The Pool Scrubbers LLC

They were on time Installed the new pump based on the quote with no surprise payments and helped to save us money by installing a pump with various speeds and settings.

He came out more than once and assisted us in figuring out the problem. We will use them for all of our pool issues and needs. Friendly, affordable, and responsive - and always on time!

After noticing that my electrical box was tied into a natural gas generator, he suggested I get an electrician out. The electrician has come out and now we are waiting on a reschedule. He explained the different possibilities as well as potential cost if I had to replace some equipment.

Great. They never miss a week. Very timely. When I had a pump issue and called them, they were there within 30 minutes to do repairs. I would highly recommend.

They came when scheduled and performed the work as bid. Pleasant to deal with.

I tried hard to get an estimate. Unfortunately... An employee came out and assessed and seemed very knowledgeable/personable, but an estimate was never received (even after it was stated one would be emailed by the next day). After almost a month and no estimate, I called to ask for it. Again, I was promised the estimate by the next day, and again, one was never received. Ridiculous.

Excellent job! Went out of the way to ensure Mastic was done correctly. Ran down tripped GFCI to complete the Job.

There was some miscommunication about when the job would start but those were worked out. The quality of the plaster job was adequate. There were lots of ridges and waves in it. I thought it could have been better but it was good enough for me to not complain about it. No one ever showed up to clean the pool as was supposed to be included in the replaster job. After 2 weeks I called and they sent somebody out quickly. He did a very good job. Next week no one showed. Another phone call and someone came out. Again on the 3rd week no one came out On the 4th week I didn't bother calling about cleaning, giving up. The real frustration was the heater installation. The heater worked only on the day the install was completed. The next day it would not light and the service heater light came on. After a couple of visits from various techs, I was told I needed a bigger gas meter to supply enough gas to feed the heater. Both the heater company and the gas company corroborate this opinion. No problem - I call the gas company and they will happily install a bigger meter as soon as they see the inspection report for the newly installed gas line. No inspection as required by the city was ever done. Six months later and numerous phone calls to try to get the gas line inspected and nothing has been done. My heater still does not work. The required inspection *should* have been done by the plumber that Pool Scrubbers hired. I paid Pool Scrubbers for the job, so it is ultimately their responsibility to make sure the plumber did what he was hired to do.

Heater replacement excellent response time and repair. Weekly service was hit or miss. When they came it wouldn't be on the scheduled day. When service was performed , they did a very good job. We need consistence.

I found Pool Scrubbers on Angie's List with an A rating with lots of reviews. I called and Chad came by, looked at the pool and what it would take to re-do the stone sealing. My wife and I prepared the pool by lowering the water level and prayed it did no rain. Chad arrived on Saturday morning and the whole process was done within an hour. The product he used dried with two hours and we were back in our spa that evening, the water in the pool was to cold for swimming. Over all I give Pool Scrubbers and A+ rating and will use them again when I need pool maintenance. I highly recommend them.

They did a good job on the repair and the cost was reasonable. They are not as good at contacting customers and keeping to their commitment on date and time. Corey, the son, is good at texting but, in general, they didn't come out when they said and didn't call to say that they weren't coming. I asked them back for another repair and when they didn't show up a couple of times, I used someone else that came out immediately. If you have a lot of patience and stay at home, you might use them.

Chad arrived early in the morning as expected, and after explaining the job and listening to our other add-on work, he went right to work. He had an obviously deep knowledge of the various equipment and pool automation controller system that we have. Another worker arrived shortly thereafter with pool heater and the entire job was complete in about two hours. Before departing, Chad explained the operation of the new pool heater, warranty, etc. and answered any questions we had about the pool and the equipment in general, most of which were not even related to the work he came to do! He also did not "nickel and dime" us, performing the other minor repairs (replacing leaky pipe, pipe section, etc.) without any additional charges. Having experienced what other pool repair companies are like (this is our fourth pool), this company "The Pool Scrubbers" is a real gem! HIGHLY recommend - we will be using them for all future work.

Their excuse was it wasn't in their service area. Thought they could check that when I gave them the address to schedule appointment. Very disorganized , lost a day of work. Oh owner was to call never did.

Linda got back with me right away on when they could come out, and what to do so the pool wouldn't get green before they could come. Chad showed up on time and had the replacement part. Installed it quickly and ensured it was working properly. Then he resolved the issue that caused my last motor to burn up. I really appreciate his promptness and efficiency.

Re-modelingwork was awesome, Matt did a really good job [2 years ago]. So we hired them to do weekly service. It went well at first but not so much recently. Pool water quality seemed worse. I finally took some to Leslie's for analysis. I had zero conditioner, high phosphates and high pH. The pool was not being swept, and I finally caught them out when I stayed home on the day of normal service. I got the usual "everything is OK" text, but they never showed up that day. Now my pool has algae, I am going to drain the pool and refill to get water chemistry back to normal. My salt cell has been not working and Pool Scubbers did not have the knowledge to find this out and inform me. HAte to write this, becasue Matt is a stad up guy, but his new partners don't have a clue.

