Quality Plumbing BOI

Hi, my name is Jennifer and my pipes froze on 1/16/18. I rec’d 2 pro quotes - one for Quality Plumbing and the other from Island Mann Plumbing. Quote 1 - 1/17/18 Pipes still frozen but thawing rapidly. Island Mann Plumbing - Rep comes out in clean clothes at end of day after being pushed from a 12-2 slot to after 4pm: “so what did you break?” and then I get lectured because I didn’t drip my faucets hard enough but he was a pretty cool person in the end. Never really got under the house, just barely glanced. Created quote & specifically stated several times that the absolute best case scenario is $1113.00 to fix what he sees but when pipes thaw fully it might be worse . Worst case not a peny more than $9,145.00. Charges $49.00 for quote which does come off any services they end up doing because pipes had to thaw. (FYI this is standard practice and common sense. I have no issue with that.) 2nd Quote - Quality Plumbing slammed so can’t make it next day (1/19). Pipes all thawed. Same small leak. Nicest people on the phone and in person from 1st call to instant follow-up once the job was done. Easy to read quote, and no judgement. Went immediately and crawled under house after I showed them pictures of the leaks I was able to take. Gave a range of options and the difference in price from best case was: $120 to repair / $3500 to repipe maybe another 1200-2k more if under the ground there are major issues. Total Savings by choose Quality Plumbing: $993.00 TODAY / (in future) $5,645 - $3,645 ($3500 repipe & up to $2k more if underground damage found). Also did I say how nice they were? They just felt like they were there to win a lifelong customer, not just see how much they could get out of this one job if they pushed it. They won my business!!!!!!

unknown

I called this company for a new residential construction bid. They did answer the phone and they did ask for a set of plans. Never heard from them again!! Called several times and asked if they were going to give a price and they never responded. Don't need those kind of headaches on a new construction project!!!

Excellent, only plumber, [tried 4] that actually answered my call and made appointment on the spot. Rest called me back hours later. On time and did a bigger job than was expected. Price was very reasonable for work involved.

They were very professional, punctual, and their services were done in a timely manner.