Sam The Plumber

Horrible working for this company. I was let go without a reason and wasn't even told by anyone holding a higher position at the company to do so but by his"friend" I was never paid for the final 3 weeks that I was employed there. He has made no effort to try and pay me for the work I did.

We had just finished a 20K dollar renovation of our home and came in a little over budget. So, naturally, when we determined we would have to start saving money, our sewer line broke. We had suspected there could be an issue in the past and were told that we were looking at a 15K job. We were mortified, and called Sam the Plumber to get a second opinion. Their representative was very understanding of our situation and we were relieved when he said they could have everything done 2 days from then, at only 3K dollars. This place was a relief after several months of dishonest contractors and headaches. We highly recommend them for all of your plumbing needs.

It was fine, I thought they were good.

This business recently performed a re-piping for me after my closed loop plumbing system began seeping water into my house. My first clue was when I had to get up at 3AM and go shut the main water down by the curb when the first and only connection they made leaked. I have never seen the level of ineptness in scheduling coupled with the mysterious inability to reply to any phone calls or texts. I never knew when the crew was coming and lost count of the number of times I left work to meet them and they never showed up and never responded to calls. Part of the deal was for them to write up an invoice and help me interface with my insurance for a claim. I was repeatedly told to not contact the insurance without them as saying the wrong thing would lead to a denial of claim. It has been over a month now and despite multiple scheduling's, no one has ever done this. They claimed to have a great drywaller to repair the damaged drywall and access points they created for the install. To this day I don't know who that is and there are holes in my walls still. The water taps on the outside of the house are just sticking through the walls without any support. The absolute final straw was me physically going to the shop and meeting the manager to solve this issue. He was shocked and surprised about the situation and promised to come out and start resolving these issues...4 hours after the time he set had passed with no phone calls it's clear that these people cannot keep their word about anything. This has been the worst experience I have ever had with any contractor of any sort in my entire life. I suggest anyone needing any work done stay far far away from this incredibly unprofessional business. It probably wont be that hard, this place won't be around too long. Not with this total lack of professionalism. I'm now going to have to eat the insurance I guess and I'll get my own drywaller. Will have to call a second plumber in to fix what was left undone. I'm not a rich guy. I'm an hourly gut taking care of his 83 year old mother. The stress of the randomly appearing workers and chaos it created has not been good for her. I don't know what else to say. I hope no one else has to go through this. Do not use these guys.

This company ripped us off for thousands of dollars. THOUSANDS. In a nut shell they lied to us and told us the main line under our patio was the problem via their cameras when it WASN'T, they just wanted to cover their butts because the main line THEY replaced not even a year ago was totally shot and so poorly put in that caused my house to flood again and it had NOTHING to do with the line under my patio.... this is per the plumbers who ripped it out for no reason based on Sam the Plumbers bid, and per THEIR OWN SAME THE PLUMBER TEAM members who had to replace it in the end AGAIN. To this day they refuse to even talk to us about the money we lost in destroying our brand new patio for no reason other than a CYOA LIES. SAM THE PLUMBER RIPPED OFF NOT JUST US BUT OUR 4 KIDS. WHO DOES THAT?????????? We lost thousands and due to it we had to cancel our 4 kids Disney World vacation just 60 days out because the money we had saved for it paid to destroy our new patio and replace a good plumbing line due to a liar. My little girl, and my autistic son was bawling, my oldest was devastated and kept saying "why did they do this to us". I am crying just remembering those hard hours watching my kids heartbreak. Thanks Sam the Plumber! When it comes to Sam the Plumber I highly recommend to RUN AS FAST AS YOU CAN AWAY FROM THEM. THEY LIE, THEY WILL RIP YOU OFF, AND THEY (yes the owner and Morgan) will act like they care via the phone but then never return any of your calls once they realize the magnitude of their staff members deception. I have called in the last week over 3 times for Morgan only to be promised a call “right back” only to never get one. I trusted her, I trusted all of them. They lie… THEY ALL LIE.

