Choice Air Care

Horribly from start to finish. My husband knows someone that works here so they were our first call. It was a Saturday and they were very courteous on the initial call, letting us know that Saturday's are reserved for emergencies and since our other unit worked, they would be out first thing Monday. It all went downhill from there. Monday came and no one showed. I called, no answer and left a message. No return call so I called again and got a call back from a woman with an attitude asking me what I wanted. I said someone is supposed to be here. The first of their lies was "oh well, the tech had a flat tire." So the guy shows up and wasn't told what he was there to do - he thought he was giving an estimate and not fixing anything. So he gets his tools and pulls off some part. Our unit was old and he needed to search for a part. He left and we never heard from them again unless we contacted them. So all week, no update and no AC. We ended up buying a portable one so we could sleep in our bedroom. So after getting ****** - they come Friday and tell us we need a new unit and collect $9k. This was the only appointment they were on time for. So the following Monday a crew shows up to put in the new unit. They had received ZERO instructions, and didn't have the proper equipment. We felt really bad for them - they didn't have a crane and were not told the unit was on the roof so my husband helped lift it up a ladder. It was ridiculous! They were speaking in Spanish not knowing we understood, that this company was junk and they were tired of these issues and wouldn't work with them again. So they did the best they could and got us working. However, as the instructions didn't get passed to them - several things were not as requested. So we had to contact Choice OVER AND OVER again to get it resolved. The owner had the nerve to show up to my house with an attitude after THEY made so many mistakes. They damaged my office and had no intention of fixing it, and still haven't. This was a horrible experience. I don't know how they have good reviews.

Owen did an awesome job. He pretty much went straight to the problem (bad capacitor). The hardware was still under warranty so he just charged for the labor. He also performed a check on my other AC unit, and double checked my work cleaning a clogged AC drain. I was going to let the remaining water in the collection pan evaporate, but he brought his shop-vac and cleaned it up. Best not to let the water sit and rust the pan. I have been waiting to find an AC company I can trust to get set up on a preventive maintenance plan. I immediately signed up with Choice Air.

Called them up in the morning after my heater stopped blowing warm air and they were able to send someone out that day, decided the most cost efficient thing to do was replace the unit and by the next day the unit was delivered and installed and is working perfectly, definitely recommend A++

The install went seamlessly. I explained our problem to them. They showed up within 24hours. The problem that we had was fixed in a timely manner. They new exactly how to fix the problem, and the price was right. Would highly recommend for anyone looking to find a reputable HVAC company.

Chris responded to my inquiry quickly and was very knowledgeable. He provided professional and quality work.

Chris is fantastic and Omar preformed great work on a Sunday. I called at 430 on Saturday, Chris came by within 30 min. He figured out the compressor was toast and within an hour he had me scheduled for a new unit at 9 the next morning (Sunday) without even a word about it being the weekend and marking it up like most of the other people I talked with.

They were fantastic to work with and installed on a Sunday.