Culver Roofing Company

I have a flat roof and was looking for companies that specialize in flat roofs, which Culver claims on it's website. Both myself and my realtor reached out to Culver Roofing (3 times total) via email and phone calls and never received any response from anyone from the company. Their loss...because I ended up using another company and opted for a complete roof replacement. Their poor customer service and follow up lost them both my business as well as referrals from my realtor.

Hello, we contracted Russell Culver with Culver roofing company to put a new hot tar roof on our home. He sub-contracted the work about 9 months ago (and was not there for the roof job himself). He said he had a ten year no-leak guarantee on the roof. There have been several leaks a couple months after the work, so he came to look at it and caulked around some holes and said it would be fine. About a month after that, the tar started cracking all over the roof, the boards he put on started to fall off, and the leaks were getting worse and worse. There are now other damages to the house due to the poor roof work. We called him again, and he refused to come out to look at the work. He said he spoke to the guy that performed the roof the work and he guaranteed it was not the roof leaking. About two months ago, the roof started leaking horribly in four places. We contacted Russell and he promised us a new TPO roof because it was leaking in the middle of the roof and not only on the edges. We let a month go by and waited, and never heard from him. I then tried to call him several times and he would always forward my calls and not answer. After a week straight of calling daily, he told me that I was "getting annoying" and to stop calling him. I waited another two weeks and tried calling again. He then only spoke with me via text message. He said that we will not be getting a new roof and it is our building leaking, not the roof. He texted me to have a professional come out and look at the roof, and if they said it was leaking he would then talk to us. We got several other roofing professionals out there with thermal imaging cameras, and they performed other tests to declare it was definitely the roof and not the building. We are now trying to contact Russell and he refuses to contact us. He has been very rude, disrespectful, avoidant, and unprofessional. He even went so far as to call our house "stupid". He has put us through months of emotional and financial distress. He also refuses to give us a copy of his general liability insurance so that we may file a claim to get our money back for the roof work. I have photos of the roof cracking, thermal imaging photos showing where the roof is leaking, and several professional roofer references who all agree that the roof work done is horrible and they are the ones recommending I do not deal with him, but file an insurance claim. I cannot believe the treatment from Russell and the Culver Roofing Company. He has put our family through horrible turmoil.