The plumber who came was kind and temporarily replaced the disposal, at first charging $175 then dropping the price to $140 because that's how much cash I had I. Hand. However it broke entirely less than a week later and the owner told me to get a new disposal which he'd personally install...he told me what kind to buy- at least 1.5 hp and told me he'd be there in the morning. He never showed- not even days later. Finallly- after at least an entire week passed- I gave up and hired another plumber to install it for me T my expenses. I had dishes piling up and it wasn't pleasant living conditions in the increasingly unclear rn hkitchen and I worried about the health hazard I feared it may pose and are out for at least a week. When it was finally replaced I breathed a sigh of relief...I am disappointed in Sam personally and professionally and the fact that a customer had to endure what I did- with no explanation or apology. Unacceptable.

The representative came out on time and was very professional. He performed an analysis of the problem. He fixed the issue and showed us some remedies for the next time the same situation happens. I would definitely hire this company again.

They responded quickly and did advise me that there was an extra charge for after hours service. It took a while to locate the issue but it was cleared quickly. Not the end of the story. They said I would need our toilets rebuilt since the water backup into the toilets and the shower. They came back and did that. Still not the end of the story. The water backed up again. Into the shower and toilets. They came back and told us that there was a bigger backup and would need more money to find it. They spent hours locating it after we paid another 300.00 and after another plumber came and cleared the problem...they left. All told we spent over $2,000.00 on all of this.

It went great! He checked all my toillets before he left. He was very professional and answered my hundreds of questions. I would hire them again.

It went well. He checked the toilets in the house to see if there were any issues with them. Very helpful and friendly.

We were in need of a plumber as we had a leak in an exterior pipe. Found Sam the Plumber on Angie's List and with the good rating, gave them a call. It was actually a very pleasant experience. We called that morning and began receiving service within a few hours. We had a wonderful man named Angelo who arrived on time and was very knowledgeable and explained everything he was doing. He made the repair and even came back that night when he was off the clock to check to make sure the leak had stopped and to turn our water back on. We couldn't have asked for a better experience. Very pleased with the $300 price too. Will definitely recommend to family, friends, and neighbors.

Had a gas leak in the valve behind the stove. I called at 10 o'clock this morning it is now 3 o'clock and the problem has already been fixed. Steven was fantastic, nice, and courteous. Price was reasonable and work was done in a very timely manner. Will definitely use them again for any problems that we have and would highly recommend.

They are experts in what they do, get the job done and I am happy to report, never had to call them back.

Brian did a great job. Knowledgeable and helpful.

Excellent, even better than expected! I wish I had known about this plumber sooner!

The plumber was polite and efficient. He replaced the corroded pipes with PVC. It took a little over an hour.

I called and they came out 45 minutes later as promised. The plumber was very polite and diagnosed the problem straght away. He gave me a quote and went right to snaking under sink until he met problem and cleared. He brought his own pail, etc. and cleaned up immediately. He was very imformative and polite. Work was done by excellent capability. Will definitely keep in mind for bigger project we have for future.

They were very good to work with. The price was good, they were thorough, helpful, and professional.

Called on a Saturday morning at 815am. Big plus to get a plumber so easily on Saturday without triggering an emergency call. Got an immediate call back. Steve and Justin arrived between 9 and 930am. I explained the location of the leak and the fact that the pipe had come apart. They removed a partially completed ceiling sheetrock patch, with my permission, since the leak was not easily accessible from the attic. They did the repair work efficiently, courteously, and professionally. It was not a particularly difficult task but it was done well and without wasted effort. Cost was relatively reasonable. I was happy to have the issue resolved so quickly. They provided the number of a recommended sheetrock repairman and a quote for replacing two attic water heaters. I'm still in the process of determining whether I like the cost or not.

