Captain's Cooling & Technical Services

Randy returned call immediately, work was scheduled for the next day and all is working perfectly.

Repairman arrived called and said he was on the way and was here about 15 minutes later. He knew what the problem most likely was and fixed it pretty quickly. Have used them before and will continure to do so.

Jerry called and came out at the appointed time. Our 30 year old Maytag dryer was making loud intermittent squealing sounds, but wouldn't do it when Jerry came out. Very grateful that Jerry didn't want to just start replacing different parts if he couldn't hear the actual sound to tell whether it was fixed or not, so he suggested that we video it the next time it made the noise and send the video to the office so he could hear it. The service call charge would be credited at the follow-up visit (I forget how long that credit was good for, but it was a very fair waiting period). The next time the sound started (only a few days later), we made the video and sent it. Jerry came back out, quickly located the worn parts from the video sound, and replaced them. We've put a number of loads through the dryer the past few weeks, and it's worked great.

I left a message for a repair call on Monday afternoon, labor day. Randy and team called Tuesday AM and came out to troubleshoot Tuesday Pm. The fan had locked up on a 1992 vintage unit and I choose to replace based on their feedback and my concurrence. Installed outside unit only, 3 ton on Thursday am. Randy always does top notch work.

Because my house was destroy by Hurricane Harvey , unit was installed but it would not be working for another couple of months. I am sure it will be just fine.

Went extremely well, they filled out paperwork for my insurance

Jerry looked at the situation and decided we needed a plumber.

We used him in the past when we had normal air conditioning. He is very good, absolutely wonderful. We just don't have that kind of air conditioning anymore. We do use them at a home we have in Galveston, Texas. They do everything very well. They are very professional.

We tried to dry some clothes and got an F1 error message on the display. I looked on line and found that it indicated a bad circuit board. I called Captains and talked to one of the service men and he said the warehouse had one left, he would pick it up and be out to replace it. Guess I called about 9am, About 10am, Jerry called and said he'd be out between 11am and 12pm. He got here about 11:30am, replaced it and all worked fine. From I time I called until the time he left was only about 3.5 hours. Have used them in the past and have always gotten great service.

Called the appliance repair number listed on Angie's List. Call was returned within an hour saying Jerry would call back and set up an appointment for that afternoon. Jerry did call back, showed up on time, and knew exactly what the problem was with the refrigerator. Fortunately it was a fairly easy fix that involved melting some ice that had accumulated where it should not have been. He was very careful to make sure that the kitchen didn't get all wet and that everything was cleaned up when he was finished. He answered all my questions along the way. He told me to call him directly the following morning if the refrigerator had not cooled back down as expected. I did not have to as the repair fixed what was wrong.

I phoned the number listed on Angie's list. I was referred to an alternate number for appliance repair. Jerry ( not sure if his name was Jerry that I talked to) called me back promptly, and said he could have someone out the same day to look at the unit. I was very pleased that they could accommodate me so quickly. The tech was here for about 15 minutes and charged me $79 for a service call. He left me a receipt

I called Captain's Cooling & Technical Services because the ice maker in my refrigerator stopped working. Mark Hall called and scheduled an appointment to come and look at my problem. He performed a diagnostic, showed me what the problem was, and quoted a price to fix my problem. He had a part in his service vehicle, did R&R ice maker, and had my ice maker working in a short time. I am very happy with his service and would recommend them to anyone with an appliance problem. He was very nice and very professional.

Called Captain's on Thursday. Was told the service tech would call on Friday to schedule an exact time. Tech called and was able to make it out by 1:30. Had Fridge buttoned back up by 2:30. $179 for an hour work included Diagnostic Fee.

Excellant skills of the technician, quick curteous and very knowlegable

Very professional, punctual, and knowledgeable about the repair. We were impressed. Nice work!

My fridge just stopped cooling and I believed it was due to all the storms, I was impressed that they responded quickly and were honest about the repair. It was recommended that I just buy a new fridge since the repair was going to be more than just getting a new one. They could've told me that they would repair it and make money but he was honest. I like that so yes, I purchased a new one.

Mark was professional, took time to show me what he was doing and how to apply general maintenance on my dryer to avoid future repairs. He could have claimed that parts needed replacing but didn't. He was great to work with. Dryer works better now than I can remember it ever working.

I called Mark with Captain's Cooling to help me decide if an aging refrigerator that wasn't cooling properly was worth the investment to repair or replace. I called Mark and left him a message to return my call. In less than two hours, Mark called me back and we discussed my issue. Based on my description of the symptoms, Mark made some suggestions for possible replacement parts and said he would price them and get back to me soon. Less than an hour later, Mark called me back again and said he had found the part online for about $30. He had me run one last test on my refrigerator over the phone to confirm the issue. Sure enough, Mark's diagnosis was spot on. He offered to come out and replace the part and then also suggested that it was something I could most likely do myself! So, I ordered the part and am waiting for it to come in and I'll be all set. I can't thank Mark enough for his help and professionalism/courtesy. Mark and Captain's Cooling didn't charge me a dime for this service, and I guarantee you they will be #1 on my list when I need help like this again. You have a customer for life. Thank you again for all your help! Mark is a class act...

Went well considering he had to almost take the whole dryer apart to get to where he needed to work.

Arrived on time, helpful, had what was necessary with him, finished quickly. We have since contacted them to work on our dishwasher - with the same prompt result. Still waiting on the part to get here and will finish the work at that time.

Arrived as scheduled, diagnosed problem. Ordered correct part and installed when part arrived, in 2 days. New exactly what to do. This was second time using Captain's and we'll use them again.

Very responsive and professional

I got a response very quickly and he was very knowledgeable about AC and provided a little extra information in the response. Most companies in the area charge around $50/pound so this is a standard rate.

Mark Hall came out and took the dryer apart and checked everything. Finally found that the Main Idler Pulley and pulley needed lubricating. Once that was done, worked like a charm. Checked dryer vent and cleaned that out some. Was very please with his work and the fact he stuck to it to find the problem. He said he had never really run in to that before. He called before he came to the house and arrived within the time period he gave me. This is the second time I have used this company and will use it in the future. Very reliable and the price was right

Arrived on time, had the parts on the truck and fixed the washer in about an hour. Amazingly friendly and efficient. We called the evening before and the washer was fixed by noon the next day. On my favorites list!!!