Chad and his team did an excellent job at a fair price. They re plastered the pool and spa and installed LED replacement lights and a pool medallion we had purchased elsewhere. They took the time to meet our exacting standards on the placement of the medallions. They also took the time to troubleshoot my spa blower, answer my numerous questions and reprogram our indoor pool controller. I would highly recommend Pool Scrubbers and will not hesitate to use them again.

This is an extremely professional business. The work was well and timely performed. Their customer service is exceptional. I will usethem for further services and recommend them highly.

Repair went great. I had never used them before need an emergency repair. They came out one day and ordered the part. They next day I came home and the pool was running, all in time for my 4th of July party. Repair was pricey but pool pumps are pricey. I was very satisfied and this is rare when dealing with pool repair.

All involved were courteous, with punctual estimate (since they live less than 2 miles from my home), and good communication throughout. Only issue was with my pool not having all the chemicals balanced, and having NO salt added even though I was told it was all done and was requested to (and did) pay. The tech left the pool water level/filler monitor on my back deck over the weekend, and that to me meant they weren't done yet. Went to have my water tested, and there had been no salt added to the pool at all, and my pool has a salt chlorinator.Called to bring that to their attention, and the tech was back out for 2-3 days to get the salt level correct without further prompting. All in all, they seem to be a family business that tries to keep their customers happy. I can't say that I was thrilled with the oversight on the water chemistry (had I run the salt chlorinator with no salt in the pool it could have damaged the cell), but they did come back and make things right. Will give them a B rating and the benefit of the doubt based on this service call, and not having done business with them before.

After emptying and acid washing pool, they returned on Monday to clean the DE filters and balance the chemicals. They called and said they couldn't clean the filters or balance the pool until we replaced our pump for $799. When we let them know our pump was new, they called back and said it started working, so they finished their work and we paid in full. By Thursday of the same week, the pool was very cloudy, and the pressure was very high on the filter, which seemed odd since the pool and the filter was cleaned four days earlier. There was also no sign of any residual DE that is typical when our filter is cleaned. After the tech returned several times, the owner Chad finally came out to balance the pool. I asked about the remaining stains in the pool and he explained that the acid doesn't run evenly down the walls of the pool so there are sometimes residual stains. At that time, he suggested using the pool through the summer and then he would return in the fall to try a new chemical additive technology that he heard works to remove pool stains and we agreed. We even hired his weekly pool service at $180 per month. After a few weeks of service, we noticed the water level was dropping much faster than normal and asked their pool technician to check it out, because we suspected a leak. He noticed the valve on the pump suction was set between "drain" and "skimmer" and said we were draining the pool. We have maintained our pool for many years and are not ignorant about the system. The valve he referred to is the suction to the pump upstream of the filter. With the pool losing water, circulation from the drain was preventing the pump from air locking if the level dropped below the skimmers. That valve does not drain the pool. That actual drain valve is downstream of the pump. After weeks of going back and forth, with the technician switching the valve to skimmer and me switching it back to split between drain and skimmer, I asked for Chad to return to see if we had a leak and was told it would cost an additional $100. By this time, after expressing my frustration about their technician's incompetence and the company wanting extra money on top of a very high pool service charge, they cancelled my service. They also refused to return to try the chemical additive to remove the remaining stains. I hired another service the same week they cancelled my service, and they began by cleaning our DE filter. Our new technician took before and after pictures of the filters and it became clear to me that they did not clean the filters after the original acid wash service. Not what I expected from a highly rated Angie's List contractor.

The owners are involved every day and make sure the work was done quickly and efficiently. They are responsive to e-mails and phone calls almost any time, so communicating with then is quick and easy.

They know their business very well. They took plenty of time to answer all my questions , without getting annoyed or acting like I was wasting their time. Which I appreciate very much. I feel like I got my money's worth. Outstanding overall experience. Thanks much

Very courteous and pleasant crew, knowledgeable. The pool needed more water to fully test system, and I received an adequate explanation and anticipatory guidance.

e only did the bottom, not the sides. #3 They "sealed" the fountain rock but I still have the same amount of sediment in the pool from the fountain. #4 I paid to have the mastic (?) around the pool removed and replaced. They called in another company to do this and they did a pretty good job but left a 2 inch hole going into the pool. I called them to get this taken care of and they assured me that the guy would come back to take care of this...have never heard from them again. #4 They replaced the filters(salt pool) and within a month had to call another pool svsc company because they had stripped the plug underneath the filter and it was leaking water badly and couldn't have on the pump so had to replace that part. Would not use this service again for any amount of $$!

Left a message asking them to call me back about stain removal from my pool. Very nice man returned my call within the hour and listened to me explain my problem. He offered a couple of solutions, one being his crew come out and take care of it at his price or I could do the same thing myself and told me how to do it!! In no way did he have to be that honest. He could have just sold me his repair effort and I would have probably hired him. On top of that I asked him a question about pool equipment and he gave me some free advise about it. Basically this just a comment about this company's integrity and honesty. If I ever have a pool problem again, they will definitely be the first one I call.