Purple Care

Have been using this company since 2021. They have gone downhill since then. I had scheduled a tech to come out 2 weeks ago to fix a sprinkler leak, he came out and determined that we needed to turn the water back on to find the leak. He noted that he would be back in a few days. I agreed to this and turned the water on. When a few days came, he did not come back out, so I called the office and they had no idea what was going on. The office then scheduled him to come out 4-5 days later. After this the water leak has been ongoing for over 10 days now. I got tired of them doing the run-around game and hired another company. I suggest you avoid this company. I had to backcharge them for that service call as nothing was completed, I asked for a refund and it went on deaf ears. DO NOT RECOMMEND! AVOID!!

I rarely write reviews but thought an honest review would help other customers. First of all, the company has great customer service when you call in with any problems; they're extremely helpful and kind. My technician Anthony on the other hand does not provide good customer service and is not providing complete value to Purple Care's customers. I have cameras completely around my house and I watch his every service. He sprints across my yard with the fertilization spreader, which goes against the product label and the amount of fertilization that should be applied to my yard. How do I know this? I'm a CA in his same industry and I go through all the same State certified training. Anthony also leaves a paper with a list of everything he completed before he even starts the job. I have a large yard and there has not been one time he's used multiple bags of fertilizer on my yard (I have it all on camera). I've fertilized my yard for years and with the proper application rate, two full bags at minimum is required. I'm not getting what I paid for, even though he indicates he used the proper amount on the paper left before service. The paper always indicates he uses multiple bags, which he does not. Back to the company... They have a terrible problem with scheduling, in 2023 I had to call them 3 times to figure out why I have not been serviced in the 8 week time frame. This is a big deal, especially when turf is exiting its dormancy period; the weeds are growing out of control meaning you have to start mowing earlier than usual. If their system worked like clockwork, I shouldn't have to deal with a large amount of tall weeds early in the season. I have also kept a record of how many times they have rescheduled me, which has been 3 times. So out of 8 treatments in a year, 6 treatments I had to call and request (because it was 12 weeks since they've been there) or I have been rescheduled. I gave this company almost two years of my business, but no more. I hired this company as a luxury so I no longer had to treat my yard. Unlucky for them I have camera's everywhere and I'm in the same career field, trained the same way, certified in the same categories with the State. Anthony is doing his company a disservice and unfortunately customers are not getting what they could be with another company. I have offered to send videos to management, but they're not interested

Sales came to MY door, great job of selling product. Tech came yesterday, sprayed, mainly my cabinet doors instead of baseboard, but worst of it all…..made my dog sick, throwing up for hours. Owner (Justin) insists I pay full price, not even a let’s go 1/2 each since it was not an out right cancel of service for no reason. Great customer service!! 👎🏻

Awful experience. I have paid over 20,000 dollars to redesign and install new landscaping after we put in a pool in 2020. The original person we were working with left before the design was implemented and some of the plants he chose were not suited for our region so they died almost immediately. They promised us that if plants died within 30 days that they would be replaced- it's been over a year later and they have not been replaced despite many emails and calls. They also mislabeled the irrigation system which led to some areas of the yard getting overwatered and other parts under-watered. I called multiple times but it was over 5 months before I myself figured the problem out. I was charged for service visits where they said everything was fine. That individual got fired but many of my plants died in the process and I never got reimbursed. The solution was supposed to be a new plan but when they came out more recently in July the plants were much smaller than verbally agreed to and were rejected them. The plants that were planted were clearly dead or dying on arrival and all have since died. They are now trying to charge us over 2500 dollars when the only service that occurred was topsoil aeration- they are charging us on labor for replacing plants from last year that they said they would replace for free! Every person they send out to do the work appears unfit for the job, is clueless and takes long and frequent breaks (even when they are charging by the hour for bed cleanup!). Also, they charged a card that they had on file for previous mowing services without my authorization even after I sent an email stating that I would not be authorizing charges until I received an itemized invoice showing what I am getting charged for. Like the other reviewer stated, they could not give me that info. I have disputed this charge with my bank and believe it to be an illegal and purposefully fraudulent charge. Avoid this company! They have also damaged multiple items on our property during various work visits out here- do not use them!

Horrible to work with. They billed over $500 and cannot provide an invoice showing what they are billing for, nor was the issue fixed or were they able to find the problem. Apparently their business is to find ways to bill you for as long as they can since they charged per hour. I’d run as fast as I could from this company.

