Response from 1-800-GOT-JUNK Dallas Central
Thank you very much for your comments and, again, for the opportunity to serve you. This job was performed three months ago on 24 Mar 2011. I checked the invoice for the job and spoke to Adrian, the professional truck team member, who performed the work for you that day. You scheduled this job the previous evening at 5:19 PM and our crew arrived on site ready to go at 9 AM the next morning. Upon arrival, my crew was met by Mr Douglas who showed our team the material that needed to be removed. Adrian surveyed the items and provided an estimated cost range. The estimate was accepted by Mr Douglas and he authorized the job to be completed. This was a fairly large job compared to our average residential work. Adrian stated you had almost two full trucks of furniture and renovation debris to include about 1000 pounds of broken tile. The crew spent almost an entire shift, 7 1/2 hours completing the work and they were given a check by Mr Douglas for $1108.48 (included $84.48 sales tax). This is the same price another customer would have been charged with the same amount of debris. Neither the crew or I were aware there was an issue with the price until seeing your comments posted here. Based on the amount of material you had and the time constraint, I think you were charged a fair price. To explain our job process, a customer schedules a job online or by talking to our sales center. The sales center representative never gives an estimate over the phone as the rep cannot see how much junk there is to remove. Pricing discussed by the sales rep is to explain our price structure and representative examples based on how much space is used. Our prices are fixed and based solely on the amount of volume/space junk takes up on the truck. For example, we have rates for 1/4, 1/2, 2/3, 3/4, and a full truck load (about 14 cubic yards). This price includes everything--all labor for removing, loading, sorting, clean up, and proper disposal. The service includes a free estimate after one of our professional teams arrives on site withing two hours of the scheduled time. and surveys first hand the items to be removed. The crew calculates the amount of space and then provides an estimated price range for the job. At that point, the customer can accept or reject the offer. If accepted, we complete the work and charge the customer for the actual volume used on the truck. If more space is required than what the crew estimated, the customer is charged at the top price of the estimate range and no more. (In other words, we never charge a customer for an error or under estimate.) I'm sorry the sales rep may not have been clear about this process. They are well trained and normally do a good job to stress that they cannot give an estimate and that the crew that arrives on site will provide a no-obligation estimate. In closing, it was our pleasure to assist you. We value you as a customer and should you again need our service in the future, we hope you will reconsider and allow us another opportunity to serve you. Perry Lamy Owner 1-800-GOT-JUNK? Dallas