SMITH'S LAWNAGE INCENTIVES

Very well. I have used this business now for many years and not only is the work done well Mark keeps updated on other things that need attention, like a leaking hose bib and extra trash left in our parking lot that he and crew pick up. He is nice to work with and has a great sense of humor. He is fair with pricing and great to communicate with.

We use Smith's Lawnage for Personal Home, My Parents Home & our Business!! Mark and his crew, are an amazing team. If you need anything form Mowing, Planting Seasonal Flowers, Fertilizing, Monthly Services and more. They can also completely redo your landscaping. Your all in one Landscaping Crew! We have used them for probably close to 10 to 12-years.

The WORST lawn care EVER! First, I was required to sign and pay up front for a one year contract specifying the normal lawn care and landscaping that would be provided. They NEVER fulfilled the terms of their contract. I had to call them three times regarding routine care that was supposed to be provided. If I ever asked questions, Mr. Smith became angry that I should question him. He was very chauvinistic and demeaning to me. He asked me if I was this “bitchy with everyone” when I asked why the bushes were not trimmed and the lawn was cut unevenly. He broke my gate, and it looked as though it had been cut with a saw, so it had to be rebuilt. He broke 3 of my landscape lights, some flower pots and lawn ornaments. The lock from my gate disappeared. He told me I was stupid to keep the gate locked despite having an attractive nuisance in the yard that could cause the death of a child were the gate not locked. He always claimed he had not broken anything and did not offer an apology, let alone replace or repair for the damage. He told me that a woman without a husband could not handle a house alone. He did not clean up the lawn waste and clippings. Though he claimed to have been at the house, I could find no evidence that anything had been done. The lawn was covered with leaves, there were weeds in the planters, the bushes were untrimmed. I called when I got home from work and he yelled at me for not calling during business hours and asked me who I thought I was. I thought I was the person who contracted for his services and paid him upfront! Now, I KNOW I am a former customer who was taken to the cleaners and will never allow him on my property again.

The first few times were excellent. Once the contract was signed services are horrible. When you call to discuss all the missed mows and the quality being horrible and all the missed spots when mowed and the fact they have tore up the fence due to being too lazy to get off mower to open and close fence they use the zero turn mower to push it shut, they accuse you of being difficult and are very rude. Owner then threatens and reminds you of a contract which stated 3 fertilizations over the course of a 6 month period and only received one, as well as stating ALL turf (which to me means all grass) will be mowed and then after decides not to mow the back of the yard except every other time. I have many pictures of the last 3 mows showing the lack of care when mowing. This house belongs to my disabled sister who is unable to do any yard care herself. We cancelled all services at our own home, but he knows this house is operated by a trust and is taking advantage of the fact a disabled lady can not defend herself and the extreme amount of time it takes for a trust account to cancel services.

unknown

I am happy with them. I use them every two weeks. They use a lawn mower that mulches too. They are honest and dependable. They are affordable.

The company originally did a good job. Over the past few months they have become inconsistent though. Missing about 1 out of every 4 mowing appointments since May. When we would e-mail the owner, Mark Smith, to ask if we were forgotten, it was a professional reason - either they had a really big job and were swamped, the rain got them behind, or it was a holiday. This last time, over the 4th of July weekend, we e-mailed him and he became very confrontational and attacked us personally on many different levels. We ended our agreement with this company starting today and would never recommend any one to use this company. By reading the other reviews, it seems like this is a common theme. When his work is questioned, he becomes angry.

Everything was satisfactory--for the most part---until I asked why I was charged $70.00 for "TRIMMED OVERGROWTH POOLSIDE". There is no overgrowth by my pool except for 7 or 8 red tipped photenias for which I was previously charged $85.00 to trim. I asked for an explanation as to what overgrowth Smith's Lawnage was referring to. What I received was rambling diatribes (a dozen e-mails--several of which had nothing to do with the question) which included how I should pay like I'm at Disneyland, hire a live-in Gardner, and to leave him alone until I can get myself right.

I was not satisfied with the cost estimate. The job involved light brush removal for about 0.2 aces. The cost estimate provided only an hourly rate for an undetermined number of hours at a rate of $62,400 per year ($30/hr) for an unspecified number of workers. This projects involves only manual labor with no special prior education, skills, or experience yet the labor rate was equivalent to college graduate level work. The cost of the labor far exceeded the value of the work.

He is honest and provides us with a fair price. He does a great job with our yard.

THEY COME EVERY WEEK AND WORK QUICKLY. THEY DO A GOOD JOB ON THE LAWN.