Executive Blue Pools

Wonderful. They were punctual and did a great job. Thanks!

Pool cleaning every weekHe is doing a good job so far

Excellent, very professional. Brian, the owner, kept me appraised of the wor schedule with very short phone calls. They did an excellent job, very pleased. Now on weekly maintenance. We get a photo of the condition of our pool after they have completed service. Awesome. Highly recommend.

My pool stays clean. If I have a problem or need a repair, the owner, Brian, is always right on it.

Great - they were on time, on budget, and did everything we contracted them to do.

Everything was repaired as expected. Price was quoted prior to doing the work - work was discussed, then approved and quickly repaired.

The tech was a little later arriving than I expected, but he was very professional and took his time to do a great job. The new heater is working so much better than the old one; it's faster, quieter, and best of all: it just works!

His weekly service pricing is average and so is his weekly service (at best) UNTIL you have an issue then it's well below average. And his fees to do routine maintenance are higher than normal and he regularly recommended work that I didn't need - it was a good thing I know a thing or two about pools or he really could have taken me to the cleaners. Don't be fooled and don't waste you time with Brian - you will end up firing him at some point so you may as well find someone else now.

Excellent! I would use again in the future.

They did an excellent job and the pool was well maintained during the 4 weeks that we used the service.

Executive Blue Pools did an outstanding job. Brian, the owner, is a pleasure to work with. Always available. Thoroughly explained what needed to be done and what each component would cost. We had two surprises, a couple of cracks in the plaster were much deeper than expected and the plaster was not properly installed the previous time. Brian and his team explained what needed to be done and worked with us on the cost. Joe, the construction supervisor, was great. He answered all of questions easily to our satisfaction. We could not ask for a better team to work with. We worked with Joe to pick out new coping (travertine) and tile. We also changed the plaster from white to blue quartz. We installed all new equipment, new pool lights. The pool looks great!! We could not be more pleased. Great job, Brian, Joe, David and their teams!

I have tried several pool service companies and it was obvious from the initial consultation and service that Executive Blue Pools was a notch above the competition. Brian was very thorough in explaining the services and was prompt with his followup. The most impressive part was that Luke our actual service technician thoroughly cleaned our pool and analyzed our pool water unlike all of the other services, who would spend 5 minutes and rush off. We can finally enjoy our pool again! Thanks Brian!!

I would highly recommend them. It took several visit to get it clean but they noticed me when they were coming and would call with the cost before doing the work. I was very pleased with the customer service and a very blue pool.

The team is great and provides great service.

I bought a house with a pool in March and didn't know how to clean/maintain it. I also wasn't living in the house for a few months and hired Executive Blue Pools in April to get rid of some algae that turned the water green and then do a weekly cleaning until I moved in in late June. I decided to go with them based on their good Angie's list reviews, a decision I deeply regret. They first charged me $612.91 for an algae cleanup and to replace 2 of the pool filter cartridges that were broken. They didn't seem to know why the cartridges broke (cartridges should never break) and decided to just replace them. They then charged $162.38 per month for weekly service. Over the next few weeks, they told me that the algae would come and go and they had to keep cleaning the algae out. They blamed me for not setting the pool filter to run long enough even though they programmed the filter on/off times while I was there in May. The owner of the company, Brian Bellflower, was extremely rude every time I talked to him while discussing the algae problem. Talking to him was like being yelled at by an angry parent disciplining their child. I don't think I've ever dealt with a company who's owner was so condescending and rude to me. Keep in mind that I was a customer and paying them hundreds of dollars to take care of my pool. When I finally moved into the house in June, I noticed that the pool was extremely dirty. I didn't understand what I was paying them for. One of their employees came on Wednesday to clean the pool. I asked him why the pool is so dirty and he said that the pool is always very dirty and he could not explain where the dirt was coming from since there is no dirt near the outside of the pool. He cleaned it completely and then on Thursday it was extremely dirty again. On the advice of the pool store near my house (Leslie Pool Supplies), I opened up the filter and found that 2 of the cartridges were broken again. I brought the broken cartridges to a pool store and asked what would cause this and the sales person there told me to see if the filter is plumbed backwards. I checked and sure enough, the filter was plumbed backwards. I have no idea how it got to be backwards, whether the previous owner put it in backwards and never noticed for the entire time he owned the pool, or if Executive Blue Pools put it in backwards while replacing the cartridges on April. I had to again pay to replace the cartridges, which are not cheap. I called Brian and confronted him on the issue. Brian's response was to throw a child-like tantrum. His behavior on this call exceeded his usual belligerence. After this, I decided to cancel the cleaning service, since not only did I not need someone to take care of the pool anymore, and not only were they doing a very poor job of it, but I hated dealing with the owner Brian and his intolerable attitude problem. Since I prepaid for July shortly before cancelling, I decided to allow them to continue cleaning the pool in July. After swimming in the pool in July (which was now crystal clear from the filter being plumbed correctly), I began to notice problems. My daughter would complain that her skin was burning. After being in the pool for any amount of time, my skin would start to itch and burn and I started getting strange sores on my skin. I decided to buy a test-kit and test the water myself to see if the pool had correct chemical levels. The very first thing I noticed was that the chlorine levels were through the roof. Not only were the chlorine levels 3 times what they should be, but every time they came to clean the pool, they kept adding more and more chlorine! At this point, I removed their floating chlorinator from my pool and turned off the inline chlorinator. Since chlorine is broken down by UV radiation from the sun, all of the chlorine in the pool should have been burned up in 2 days. After 5 days, the chlorine level didn't drop at all. I did some research on the Internet to find out what would cause chlorine levels to remain high, which led me to learn about cyanuric acid (CYA), and I then tested the level of CYA. CYA is a "stabilizer" that protects chlorine from UV radiation but it also reduces the sanitizing effect of chlorine. If too much stabilizer is used, then the chlorine won't work at all. The recommended amount of CYA in an outdoor pool is 30-70ppm. Anything above 100 is considered unacceptable. The level in my pool was around 300ppm. I ran the test twice and even brought a sample of pool water to the pool store to confirm my result. I again confronted Brian and he insisted that he did not add any CYA to the pool and blamed the problem on both me and the former owner. I took pictures of their box of chlorine that they put in my pool and it does indeed contain CYA. It cost me over $500 to drain the pool completely and refill it with new water to get rid of the CYA. These guys have no idea what they're doing and put my family's health at risk. *** Response to Brian Bellflower’s Comments *** 1) During the 1 hour pool school (not 2 hours), they told me to run the filter for 10 hours per day. There was no mention about running it in the summer for 12 hours per day. 2) I did not constantly call their office to check on my pool. They were supposed to clean my pool once per week and send me an updates on the condition of the pool when it was being treated for algae. They did not send me updates during several cleanings and on those weeks, I called to ask for an update. The idea that they were ever patient with me is ridiculous. 3) It’s true, I did neglect the pool – by hiring the worst pool company to service it and put my trust in a company who has no idea what they’re doing. 4) I never told them that someone would be available to change the settings, and there was never any reason to change the settings. The filter didn’t work because it was plumbed backwards, and executive blue pools never noticed or bothered to check on why the filter wasn’t working. Whether it was turned off or running 24 hours a day would have made no difference. 5) I never made any statements about the previous pool owner. I met the previous owner one time and we never discussed the care/maintenance of the pool. Executive blue pools wants to blame everyone else for their incompetence. 6) The pool filter doesn’t have a backwash valve. It has a Jandy CV460 Cartridge filter (look up the model number if you don’t believe me). I have pictures for anyone who wants it. I noticed that the filter was plumbed backwards after living in the house for 2 days and fixed it myself. Executive blue pools never noticed it was backwards after servicing my pool for months and certainly didn’t fix it for me. 7) I did not allow the cyanuric acid levels to become high. The levels became high because executive blue pools was adding it to the pool without even knowing it. I have pictures to prove it. When I confronted them about it, they didn’t even know what cyanuric acid was and said they didn’t know how it got in the pool. Only after I took a picture of their own pool chemicals in their company vehicle and sent it to the owner did they admit they admit they were putting it in my pool, but accepted no responsibility for the disaster it caused. 8) Executive never once asked me to drain the pool. The only discussion we had about draining the pool was after I hired another pool company to do it for me because they ruined my water. The owner did not know what cyanuric acid is or that they were adding it to my pool until I sent them pictures proving it. 9) Again, I have a Jandy CV460 cartridge filter. Brian Bellflower is either confusing me with another customer or lying to cover up his own negligence.

