Michael Gaertner Architects

Approximately 7/30/2021, I entered into an agreement with Michael Gaertner Architect, I sent via Venmo $2500.00 and the next day $2000.00 of a requested $5000.00. Total contract amount was unknown due to it being a percentage of the total cost. I gave him a floor plan and several pictures of which to give design Ideas. He said he would have some preliminary drawings within a week or so. On August 2nd, I received an email of my floorplan with furniture laid out and some grid lines. Then nothing, On August 11 I text Michael to see how thing were progressing. No reply. I emailed on Aug 13th, still no response. I was unable to get any communication until I emailed him on September 1st. My email went as follows." I wanted to touch base, seems very drawn out right now. I'm trying to move forward but haven't received any communication from you in quite awhile. I understand that you may have other obligations happening at the moment. For that reason I would like to request a refund in the amount of $4000.00 paid, so I can proceed to move the process forward. I appreciate the time speaking with you and hope that all is well. Thank you " I was only requesting $4000.00 because I figured $500.00 was well worth our first consultation. He did reply saying " My folks have been moving along with the drawings even though I’ve been on hiatus. I’d like to get together to review progress, if you are amenable, I’m available Friday through next week at your convenience. Let me know what your think. The more I thought about it I just was not satisfied with the Lack of communication. Time was of the essence and he knew that going in. He stated that if at anytime I didn't feel like they were meeting my expectations he would refund the deposit. after many calls emails and text asking for full refund of $4500.00 since September January 2022 he finally replied saying he would send me a refund. Today 4/13- no response no refund. Terrible communication. By the way he was referred by Angi's List