Truly Nolen Pest & Termite Control

It was fine. They were nice and no complaints with them.

Went well & very nice employees.

Excellent service. Friendly, knowledgeable, efficient and respectful.

They are always very responsive and helped us out of a bad situation in which our apartment was not helping us exterminate.

I have had a contract with Truly Nolan for about four years and have always been very pleased with their service and professionalism.

Truly Nolen was very professional, they explained the work to be done, arrived at the appointed time and charged a fair price.

Lied about services and did not show up. Simple as that. Money was paid by us up front.

They were on time, efficient, and provided professional service.

Very pleased with these folks. Had termite protection performed and they handle our routine pest control.

Good I would recommend them they have an annual treatment plan that they follow up on quarterly. Good value for the service performed.

Been using them for years. Preventive maintenance

Great job by Truly Nolan. Professional outfit with great people. Thank u!

Always prompt and friendly

Excellent Service

Always great service

Great - professional

All work completed to satifaction

I have been using them for years.

Consistent

Always excellent

I am disappointed with this company. I thought that going with a company that was a national chain and appears to have quality equipment, it would be a better experience than local companies. I was wrong. Next time I will give the business to the local company because they value their reputation a lot more than a big chain. Along with the other negative reviewer, I feel that Truly Nolan does not want to be in the termite control business. Poor communication and failed promises about reducing the price due to the poor communications, I was a fool not to fire this company and go with a local company that would have done the job for half the price (and a lot of the realtors on Galveston appear to use). The best thing I can do at this point is suffer through the contract for pest control and switch at the end of the year and to make sure that the review on Angie's list helps others decide not to use this company.

Below is an extraction from a letter sent to corporate. We are sending this email in regards to the services Truly Nolen is under contract with us to perform. In March 2011, during remodeling we discovered termite damage in rooms on the east side of our home. We looked around and saw Truly Nolen had a good score on Angie?s List so we made an appointment for an inspection which later lead the treatment. The inspector drew up a treatment plan and when the tech came to do the job, he refused to drill and foam the peers under the house which was called out on the plan and only did the perimeter peers. After leaving, I called the inspector and he in turn had the tech come back out and finish the job. In February 2012, we decided to replace all the carpet with laminate flooring throughout the house so we contracted a flooring company to do the job. When they got into the east side rooms, they found active termites in the same rooms that was treated during the initial visit. We called Truly Nolen to come out and address the problem. The tech trenched and treated the peers on the east side as well as some under the house. He also brought some equipment in the house and sprayed the affected area and while doing so, sprayed chemical all over what new flooring had been laid. The flooring contractor had to clean this up before continuing to keep it from getting into the joints and causing water damage to the joints. The damage the returning termites caused cost us $900 in repairs to the sub floor before the flooring contractor could finish. Sometime around January 2014, I was trimming the hedges on the east side (in front of the rooms that had all the damage) and noticed tunnels going up the same peers that had been the problem before. Not knowing when I could get someone out, I sprayed the area with Bengal. When the tech showed up, he said they weren?t active and when I told him what I done, he said he would re treat the area. Each time the inspection was done, is was noted there was no activity and some inspections were done where the inspector didn?t come inside the house. In September 2014, I contracted the floor company to address a soft spot in the kitchen floor. After taking the laminate up, extensive activity was discovered to the sub floor and cabinet bases along with evidence up the east wall of the kitchen. All the floor in the kitchen, laundry room and part of the dining room had to be taken up so the sub floor could be replaced. I again checked the two peers on the east wall which gave us trouble before and sure enough, there was active tubes going up these peers. I had called the inspector out again and when he came, he looked at only the kitchen and the two peers and said he would schedule a re-treat. He said he didn?t have a crawl suite so he couldn?t inspect under the house. When the technicians showed up on Saturday, they were misinformed that there were only the two peers to be treated along with a spot in the kitchen. They ended up spending over 4 hours under the house and drilling the walls in the kitchen, dining room and three back bedrooms where we found activity. When drilling the walls they were having trouble injecting chemical and I noticed they were drilling only 1 inch down from the ceiling into the top plate. When I pointed this out, they said they don?t know how walls are built so I suggested they move down 3 inches to miss the top plates which they did wand was able to inject without it blowing back out of the hole.

My experience with them has been very good. They are just very good and I don’t have any bug problems.

We've had them for 4 or 5 years. He will come back to spray again if we have any problems. He is really good and personable. He calls the day before to remind us that he will be out and to see if we have any problems or concerns. We haven’t priced anybody else.