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Trinity Stairs Inc

General Remodeling, Wrought Iron, Doors

About us

Trinity Stairs has provided stair systems to residential and commercial customers in the Dallas/Fort Worth metroplex for over 20 years. In 2002, we opened a division in Austin, then in 2007 opened a division in San Antonio. Our goal is to provide our customers with exceptional service throughout the duration of the job. Simply put - we do what we say we will do. Using the latest technology in computers, wood working and iron fabrication equipment, allows us to create a staircase that is a true work of art. When it comes to the design process, Trinity Stairs Texas is on the cutting edge. TSI, provides new stair installations, stair remodeling, custom iron doors, stairway renovation, ornamental iron for balconies and wine gates as well as spiral staircases.

Business highlights

32 years of trusted experience

Services we offer

Custom stairs, remodeling, spiral, baluster, custom panels, wine gates, window inserts, balconies & doors.

Amenities

Free Estimates
Yes
Warranties
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
5.0
value
4.9
professionalism
4.8
responsiveness
5.0
punctuality
5.0
Showing 1-5 of 5 reviews

Ryan G.
11/2017
5.0
remodeling, wrought iron
  + 0 more
Bid process was straight forward, no issues with sending pictures in place of actual visit. Crew was on time, very professional and did great work. Kept the work area clean and finished on schedule. No extras or gotchas added at end of job. Highly recommend.
Description of Work: Replaced balusters, newel posts and handrail.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Kelly M.
01/2015
1.0
remodeling
  + -1 more
Called to have someone come to my home to give me an estimate on custom stair panels for our home. (without even coming out to my home) The gentleman was clear... If I do not have $50,000 to invest in my stair panel remodel than he was not interested in wasting his time. Wow, it must be nice to turn down a $15,000 job just based on it not be up to his caliber of work.
Description of Work: Custom stair panels
Rating CategoryRating out of 5

Response from Trinity Stairs Inc
We apologize if there was a miscommunication, but the request to purchase custom panels without us performing the entire stair build is not something we offer, especially when you have another stair company or contractor already building the stairs. Custom iron panels are not simply purchased and installed. Custom panels can vary in size and design and the entire stair design is usually incorporated into the planning since they are manufactured based on many factors. Again, we regret the miscommunication and if you wish to have us review your request again, please feel free to call us.

Sharon H.
09/2011
2.0
remodeling
  + -1 more
I am a realtor and would not hire this company nor recommend them to future clients of mine.
Description of Work: I contacted Trinity Stairs through Angie's list and received an immediate response with a quote of $1,200. The next day someone dropped off wrought iron samples, but did not stay to discuss the job itself. When I emailed that I was ready with what we'd wanted done and requested that someone come out to discuss the job and show us different options, the response was "we try not to come out to appointments on small jobs such as yours." We were very disappointed and the response made no sense since they have to drive out to pick up the samples anyway. Two other companies came out to discuss the job and we loved them both and ultimately chose another company.

Rating CategoryRating out of 5
value
4.0
professionalism
2.0
responsiveness
5.0


Response from Trinity Stairs Inc
We offer a discounted rate if the customer decides not to have a home visit and do the entire quote procedure online as stated in our remodel page http://www.trinitystairs.com/Residential/Remodeling/remodel_b_a.html Trinity Stairs does this to save time and costs for both parties. Performing the quote process entirely ONLINE also lessens our footprint on the environment, and most customers appreciate this method. The price quoted to this customer was based on this discounted rate and procedure. We are deeply sorry there was a mis-communication and we will rectify and communicate this type of installation in furture projects.

ANDY K.
02/2011
5.0
remodeling
  + -1 more
Trinity was very responsive with an initial estimate, very informative as to what the work would entail. I worked with Leo Shyp in Sales at Trinity. He was very easy to work with and very friendly. Marciel performed the work and he was very professional and did an excellent job. I'm very happy with the work that was performed.
Description of Work: Trinity Stairs removed the balusters and banisters from my winding staircase so the stair treads could be replace with hardwood, then replaced the balusters and banister.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,500

sydney M.
08/2010
5.0
remodeling
  + -1 more
My request for a proposal was promptly addressed, and they scheduled the work soon after I signed the contract. The new design was great. The installers were courteous and very professional. They showed up at 8:00am and left at 5:00 or 6:00pm everyday. They also cleaned up before they left each day, so there was less of a mess. The work was perfect. My only issue was that I ordered "antique bronze" spindles from the website, but the ones actually installed were much closer to black. I wish they would have told me that there would be this difference. In any event, my new staircase is a work of art, and I admire it each time I go up and down the stairs.
Description of Work: Trinity Stairs completely remodeled my staircase. New railings, new posts, new wood for the steps and new ballusters.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

    Contact information

    12750 Preston Rd Ste 1100, Frisco, TX 75033

    www.trinitystairs.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    General Remodeling,
    Wrought Iron,
    Doors

    FAQ

    Trinity Stairs Inc is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    Trinity Stairs Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Trinity Stairs Inc offers free project estimates.
    No, Trinity Stairs Inc does not offer eco-friendly accreditations.
    No, Trinity Stairs Inc does not offer a senior discount.
    No, Trinity Stairs Inc does not offer emergency services.
    Yes, Trinity Stairs Inc offers warranties.
    Trinity Stairs Inc offers the following services: Custom stairs, remodeling, spiral, baluster, custom panels, wine gates, window inserts, balconies & doors.

    Contact information

    12750 Preston Rd Ste 1100, Frisco, TX 75033

    www.trinitystairs.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed