Integrity Products West

Garbage! Frankie is a scam artist and refused to do a good job on the service and installation of his products. Absolute trash. Home Depot has better products than this scammer. AVOID AT ALL COSTS!

I completed all of the demolition of the old countertops, backsplash and sink. I replaced/repaired the sheetrock prior to installation except for one area that was left open to the studs. The old configuration had a built up shelf between the sink and the kitchen windows so the sales representative and the installer advised me not to sheetrock this area. We were not going to build another shelf here. They explained they would need to nail wood into the studs to form a support for the quartz. The installer took measurements before and after the demolition. This was my first experience with any type of remodeling. During the entire process, the sales rep and installer arrived when they said they would. On the day of installation, the first problem occurred when the installers pulled out the gas range and broke the gas line. We had to call the gas company, evacuate the house, and all work stopped for about two hours until this was repaired. The installer then said that we (as the owners) should have pulled all appliances away from the wall but no one communicated this to us beforehand. I began noticing things that didn't seem quite right. The countertop "bounced" in some areas; it butted up next to the studs in the corner; in some places they cut the sheetrock that I installed and they pushed the countertop next to the studs; a piece of my cabinet next to the stove was broken off and they glued it back in place; they braced the undermount sink with 2x4s on either side (this was very unsightly); and the fold-out drawer in front of my sink was no longer usable because the sink was too close to the edge of the counters. I called the sales rep about my concerns and he said the installer could fix everything I mentioned. I didn't see how they were going to fix the problem with the fold-out drawer without recutting quartz, but I wanted to give them the chance to fix everything. I asked him to come look at the complaints but he declined saying it was the installer who would resolve the issues. The installer came to fix everything and made a huge mess. They removed the 2x4s under the sink but used thinner wood on either side of the sink that was jammed up to the top of the sink. This busted open the back part of the cabinet under the sink. The broken cabinet next to the range that they had previously glued back was now a gaping hole. They put more shims under the areas that bounced. When they sawed the quartz to make it fit better, they didn't seal off the work area and there was a huge cloud of dust that settled upon everything in my house. This was not just a little bit of sawing and we had to go outside to keep from breathing the silt. This has been a major house-cleaning project. However, the straw that broke the camel's back is that they could not fix the sink area so I could still use the fold-out drawer. The installer and I discussed that the only way this could be resolved was if the quartz was removed and another piece recut. He said that wasn't going to happen so I called the sales rep again. In trying to resolve these issues, the sales rep kept pushing me off on the installer. I didn't think this was very professional because my arrangement was with the sales rep and not the installer and the installer worked for the sales rep, not me. The sales rep still didn't see the need to come look at my issues but finally agreed. When he came, I told him to just take everything out and refund all of my money. He agreed to this and said it was clear he was not going to be able to please me. This comment offended me since it didn't take into consideration the quality (or lack of quality) of their work. To them I was apparently just being unreasonable. The installer arrived at the appointed time to take everything out. I then noticed they had cut the cabinet while installing the undermount sink. While I understand this was necessary in order to get the sink in, there was no communication about this beforehand. This was an issue that had to be fixed when a different company installed the new countertops and sink after them. I also noticed that they had not braced the countertop in the corner as they said they would. The new installer said this was a serious issue in that the countertop was not very stable at that point and could have broken easily. At some point, the sales rep asked if I would consider leaving everything in place and just pay the cost of materials. I told him this was an issue about the quality of the work and not the money. I subsequently received a full refund after about three weeks.