This company's owner is Mike McStay. The lack of honesty, integrity, good work ethic and professionalism is the lowest I have ever seen. This company went onto my roof without my permission and lifted countless shinges and nailed 3 large tarp to my roof. They were never suppose to do anything to the roof. However, when I asked them to remove the tarp and that I had decided I was not going to use them I believe the vandalized and sabotaged my roof. The next day it rained really hard and leaks started appearing all over my house. When I call the owner/president Mike McStay he refused to take responsibility for his damage to my roof. I filed a BBB complaint and a police report on the situation.
Description of Work: He was only supposed to inspect my roof and give me an estimate
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
Charles D.
10/2020
5.0
roofing
+ -1 more
Everything went well. Work was started and completed in time stated. Company exceeded my expectations.
Description of Work: Roof replaced.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from McStay Quality Roofing
Mr. [Member Name Removed], Thanks for taking the time to write a positive review. I appreciate your trust in McStay Quality Roofing and Chris Peck and am so glad we exceeded your expectations.
Manuel D.
03/2020
5.0
roofing
+ -1 more
Mike and his crew did an OUTSTANDING job. Great service and price. Very professional and clean. He’s done several jobs for me and I highly recommend McStay quality roofing.
Description of Work: Installed vents on various roofs for his plumbing company
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from McStay Quality Roofing
Please enter what you would like the response to look like:[Member Name Removed], Thanks for the kind words. Working with you and Mike at Trusted Plumbing has been great for me as well! Look forward to a great long term relationship going forward!- Mike McStay
Tiffany P.
03/2020
5.0
gutter repair, roofing
+ 0 more
Mike and his team take great care of me and all the clients I refer to him. He is on the job fast, the clean up is incredible and he is always fair on price.
Description of Work: Roof inspections, Roof replacement, gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
DAVID M.
03/2020
2.0
roofing
+ -1 more
The sign on my front door clearly states "No Soliciting". Someone carrying a business card that had the name "Chris Peck, Sales/Customer Service" rang my Ring doorbell and then threw his business card on the ground when he did not receive a response.
Description of Work: Follow written instructions and not pollute
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
2.0
Response from McStay Quality Roofing
Mr. [Member Name Removed], Please accept my apologies for any inconvenience my salesman Chris Peck may have caused you or your family members. Chris is a very conscientious employee who takes his job very serious and would never knock a "no soliciting" door on purpose. I have spoken with him and he feels badly and has admitted to ringing doorbells before seeing the no soliciting sign. I know we sometimes miss the sign altogether. Thank you for bringing this to my attention. At our next company meeting, I will reiterate our policy to NEVER approach a "no soliciting" home and to apologize immediately for those we accidentally disturb. Please reach out to me directly to discuss further at 817-966-4311 or email me at mike.mcstay@mcstayqualityroofing.com. Sincerely, Mike McStay
Richard G.
11/2019
5.0
roofing
+ -1 more
It was excellent. They were very friendly, clean, tidy, courteous, and great quality of work.
Description of Work: They did new roof installation.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from McStay Quality Roofing
Mr. [Member Name Removed], Thanks for the kind words. It was a pleasure working with you. - Mike McStay
Paul M.
11/2019
5.0
roofing
+ -1 more
They did a great job. I was not there when they're doing the job, I just came and they finished it up.
Description of Work: They did installation of new roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from McStay Quality Roofing
[Member Name Removed], Thanks for the opportunity to roof the family farm, and for the tour of all the beautiful land! - Mike McStay
Matthew & Sarah R.
11/2019
5.0
roofing
+ -1 more
It was great. The price was good and they came when they said they would. They came by the next day to finish the job.
Description of Work: They put a new roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
$13,000
Response from McStay Quality Roofing
Mr. & Mrs. [Member Name Removed], (no N!) Thanks so much for your trust in Chris Peck and McStay Quality Roofing, it was great meeting you both! - Mike McStay
Blake L.
11/2019
5.0
roofing
+ -1 more
It was great. They cleaned all their mess, showed up early, and got it done in one day.
Description of Work: They put a new roof on.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from McStay Quality Roofing
[Member Name Removed], Thanks for the kind words. It was great seeing you and your family for a 2nd time... I hope you go longer between hail storms next time - Mike McStay
Stephen S.
11/2019
5.0
roofing
+ -1 more
It was fine. The owner had a great communication throughout the whole process and cleaned up after themselves.
Description of Work: They installed new roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from McStay Quality Roofing
Mr. [Member Name Removed], Thanks for the kind words and entrusting your beautiful home to McStay Quality Roofing! - Mike McStay
Drew L.
11/2019
5.0
roofing
+ -1 more
It was excellent. They did quality job, they were on time, and under budget.
Description of Work: Installed new roof for us.
Rating Category
Rating out of 5
Yes, I recommend this pro
$15,000
Response from McStay Quality Roofing
Mr. [Member Name Removed], Thanks for the great review. I appreciate your trust in my company and enjoyed meeting you and your family! - Mike McStay
Joann R.
11/2019
5.0
roofing
+ -1 more
It went well. Everything was great and all went smoothly
Description of Work: They put a new roof.
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from McStay Quality Roofing
[Member Name Removed], Thanks so much for the positive review and the great referrals. It was a great pleasure working with you on your home and your mom on her house as well! - Mike McStay
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Roofing,
Gutters,
Drywall,
Interior Painting,
Exterior Painting,
Siding
FAQ
McStay Quality Roofing is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 12:00 PM
McStay Quality Roofing accepts the following forms of payment: American Express,Discover,MasterCard,Visa