72 Degrees Air Conditioning & Heating

.

Excellent service. The technician was very prompt and courteous. I don't understand the negative reviews that I have read here. Any time that we have called 72 Degrees, they have responded quickly, professionally and always addressed the issue. While they are not the cheapest out there, I believe you get what you pay for. Thanks to Adrian, Brad, and all the 72 Degrees Team for doing quality work!

unknown

Company came for annual maintenance- performed the work. The next day air conditioner stopped working. Came out and informed us the air conditioner would need at least 500 dollars in work. Something just did not sound right. Called another Air condition company to get 2nd opinion. They informed me that the service done the other day put the unit back in backwards that was why it was not working. That was the ONLY thing wrong with our air conditioner. I had them fix it, I did not trust 72 degrees to do the work. I contacted 72 degrees and was told they would not give me a refund on the annual maintenance work that was done wrong. Will never use this company and would not recommend. They do not stand behind the work.

I never really bother to read the good reviews about a company...I figure that if they are in business that they have to get it right once in a while. i'm more concerned with and quot;patternsand quot;... behavior that can be noticed with an accumulation of negative reviews. Firstly, i want to say that although this company advertises a Kerrville location, they are not physically in Kerrville but Fredericksburg, Be advised an $89 service fee and a $20 and quot;tripand quot; fee. This fee was waived for me only because I told them when I called exactly where I lived and asked them the fee...they neglected to mention the extra twenty bucks even though i asked twice but tried to charge it when they got here. Needless to say it was waived, but not until a huge protest on my part. So...they do arrive a half an hour late with no apologies, tried to sell me an insurance plan and a new unit, but I wasnt going for it. Their repair guy and quot;Billand quot; said that I needed a new housing unit, wheel, brackets and capacitor. The price quote for the capacitor was $132 , the capacitor was another $132 and the housing was to be $383. I got on my computer while he was there and saw that the capacitor alone would cost ten bucks max so I said that I would buy the parts myself. He agreed to give me a list of the parts numbers and he wrote that he would install for the $89 an hour. After several calls and emails and him not responding, the owner called me and said that he didnt know the parts numbers and of course would not go to the trouble of getting them and that they would not install the parts that I ordered because ....well in his words ...they couldn't guarantee them. I figured it was probably because i wasn't willing to pay over 500% mark up. I ordered the parts for $150.00. I then called another service which was local and paid him a lower hourly wage to install. It turned out that the housing was fine as was the capacitor that Bill swore to me that he checked.I had him go head and install the new housing that I didn't really need, as I wasn't sure if I could return it and the cost to ship and all. I see now that 72 degrees attempted to take advantage of a single woman who they figured would never know....There attempt to charge me over $700 for a repair that cost me $280 should give you an idea of what they are about.... Response to response 1/6/2012 National Service Company of the Year? LMAO. Please I implore anyone that falls for this gimmick to investigate just who and what this pay-for-an-award company is about. You can fool some of the people some of the time, but ....you can't fool anyone with an IQ of over 75 with that one. Did I mention to you that I was voted Customer of the Year in 2012? Also Most Honest Reviewer of 2011? I was told he would be here at one oclock not between one and three. He was, therefore a half an hour late as I stated. Yes, he DID put on parts that I didnt need..but that is because YOUR company stated that they WERE needed...and so I purchased them...Not sure why anyone would HAVE to have a second opinion for parts as you suggest. Are your people not knowledgeable enough to make the diagnosis that you suggest that your customers pay ANOTHER $100 for a second opinion? You must be kidding...that is just plain crazy. Incidentally, i did not hire a fly by night company as you suggest here...it was a very honest licensed LOCAL company that has been in business here longer than you. I understand that the current owner is not the original owner of 72 degrees...rather his son. Quite often a son or daughter taking over a successful company from a parent can have downfalls... In ending, yes I did find the right company ...and it definitely was NOT yours...

They are really nice and professional. The quality of the work was good. My only complaint is that they installed that they installed a Train and there was a small problem with it, but it wasn't their fault. They came out to fix it. They are always on time. They put covers on their shoes to make sure that they don't track dirt into the house.