I original hired them to redo my flowers for the summer… they were supposed to plant a total of 9 plants and re-mulch my yard… they came out a total of 3 times the first crew planted 3 plants and re mulched and advised their boss would bring the other plants… the boss came out and planted three additional plants on the service they weren’t completely in ground… they proceeded to send him out a 3rd time with the missing 3 plants and to fix the other ones previously planted and still didn’t do it properly… I called and was advised they would send him back out again on today to fix it… I received an email this morning advising they will not be fixing the job that they completed horribly… this company is a scam and is over priced to offer such terrible service

We are extremely disappointed and unhappy with our service. The salesperson who initially marketed the service promised 50% off the initial application ($50), a free 30-day follow-up, and a subsequent fee of $90 per quarter (90 day) service. We were not given a contract/receipt of the agreement, only a verbal offer. After the 30-day follow-up, we received a $90 charge. When we asked about this deception, we were told "sorry," with no offer to make things better or to honor their original agreement. Subsequent to this exchange, although we were told we could terminate services at any time with no penalty, we now are being told we need to pay the full price of the initial application ($200) if we choose to cancel before the 3rd application (which would have been another $200). At minimum, we have lost confidence in Purple Care for their deceitful practices. We are disappointed that they made promises to us on 2 occasions that were not honored, and we believe their promises are akin to a scam.

I have a beautiful lawn thanks to Purple Care. They installed my sod in 2017. I have been using their lawn treatments and pest control. I have been very pleased with them!

Had a really bad sticker problem. I reached out to Purple Care to take care of this for me and I have not seen any since!

We have been on treatments over a year now and my lawn is weed free and still lush green. Definitely would recommend to anyone that cares about the lawn color and health!

This is a rental property and my renter was very pleased with the work.

Extreme lawn care started my service a couple of years ago. I’ve been fairly happy with their services until 8/22/19. On this day the tech left a bill on the front door but never serviced my property. I have a video Surveillance system and I see the tech place the bill on the front door but I never see him in the yard. The office manager said that video surveillance systems miss picking up their activity all the time! How is that possible? It picks up everyone else! They refused to send another tech out to treat my lawn. They refused to issue a refund but agreed quickly to cancel my service. Purple Care places minimal value on retaining customers.

Horribly, The worst customer service once they got rid of a few good employees that I trusted. They are now over-bidding, not backing their work and could care less if they lose $5,000 in business. Wanted to charge me to put two poles into cement on our gate and reattach an existing gate $550 +. They replaced a 40' plus fence for $1200. Ridiculous pricing. I was about to sign off on them to do about $5,000 of work around my pool and I am so glad I found more reliable, more cost conscious and better customer service related company. Stay away and save your money!

Here is one thing that i dont understand. They told me the don't do bi weekly mowing for some reason. Then another was that their schedule doesn't allow it. I wasn't asking for a lot. Simple bi weekly schedule during the summer as grass doesn't grow as quickly, but that was apparently the one request that couldn't be fulfilled. The mowers were lowering the trim height to the lowest they can go in order to keep justifying the trim. In the end they were just going over the lawn and it wasn't worth the weekly cost as i couldn't tell if they did anything. I really hated their logic and reasoning which was "reasons". So I wouldnt trust them because they will tell you that you are getting the best service, but in reality they are trying to get every last dollar from you without a good reason. I was paying well over 200 bucks a month because of the weekly mows and they could care less what i wanted because it was outrageous to request a bi weekly mow. Definitely do not recommend

