Thompson's Cooling and Heating Inc

We have used Thompson's Cooling and Heating for 15 years now. 12 years ago they repaired my furnace. When the cost of the parts came in lower than he thought, they gave me the lower price. It's been working great ever since. 2 years ago our air conditioner needed replacing and they gave me a great price for a quality unit. They are always prompt and professional. I am relocating 5 hours away now and selling my house. I called them to check everything out right before the inspector came to look at my house. They were here in a flash. I just hope I can find a provider with the same service and ethics as Thompson's in my new location.

He arrived on time and was very professional and courteous. He was very knowledgeable, he explained what he was doing, and I never felt like he was trying to "upsell" me into buying more than I needed. I am very happy with Thompson's and I will not hesitate to call them again and recommend them to anyone who needs heating/air conditioning service.

During the second visit they advised that in fact our compresser was shot and we needed a new one. We asked for the price on that and the price on a complete new system. This is all occurring with it 100 plus degrees outside. Then we got a competitive bid with another Company. The other Company had a higher Consumer Reports rated system and it was 3,000 cheaper. Since they missed on our first repair we decided to go with the other Company.

The work went excellent. They started at eight and were done by 4:30 in the afternoon. Then cleaned up any mess and you couldn't tell they had been there. But now we are extremely comfortable.

called when I heard rattling in attack ( before we changed filter and after we changed filter!)

The owner of the company also performed the majority of the install. He was very nice and professional in dealing with my wife every day.The work took about four days, due to the large amount of work involved. Everything looked great and worked fine. An exceptional note was how short a period of time it was between the old system turning off and the new system starting up. Thompson also gave a nice discount for installing an electrostatic filter unit that is a great feature to have. I am an industrial electrician, so I know when such work as this has been done properly, and it has.

The installation went fairly well and seemed professional until the owner/lead installer of the company could not resolve a lower than normal heating problem on the downstairs heat pump and a loud blower vibration noise in the downstairs air handler. Also, the downstairs heat pump would go into defrost mode too often at too high of an outside temperature. Through the summer I was averaging an electric bill 10% higher for comparable same average monthly temperatures. I complained about this. The owner came back in Sept. twice to try to resolve the problems but could not, perhaps because of his lack of experience in diagnosing vibration and how to resolve heating problems on a heat pump. He then sent his assistant out two more times to try to resolve the troubles, to no avail. I started asking in January, that he talk to the Manufacturer's Tech Support to see if they could suggest something. He was not very reponsive to this but by Feb or March he had talked to them due to my reminder messages. They suggested some things to do and in March after my constant requests, he sent his assistant out 2 more times by himself to try to resolve these items with their suggestions--the vibration, low heat output, constant defrost operation, and a new problem where the downstairs heat pump would buzz and not kick on. A hard start kit was added and solved the buzzing heat pump problem but the other problems were not resolved. About this time he started getting busy with other work and became very defensive about trying resolve the issues. Finally, he talked to the manufacturer again and they sent a technical representative out in late March. The manufactuer representative easily diagnosed the troubles and ordered a repair kit ( smaller blower and smaller fan) for the for the air handler, a 2nd replacement defrost board for the heat pump, and ordered that more freon be put in the system which he thought was too low (this increased my heat output downstairs by 4 degrees). He also ordered a different hard start kit for the heat pump. So after the second time the manufactuer rep was here and Thompson's assistant installed the parts and after he made the recommended changes my problems were all gone. Thanks to the manufacturer! As far a Thompson's goes I really got tired of the excuses made by them which in the end showed as invalid and not true. They seem to need improvement in listening to their customer and better diagnosis skills when non-standard installation problems arise.