Great, we called them after having a postcard discount offer for service. The repairman was prompt professional and had ID that showed he worked for 72 degrees. After discussing various fixes we agreed upon a new heat pump. The owner of the company came out to or house and gave us a FIRM estimate for a new Amana system as ours was almost at the end of it's useful life. He did a load calculation and gave us firm assurances of what his company would do if they failed to provide satisfactory service. He was a consumate professional and all his technicians are likewise they showed up promptly told us what they were doing along the way. The city inspector showed up 2 days later and remarked upon how professional the installation was. Seriously, I would recommend them to anyone based upon Mr Schneiders business practices as he gives written guarentees of what his company will do if not satisfied. We are extremely impressed and will remain a loyal customer recommending him to all our friends for A/C or heating.

you stink!

We have been in our house for more than a year. We had no idea how old the A/C was, so we opted for an inspection before the summer was in full swing. I called and set up the appt. The technician was prompt. The first thing he started to do was sell us a monthly membership, offering discounts, priority for service requests. It was a hard sale. When he finally went out to inspect the compressor, my husband looked over to me and said "I think he just tried to sell us a set of encyclopedias." After he did his inspection, he gave us a list of three things he thought we should do. 2 were worn parts, still working. The third was a freon charge. My husband decided to do the charge. He marked our vents as clean. Really? He looked into the one in the kitchen. He did not look at anymore. We asked what year the A/C was. He told us 2000. When we asked what it would cost to replace it, he said he had no idea. The owner does not want that information out there. So, our $72 inspection cost $204. While I am not really questioning the abilities of the technician, I think the hidden information along with the hard sale made this a distasteful experience

This business advertised this service and inspection for $49 per unit a few weeks earlier. Of Course that offer had expired and the fee was now $79 per unit. They replaced some thing in one of the units and charged $100+ for that. Then the tech wanted to put 1/2 llb of freon in a unit with the leaky coil for $130.00. I declined the freon and asked for a price to repair the leak. The tech then found the leak in the coil and said they would have to order the part, which was still under warranty, but the labor was not covered by warranty. The estimate for the labor, taken from a sheet of paper for that job was shown at $1,100. + the cost of freon. This is a small tonage unit and the actual cost of installing a complete new unit would around $2,500. With the total cost of servicing and fixing this unit at around $1,500, it makes little sense to repair stuff and the warranties are of little value without labor included. After talking with the company that installed this Trane Seer 13 unit in October 2007, I had it repaired by them. I found that their pricing was taken from some kind of unit pricing system similar to what is used by Auto Collision and Repair shops where each job is assessed a fixed price regardless if it take 2 hrs or 5 hrs. I had another company, Hill Country Refrigeration, do the repairs and was assured that they would charge for the time it actually takes to do the work and that it would be a lot less than I was quoted by Scheiner's Refrigeration dba 72 Degrees. They have yet to send me a bill and the work was done 2 weeks ago. Heck they may have done it all under warranty. When dealing with any business that is on a unit price system, a 2nd estimate needs to be obtained from a company that charges for actual time spent on the job.

They were on time, did not push for extra services. William was most courteous.

I called them to do a check on my AC unit before the hot weather arrived. They setup a date, got here on time and did a tune up on the system. They also identified some potential problems. I will schedule those fixes soon.

My overall experience with them has been good. They are great. They are courteous and they come when they say they would. They were going to be 20 minutes late but they called us and informed us about it. Their price and service was great. My furnace runs like its top notch and I am pretty satisfied.

Came home from work one Friday evening, the temperature outside was over 100 degrees and our air conditioner in our house was not working. We called 72 Degrees, afraid that we were going to have to go all weekend with no A/C, but they showed up within 15 minutes, and had the A/C running in no time. They are very courteous and professiional and we will not hesitate to call them again if ever the need arises.

The technicians arrive on time, are extremely professional, and even clean up after themselves when they are done. We had them replace 3 older heating and cooling systems in the past two years and they provided excellent service. The installs were done professionally, on time, in budget. Now they provide the preventative maintenance on all our systems. Looks like we have one older systems that will need to be replaced later this year and I know 72 Degrees will be the company I turn to for the new unit.