Very well, they did a good job...friendly, professional service

They did a good job, but this was only for a month

Brian is very responsible and go above and beyond to take care of customer need. He is not the typical pool guy, he is very knowledgeable and thorough in finding repair solutions and troubleshooting. Even when busy, he stick to his promise and take care of customers as top priority. I would recommend him without hesitation.

Monday, June 20 called and scheduled an appointment for Tuesday Brian ( the owner ), scheduled us later in the evening. We waited. No show. Called Brian and rescheduled for Wednesday. His technician was here promptly the following morning. Showed me how to work our pool timer while providing suggestions for salt cell replacement. Downgrading from a T-15, to a T-9 and offered valid reseasons, so with out researcing I agreed. Shortly after Kelsey left Brian called for our credit card number and promptly charged his quote of $694 for the T-9 and service fees. But as we researched more on as to why the previous owner would have gone with the T-15 we quickly found out that the one we have is more cost effective by not running as hard and would last longer. Brians quote came in approx $1000 for a T-15 Hayward salt cell replacement. We simply felt like that was too much and after a previous conversation between my husband and Brian made a decision based on our new knowledge to go another route. When I called Brian back to let him know, I was yelled at and told we wasted his time and was seriously and rediculously chewed out like an angry child. Then he asked why did we did we decide not to go with him immediatly after his rant.... I just responded with "because of what you just said". I had to repeat it. But I hope he got it. Anyway....we agreed to pay a $99 trip charge as we felt that was fair. Kelsey our technician was awesome and I highly recommend this young technician. If you decide to use this company ask for him! :) However, I can not recommend Brian from our dealings with him today. Maybe down the road as he becomes more people friendly you'll find him much less angry. People/customers change their minds in business every single day. And you know what? It's OK. It really is. Using a "coping with change skillset " would have been much more effective today and I wouldn't have to write this flavor of a review. It is what it is.

Our pool is in a heavily wooded area and they are doing a very good job cleaning. They even spent an extra hour cleaning red stains from the plaster and did not charge me. They have been servicing my pool for a month and I plan to continue their services!

Brian was very helpful to me as a first time pool owner. Pierre and Steve who performed the weekly maintenance were superb!

Everything was performed as advertised. Communication was excellent and work was performed as scheduled. I would use them again and actually contracted with them to start doing weekly maintenance on my pool.

This was an $89 pool filter cleaning package purchase. I paid for it online and they did a good job.

Everything went well. The owner Brian was easy to deal with and the work was performed as stated. Brian kept in constant contact with me to ensure service was done properly and on time. He also made the selection of the tile very easy. There was very little time and effort spent on my end to get a quote, select the tile, and have the work done. I'll be using Executive Blue Pools to resurface my pool in the future.

I used the service from May 2015 to end of March 2016. Executive Blue technicians were always polite and punctual and did a great job. They kept the pool water in immaculate condition. I also used them for semi-annual cleaning of the main filter and they did a very thorough and professional job.