replaced the fan, didn't have the right part. Returned, fan didn't resolve the problem and tried a new fan blade which did not fit. Decided they needed to replace the entire compressor which our home warranty would cover but they wanted to level the concrete pad $400 extra and put and insulation wrap to go around the tubing for another $75.00. The next set of technicians brought the compressor and said the leveling and wrap were not needed and prior technicians get paid for 'add-ons'. Worked to install new compressor for hours to decide the new compressor was also faulty and had to leave and promised to be back in the morning. Next day I take off work and sit in an unconditioned home in Texas 95 degree heat waiting. Two calls, still no show. The find out the dispatcher had gotten mad at the technician for promising to come back and told him he could not come back because she scheduled other appointments. Finally told MAYBE they would be here tomorrow.

They did a good job. Quality was very good.