My washer decided to backup last night (12-10-15) and spit a whole washer tub full of water out of the drain in the wall. I called first thing this morning (12-11-15) and asked if anyone could help today. The dispatcher was very friendly and said "Of course we can help you right away". They not only helped today, but were at my house within an hour of calling for help. Stevie (the technician that came out from Sam The Plumber) was very knowledgeable, honest about the problem, very knowing of where to check for the drains and outlet, checked where the outside drain line was, checked the toilet line in the adjacent bathroom to make sure there wasn't a plug there as well. He noticed we were on a septic line, so made sure that wasn't backing up too. While waiting for the washer to run a quick cycle (after unplugging the drain line) to make sure it wasn't going to plug up again, he also examined my squeaky shower faucet, explained what I need to do to fix that, checked my water heater (because I also need to replace it), and gave me a quick estimate on fixing those plumbing issues I have also. Very nice young man who knows exactly what he's doing. I will definitely be using Sam The Plumber again! Happy happy customer! Prices are excellent too.

I contacted Sam the Plumber based on the company's excellent profile on Angie's List and they lived up to this rating. I noted the faint smell of natural gas in the cabinet under the natural gas cook top range and surmised it was due to a leaking valve or tubing. I used a methane detector to confirm the valve was the source and called Sam the Plumber on a Thursday in the pm and an appointment was set up for the following day. The plumber arrived on time and agreed the valve needed to be replaced. He did not have the exact size needed in his truck so he left for about 20 minutes to retrieve it from the shop and returned with a partner to replace the valve. They also re-lit the two water heaters' pilot lights after the gas supply was turned back on. Both technicians were very personable and professional. The bill was very reasonable and they performed good work that appears to have solved the problem. I was quite happy I contacted this company.

They were able to send someone out frist thing the next morning. The service person did a quick inspection of the old water heater to determine what he needed, and returned from his supply run less than an hour later. He had the new unit installed and tested in about an hour with all new fittings. No surprises, and the price was exactly what he quoted This is the third time I've used Sam the Plumber. The first was to connect a new gas grill to the house gas line, and the second time was to unclog a kitchen drain. These guys are responsive, knowledgeable, reasonably priced, friendly, and helpful. The person who came to fix the drain identified and corrected a problem from a previous plumbing contractor. He also replaced a toilet flush mechanism while he was there, and looked at some bathroom fixtures to give advice on some remodeling jobs we have in mind. I don't plan to call anyone else for plumbing work.

Installer completely prepared the area laying down tarps to protect the entry way and the carpet on the stairs; He kept me informed on each step of the work; Two additional installers arrived to assist in moving the new water heater safely into the attic; The water heaters were "as described" in the quotation (no substitutes); Installer was courteous and professional; Final price was exactly as quoted.

Very well. The plumber gave me options, and the best one was to change out the toilet altogether. The plumber left my house, went to procure the toilet, came back and installed it. It runs very well, plus it's one of those toilet that uses less water. Even better. I highly recommend this plumbing service. I've used them several times.

The waste disposal issue was cleared and at a good price so though it took a while, it was charged by the job so that was great and there was not a mess to clean up because "Saint" was careful about keeping things neat. One comment on that job was, like plumbers seem to do, I was asked for a bucket and "old towels", neither of which I provided as I didn't have anything that would be OK for whatever might come out of the drain (I don't understand why plumbers don't have their own "old towels" as the home owner may not have any yet doesn't want a mess either). What made my overall experience a "C" was that part of the apptmt was for them to look at a leak under my raised house. After clearing the garbage disposal, we discussed how they would best determine the source of the leak. In the end, Saint proposed that he come back with their master plumber and as long as I was willing to let them put a hole in the outside ceiling (I was) , they would not charge me to see if they could determine the source of the leak in an initial view. About a week later, I called and asked to arrange that. I was told Saint was out sick and to call back the next day. I did. He was still out sick. When I called the following week, I was told he was really busy and so was the master plumber but they would have him see msg by 7 am next am and he'd call me. I never heard back from them. Note: on my last call, I told the office contact it didn't have to be "saint" that came as long as they were willing to honor his offer. At the least, I think someone from their office should've followed up with him and me. I had called enough times.