The first time he did work it was excellent, but never showed 2 other times we made appointment.
Description of Work: Pool repair
Rating Category
Rating out of 5
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Steven S.
06/2015
5.0
pool cleaners
+ -1 more
unknown
Description of Work: Replaced the main pump motor, cleaned the DE filter and replaced damaged grids. He even re-precoated the filter without asking. Cleaned up all mess afterwards.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
2.0
punctuality
5.0
Yes, I recommend this pro
$500
John C.
05/2013
1.0
pool cleaners
+ -1 more
While we were gone for three month they stopped pool service without notifying us. When I called there excuse was they had personnel problems and could no longer supply service. As I was out of town I had to find a new service while away. Fortunately I found Pool Depot. They are excellent. While Dr. Pool was coming on a weekly basis there work was above average. I would rate it a B. I can not recommend them because on the unreliability and lack of communications.
Description of Work: Was supposed to clean the pool on a weekly basis.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$180
Response from Dr Pool
This review is not for my company. We don't service the Cypress area. There is another Dr. Pool there that does. We are not affiliated with them nor is it a franchise. We only service the clear lake area. We would appreciate if you removed this review or place it with the right company. Thanks for your understanding
Ingeborg P.
09/2011
5.0
pool cleaners
+ -1 more
I really liked them a lot. They were on time and finished it within a day and a half. The price was half of what we paid eight years ago for the same service.
Description of Work: They replastered our pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Chrissy W.
06/2011
1.0
pool cleaners
+ -1 more
Would not recommend!!
Description of Work: Horrible experience with these guys.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Monica F.
06/2011
1.0
pool cleaners
+ -1 more
See above.
Description of Work: He returned my call and said he would be out in a couple days to check my pool lights - never showed. I think his number is disconnected now.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Jeri' G.
02/2011
5.0
pool cleaners
+ -1 more
Great weekly service paid by the month with wonderful employees.
Description of Work: Extremely reliable and professional ongoing weekly service. I have used this service for several months. I can't say enough about my experience with this company versus the many others I have used over the last 20 years! I never have to even THINK about the condition of my pool. Every aspect is monitored and repaired without my having to get involved...EXACTLY WHAT I WAS LOOKING FOR!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Michelle G.
12/2010
4.0
pool cleaners
+ -1 more
They were very professional, I live in a rental house and the landlord has chosen not to fix the spa. So I got the quote myself and was prepared to take care of it myself it wasn't too much. However, unfortunately the cost of the repairs is more than I am prepared to do for a rental house.
Description of Work: They came out and gave me a detailed estimate on what it would cost to get the spa up and running correctly.
Rating Category
Rating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$85
Jean K.
09/2009
5.0
pool cleaners
+ -1 more
He comes out and listens to what I say. He tries to figure out what the problem is and the best way to repair it. He looks for ways to keep something repaired, rather than making me buy a new part. I don't feel like I've ever been overcharged with him. Sometimes, I have gotten different quotes from other sources, and he has always been way below the competition. If I ever have any issues following a visit, he will respond and help in some way.
Description of Work: He installed a new saltwater system in my pool. He also installed a new pump and did the electrical work necessary for a new back end to the pool. He did some repairs on the main pool pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Toni L.
11/2008
5.0
pool cleaners
+ -1 more
We began having problems with our pool, having just moved into our home, almost immediately even though it had been inspected. Dr. Pool did a good job of diagnosing and addressing all problems within the costs he quoted. He is extremely difficult to reach and schedule visits with, because he is so busy. However, he has always returned my phone calls and made every effort to attend to our issue in a timely manner.
Description of Work: Inspect pool systems, replace filters, and test and balance water.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,000
John B.
07/2008
5.0
pool cleaners
+ -1 more
Jason, came to house and gave me a quote on the things he believed were wrong. He then gave me different options on the things I needed fix and we worked around my budget. Great guy and easy to work with.
Description of Work: Fixed my broken and wrong plumbing and put in a new polars pump and motor.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$433
Justin C.
06/2008
3.0
pool cleaners
+ -1 more
Dr. Pool must be busy. We called Tuesday, missed his call Wednesday evening, called him back Thursday and then never heard back. I decided to move on to the next pool repair service.
Description of Work: None.
Rating Category
Rating out of 5
JOEL B.
07/2007
5.0
pool cleaners
+ -1 more
Dr. Pool did a great job on the pool. They were always on time and professional. The guys working were always neat and clean and very polite. Even though this was just a one time thing they treated us like recurring customers.
Description of Work: We had Dr. Pool drain, and clean our 22,000 gallon in-ground pool. They also re-plastered and re-tiled it.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,400
Richard M.
02/2006
5.0
pool cleaners
+ -1 more
The contractor was great and very cordial. We only needed him for this one job and he was great. They found the problem right away and fixed it quickly.
Description of Work: The motor was not working properly in our hot tub and needed repair.
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Service Categories
Pool and Spa Service
FAQ
Dr Pool is currently rated 4.1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Dr Pool accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Dr Pool offers free project estimates.
No, Dr Pool does not offer eco-friendly accreditations.
No, Dr Pool does not offer a senior discount.
No, Dr Pool does not offer emergency services.
No, Dr Pool does not offer warranties.
Dr Pool offers the following services: Pool & spa maintenance, renovations, equipment, sales, installation & repairs.