Five Star Painting of Katy

They responded to me quickly and helped by referring me to a company to do the work.

Chris Barcomb made a professional presentation. Although his price was not the lowest I went with him because of professionalism and he was a veteran. We agreed upon a price and started on July 2nd and finished on the 3rd. He promised to use Sherman Williams Duration paint but instead used Super paint which was not of the same quality. I notified him on the 3rd when I noticed that he had used the wrong paint. He apologized for the mistake and offered an adjustment on the price along with a life time warranty. I paid the adjusted price on the 3rd and received a statement showing the new price but no mention of the lifetime warranty. I notified Chris via text, e-mail and followed up with a phone call with no response. I also notified Chris that the calking on the wood around the garage door had cracks. (It appears that they did not even calk/paint that area.) Chris said he would get with me and as of 10/18 no response. Three weeks ago I contacted the corporate office about the problem and have not had an answer from them. Don't we fooled by this franchise because they do not follow up on their work. Their guarantee is worthless.

Unfortunately my experience with Five Star Painting of Katy was less than stellar. The quality of the workmanship was nothing short of sloppy and amateur. After repeated attempts to contact Chris regarding the work and receiving no response, rating them a 1 is generous.

The work didn't go anywhere, since the contractor stopped responding to my emails and went cold, after agreeing on the job scope and price. It was quite surprising and disappointing, coming from a contractor listed on Angie's List.

Only giving 1 star because cannot post review without one. When the owner came to my home to give me an estimate to paint the exterior of my home, many promises were made. He was quick to email me the contract to sign. It was downhill after that. I had to call them to get an estimated start date after 2 weeks of receiving estimate. On the day they arrived, Project Manager Joseph came with 2 other guys. He went over the estimate and then left. The 2 guys (Hugo and another guy) powerwashed my house no problem. The estmate stated that they would powerwash my home on the first day and then paint on the second day. They arrived at my house about 9am and was "finished" by 5pm the same day (this includes powerwashing and 2 coats of paint). The fireplace still looks like it needs a coat of paint. Hugo had the other guy get on the roof to repaint "some spot". It was very frustrating because the guy on the roof acted like he did not know how to paint or hold ing paintbrush was too much work. My estimate also included installing 1 gutter downspout. It was installed hanging about 2 inches from the house. When Hugo told me they were though, I asked if they put 2 coats of paint on my house. He replied yes. I also advised him that they would have to fix the downspout correctly. Hanging 2 inches from the house is not acceptable (I have pictures) When Joseph finally returned that evening I expressed to him my concerns with powerwashing my house and putiing on 2 coats of paint on the same day. I told and showed him the downspout that was installed like an 8 year old put it up and the fireplace. He took a picture of the fireplace and said he would return the following week to put on another coat. He replied that the guys are painters not carpenter. I told him that I did not ask for the downspout to be installed. The owner advised me that his company can install the downspout and included it on the estimate. So if he said they can install the downspout, I figured he had someone that could install it properly. He said that he would fix the downspout correctly. There was another issue that he wrote down that I cannot recall now. That was over a month ago and I have not heard from him or the owner. I feel they just came and did such a rush job on my home. I don't feel I got my money (over $2500) worth. I feel like I had to be outside every minute they were wotking on my home to make sure they did what was on the estimate. I WILL NEVER GIVE THIS COMPANY A RECOMMENDATION. (Sorry for the all caps but I just want to make a point).