BELLAIR HEATING & COOLING CORP

For the initial diagnosis the tech arrived in the latter part of the window I was told. I was told what was wrong and how much I'd owe, even after the home warranty. It was a little higher than I expected but I know the home warranty contract pretty well and knew I was responsible for these extra expenses, so didn't really have a choice. There was a "soft sell" of replacing my entire AC system versus spending $1000 on this repair. I was told replacing the entire system would be about $3500 (which I considered and declined). I was told the part I needed would be ordered & would be in within 5-7 days but if I changed my mind about replacing the entire system, they would just return the part. 2 weeks later, still no call from Bellaire about scheduling the repair. I finally call back and was told "oh, the part wasn't ordered because we weren't sure you wanted to move forward with the repair". I was explicitly clear that I needed this repair. I told them that I wanted the part in & installed that week since I'd already waited 2 weeks. Amazingly the part only needed 2 days to arrive (instead of the 5-7 days). A different tech came to install the part and I was given a very hard sell of why I should replace my entire system for $5000-$7000 (hmmm... What happened to $3500?). When I finally insisted I just wanted the repair, he finally started. I was told the repair would take 2 hours. 4 hours later, after having to cancel a doctor's appt because he took so long, he finally finished. Since the repair happened right when it turned cold, I haven't used the AC so can only assume it works ok. I was annoyed because he spent 45 minutes trying to sell me a new system instead of working, even when I initially told him I needed to leave by a certain time for an appointment.

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Company was very punctual and responsive. Technician did not have correct part but used two capacitors to replace the one which had gone defective. Price was quite a bit more than expected, but it was an emergency situation. If I use them again, I will get competitive bids, time allowing.