North Texas Modern Flooring

As business owners (ourselves), we have a unique perspective on customer service from point-of-sale to receipt of product and installation to follow-up. Our experience with North Texas Modern Flooring (Noe, Miguel & Jacinto) far surpassed our hopes & expectations! Picture yourself 3 days before Christmas - and your already-scheduled installer (from another company) "no-shows" and does not respond to numerous attempts to contact. We were disappointed & (pretty much) resolved ourselves to the idea that our home would be in "construction chaos" throughout the Christmas holiday. Discouraged, we decided to contact one more company (on Friday, Dec 22) .... to see if there was any possibility of scheduling with one of their installers....for after Christmas. OMG!!! Noe - Owner of North Texas Modern Flooring - and his partner Miguel & installer, Jacinto - quite literally gave us a Christmas miracle!! Noe came to our home - that same evening (a Friday evening)! He showed-up - reviewed everything - and scheduled his crew for the very next morning (Sat Dec 23). The crew showed-up - not only on time - but also with Noe & Miguel. We had holiday plans late afternoon/early evening; and the crew graciously chose a stopping-point; cleaned-up everything; and agreed to return the next morning (Sunday, Dec 24) - late morning, as we wanted to sleep in. Again, as promised, the crew & Miguel showed-up at the scheduled time and completed the project (upstairs hallway and master bedroom). And when all was completed, Noe & Miguel did a walk-thru to make sure everything had been done perfectly. Throughout all - whether we text, emailed or called - Noe or Miguel - responded immediately! Who does that!?!?! These guys are "the best"!! We awoke Christmas morning to a beautifully manicured home .... Our Master Bedroom basking in the deep warmth of wood-laminate hues; and our upstairs hall - a lighter caramel wood-laminate that reflected the brightness of our holiday feeling. Thank You Noe, Miguel & Jacinto! Suze & John

Noe was awesome....I would recommend him to all. very quick response time.

I was very satisfied with the service he provided. He was done on time and finished the work within three days because we were on a tight schedule. He was able to accommodate my schedule. I called him on a Wednesday for the job to get done on that Friday. He was able to work around the price I wanted to pay. If I have to get another project started, he will be the first person on my mind.

My husband and myself got estimates from several flooring companies before we made our decision to go with North Texas Modern flooring. Noe Perez came with samples of flooring to show for my husband and myself the very first our meeting. I really liked it because he was on time, honest, organized and explained us very well of all the aspects of the job he would be doing. He also suggested us to reuse master bedroom carpet to replace stairs carpet which save us a lot of $ from buying a whole new carpet for the stairs!! I am so happy with my new floor! They matched existing red wood oak floor with the laminate so our whole downstairs look as if it was all hardwood flooring. It's great for our family having 3 children and a puppy, because we got the look we want for much less $$$ then putting wood all throughout!!! I give 5 stars because we had a great experience and would definitely work with this company again. Great job!