If you're considering hiring this company for tree work, run the other way! My experience with them was a disaster from the first 5 minutes in, when I was informed it would take longer than the 2 hours I had contracted (an Angie's List Deal: up to 8 hours of tree work for $500.) After I purchased the Deal, I was informed by their office the work would require a 3 man crew at $75. p/hour. $75x3x2 hours=$450. I've already lost money!) to bring down the tree. I had anticipated a multi person team. I was also aware it would take longer than 2 hours to bring down this tree, yet I was not going to authorize additional money without first observing their work. I don't recall the name of the "team" leader, let's call him Larry. Let's call the other 2 Moe and Curly. Moe was morbidly obese, and spent the first 20 minutes of his time trying to fit his helmet properly and drinking tea from a jar on the back of their truck. Curly had no clue what to do and wandered aimlessly. Larry being the only semi-bright spot in this threesome, unloaded the gear. Larry then spent the next 15 minutes trying to start his pole saw, and trying to start the chain saw for Curly. I foolishly assumed Larry was the tree-climber and Curly was his ground crew. Larry would climb the tree, affix ropes, cut the large branches, and then have them lowered to the ground. Nope. Larry stood in my front yard, pole saw in hands, while sawing off 2 lower branches of this big red oak, and when one branch fell across the entire front yard, it took out 5 branches of my neighbor's crepe myrtle tree. The next 45 minutes were spent with Larry and Curly sawing up the 2 branches in the front yard, while Moe, huffing & puffing, picked them up and deposited them in the trailer they had brought for debris. The trailer was then almost completely filled with these 2 chopped branches, thus, there was very, very little room to deposit any further tree debris. They had obviously brought an inadequate trailer, for which Larry apologized. When I asked on initial phone contact if they used a wood chipper, I was advised they did not: They used a trailer "which has not been a problem in the past in hauling off large tree debris." At this point, we're an hour and 15 minutes into this operation, their trailer was already full, I still had 45 minutes remaining of "my" time, and Larry asked if I needed anything else done. Yes, I had a crepe myrtle in the back yard that needed to be thinned out, and he took 3 branches from it. While Larry is cutting crepe myrtle branches, Curly is raking up small branches and leaves that are in the street, then deciding to use a leaf blower to accomplish that task. A hearty raking could have thoroughly cleaned up the street in 10 minutes; instead, Curly and his leaf blower spent 35 minutes blowing the small amount of debris around in little piles until he made a big pile. Moe, meantime, is again back on the end of the truck drinking tea, and doing side-by-side stretches, maybe in an attempt to ease some back strain or maybe in an attempt to lose some weight. This crew wasn't here for the full 2 hours, I had already lost money on this deal, and in full disclosure, I was more than ready for them to be gone at this point. This was an extremely disappointing "Deal" to be purchased, and so frustrating and aggravating the company could send such an inadequate crew to accomplish the task.

We had to reschedule due to the rain, and they came even though there was a light drizzle. I was concerned it would be a muddy mess, but it was not. Great job cutting back some rather difficult plans such as sharp pampas grass and even sharper roses. Very courteous crew of 3. Second time I have used them.

This is the second time I have used Purple Care. I am so pleased with their work and would highly recommend. Professional, friendly organized and skilled.

They did an awesome job and I would use them again

I bought a "DEAL" so I know I got a great price on the work. Jock Wilson and his team were in and out in a flash. My trees look far better than I expected and the team left the property so clean you would have never guessed we'd had the trees done. They also stayed for a bit to answer some questions that my husband had regarding our property. We already have plans to use them again.

A team of 4 showed up lead by Sean and went right to work hand digging 4 deep holes for new rose bushes. We had tried to do it ourselves but the clay soil was way too hard and rocky for us. It was hard going but they did an excellent job. They hauled the rocky soil away, filled the holes with fertilizer and dirt that we provided and planted the roses in a very quick amount of time. They smoothed everything out and took away the trash. I was very happy with their service. There was a 2 hour minimum charge which I was informed of before I hired them.

First trip totally punctual, expert and pleasant.

Excellent. Even visited on the phone for over a half hour to describe what weed control treated what time of problem

Very well! Great job. Father/Son team. Great integrity not to mention an awesome clean up! Good Christian people.

Went wonderfully! Excellent company to work with! Very professional and did such a great job.

Despite a quote higher than other providers, we chose Xtreme because of previous experience (they were a subcontractor for our electrician) and because they were relatively local. During the project, I asked for a couple additional items and was quoted an hourly rate, which was high but acceptable. When I got the bill, I found that they have billed a high number of hours for the additional work - excessive in one instance and impossibly high in another. I really feel like they took advantage of the lack of a firm quotation. I enjoyed working with the crew, but you should never use them unless you have everything nailed down. In addition, on an earlier visit, they got my lake water pump working; the pump wouldn't prime. After replacing the intake valve and piping, they discovered that the problem was a leak in a gasket. So, I paid for material and hours of unnecessary labor, when the problem was fixed in 10 minutes and a dollop of goop. And, now that the lake level has dropped, the intake value with shorter pipe is out of the water, while the original is still submerged.