PC Geeks Computer Repair

Despite keeping the laptop for most of a week, they were unable to find the problem. They shipped it to McKinney because the Frisco shop had no qualified personnel. I only got progress reports when I called. In the process, they changed the CMOS battery for which they charged $125. The battery costs about $5 and is about as difficult to change as the one in your flashlight. Never again with these guys.

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When I first took the computer in I was told I would get it back within two days and it took like six days to get it back. This was a computer that I needed to use for everyday use. When someone quotes me a time frame they shouldn't promise something that they couldn't deliver on. I think it was like $270. He has zero personality, and he is not very customer service oriented. The thing that stood out was that I was told I would get my computer back in a reasonable amount of time and it took much longer to get it back. They would have got a better grade if they returned my PC when they said they would.

I used PC Geeks Computer Repair. It was about $250. I used them in March of 2015. The computer burnt up in six more months so you know and I had to get a new one. I was suppose to get it back in a certain period of time and they didn't do that. I tried to give them the benefit of the doubt and take it back and now I definitely won't use them again.

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I thought they would transfer my old data to my new laptop. They did in a way by downloading it to an external hard drive which I provided. In hindsight, I could have done that myself; however, I do have my old data on my new computer, which was the goal. Jeremy was very nice and professional.

Message that one sector of hard drive was compromised--They understood the problem, corrected it, explained everything fully, and assured us they stand behind their work. We've found our "go to" place for computer repairs.

Ended up not finding anything wrong with it and only charged for drop off fee.

So grateful that they saved me money. I would not know beyond answer on internet which would have been more expensive. They only fixed my problem with no additional add-ons.

After reading the problems that the unit had, a diagnostic was ordered and it was suggested that a larger power supply was needed to make the system work a peak performance. Call back to me with what was required, and did I want to save certain data. A full backup was approved and unit returned working like new. A larger power supply was NOT required, per several hours of operating at full capacity during their tests. This is the second time these experts have worked on a computer that needed service. (A different computer than the one that was just repaired).

Great service! Honest and they stand by their service! Will definitely use then in the near future.

Fast service at a good price. Will definitely use them again.

All went as promised. It took a little longer that I expected but I hadnt expressed a need to rush.

They were wonderful to work with and went to extremes to try to locate the needed computer part at a reasonable cost. Totally professional.

Michael clearly explained the work they would need to do and what the cost would be - $124. For this they were going to wipe the hard drive clean and reinstall the Windows system and the other programs I had on the computer. I had no personal files on the computer, so there was no problem backing up anything. I brought in the computer on a Saturday and it was ready to be picked the following Monday afternoon. I am very pleased with the service I received and the cordiality from Michael. I was concerned about the price before going to PC Geeks thinking that it could be expensive but was surprised at the low cost compared to what they needed to do. So, for $124 I have a nearly new computer. By the way, Michael also mentioned that they will take in old, non-working computers to be recycled.

Great service - very satisfied with result.

We just purchased two new computers and had The Geek Squad through Best Buy do the installation and copy our information from the old to the new computers. It turned into a nightmare with The Geek Squad......to the point that two days later I was on the phone for over 4 hours with one of their "technicians" trying to resolve the email problems we were experiencing due to their incorrect installation. The issues still weren't corrected when I finally got off the phone. I could go on and on about my awful experience with them but enough of my nightmare. I phoned PC Geeks on 10/17/11 and Matt was here the next morning promptly at 10AM for our scheduled appointment. He came in and got right down to business and had both computers sending and receiving emails within minutes. He also explained that I can request him by name next time, should we need their services in the future, rather then having a different person who isn't as familiar with our computers. I like that! Finally, I've found an honest company who knows exactly what they are doing!

My desk top computer was infected by a virus that got through my MCAFEE firewall/ virus scan and spread to every part of the computer. Work products, family photos and everything else was not accessible. I took the computer to PC GEEKS who removed the virus, cleaned it up and I only lost a couple of MS Word files that were not critical to anything. I got my computer back in two days and had a couple of additional questions when I was unable to find a file or two. They listened to my questions, walked me through the process of finding the files in the directory and NOT ONCE did I get the "you are too stupid" impression from the individual I was talking to. Great service... I've already referred friends to them and will use them again.

I was having performance issues with my laptop. In the past I took my computers to Best Buy. However, I was not impressed with their service. I found this reference on Angie's List and decided to give it a try. It was a much better expereience! This is a small operation. I dropped the laptop off at lunch Wednesday without waiting in line for 20 minutes (which negated the extra 5 minute drive). And then I had a call with a diagnosis that afternoon. The hard drive was bad. It still under warranty so they contacted the company to get a new one. By Friday late morning (less than 48 hours) they had the new hard drive installed, the operating system re-installed, and data transfered from the old hard drive. Very impressive. It would have taken 10 days at Best Buy. A+++

The come out to my house to do the repairs. They take the time to answer my questions.

One thing I really like about their service is if I ever call again they will send out the same person again - so they really know your computer. They are very qualified and I was very pleased.