POOL & SPA XPRESS

It didn't go well at all. They were very rude and condescending. I asked for pool service, and they asked what kind, and I said I wasn't entirely sure what I needed and then they said "You are calling asking for service and you don't even know what kind you need?" The dude was very unprofessional and I will not be calling or using them again.

After such a rude encounter tx Xpress I left his retail store and went directly to Leslies Pool Supply. There the salesman knew exactly what I was looking for and didn't try to sell me anything different. My impression was of Xpress was that they weren't interested in me as a customer. If you don't care about the manufacturers recommended chemicals He will sell what he has and try to belittle you for using their recommendations.

I actually have been using them for about a year because the other guy that I have used for like 10 -15 years went out of business. They come once a week but when I need them for them to come another time, they come again. They'll charge you for that but they'll work with you to do it, like when I had a party or something and I want it to look good that day. They don't keep too much flooring in it but enough flooring in it so it's not over coordinated. They just do it right.

I used this companies service for about a year and a half. In the beginning the owner, Kevin, asked for a service agreement to be signed and wanted a credit card on file. That was a red-flag that I should have paid attention to. I told him there was no reason for him to have access to my credit card and would pay him monthly by check. He agreed and we modified the agreement to reflect that no credit card was required. During the first month of service his workman replaced filter elements in my new filter without getting my approval before hand and I was charged the additional costs. I believe this is why he wanted to have his customer's credit card numbers available. I explained how this type of practice was not acceptable to me and he promised to always call before performing additional work which he did do in the future. You would think this would be standard practice but for this company it is not. Throughout the period of time I used this company there were constantly instances of them wanting to charge extras. Algea treatments or something similiar that were not included in chemicals he provided. There were many times that I had actual minor repairs that were needed or upgrades to equipment that I wanted. When it came to these situations (re-attaching a tile for example) then he was not responsive. He would promise to have someone price it but would never get around to it. It would have been more professional to just admit that he did not want to the work. My experience with this unprofessional and unskilled company came to an end when out of no where Kevin or his wife started calling and hassling me to pay my bill. At the time it may have been 2 days late so I was surprised he was making a big deal out of it. He was upset once again that he didn't have a credit card so he could just charge it when he saw fit (and probably add extra charges again). I reminded him that when I signed up for his service he agreed, and signed off on an amended contract, that a credit card would not be provided. He must have forgotten I got him to sign off on the change to the contract or felt he didn't need the business. I had finally had enough of his unprofessional attitude and cancelled my service. I hope that since then he has improved his service and worked on his attitude with his customers.

He is honest and reliable. Our water is always clear and the chemicals are always correct.

THE CUSTOMER SERVICE AT THIS STORE IS EXCELLENT. THE OWNER OF THE STORE GOES WAY BEYOND WHAT IS EXPECTED. HE TESTED MY WATER AND GOT IT NICE AND PRETTY IN NO TIME.

VERY FRIENDLY AND INFORMATIVE. ANSWERED ALL MY QUESTIONS IN A FASHION I COULD UNDERSTAND.