The Crown Moulding Company

Awful customer service: 1) Scheduled a meeting to go over what I wanted done and for company to take measurements. The meeting was on Saturday morning at 9AM. At 9:15, I finally called and owner was in Arizona. He sent 2 guys out to measure at 11:30 instead so I waited around for the crew that morning. 2) I did receive estimates a few days later and the prices were reasonable. I spoke with owner and wife several times over email and owner was to come out to go over exact design / details. Owner was to come out Sunday, Sept 8th in the morning. After calling and emailing with no response, nobody ever showed up. 3) I finally sent a note asking if company wanted my business or not. They said very much so and that they would be over Thurs, Sept 12 and 6:30. Again, owner was a no-show and did not respond to email, phone, text. His wife finally responded with a "sorry". I was willing to get a lot of work done and pay cash. It felt like I was doing company a favor by calling and that my time was less important than theirs - definitely not worth the time and headache.

First day, they arrived one and one-half house late. They also appeared clueless as to what rooms they were to work in. They also arrived without any paint, despite being given the paint formula they were to use. I walked them through the house explaining what they were to do - pointing out tricky areas, such are the curved plantation shuttler in the office. I stayed home for the next 3 days to be available for questions, etc They then got to work. As long as the room/s and corners were perfectly square, their work was adequate. However, most of my rooms have sloped ceiling and angled walls - in which case, the moulding does not line up correctly and looks like a 4 year old installed it. Then on Thursday, despite specific instructions on how to handle the plantation shuttler. they cut the top off the plantation shutter in the to install the moulding. They were very sloppy with the paint and when putting my bed pack in place, they gouged the walls, requiring sheet rock repair and painting. As soon as the workers left, the owners wife started dogging me for payment. Not kidding, she called my house phone 4 times and my cell phone 3 times in a four-hour period. When my husband got home from work on Friday, he was just as shocked at their work. We refused to pay until they cam back on Monday to try to remedy. Every angled wall and sloped ceiling in this house looks terrible and needs to be re-done. They owner of the company came out with a painter on Monday and tried to make repairs with paint and some sort of bonding material. I went ahead and paid them - big mistake. We are not satisfied with their make-shift repairs. Attempts to get them to come back out and fix these areas have been ignored. This company is bring to do business in multiple states and failing miserably. They are also advertising in local home magazines. By writing this, I am hopeful that I can spare someone else this frustration. I walk tint my home now and it makes me sad - I just hate the way my house looks now.