Hideous experience: Lance was the sales guy a super duper friendly and super charming guy, whilst he is selling to you. God forbid you have any problems with BMC! Our house gutting project moved incredibly fast and we were living in an apartment during it. Windows were installed in just two days. We noticed in the middle of installation, they were wrong color (bronze. Instead of white) and wrong design (no panels instead of the multiple panels we wanted.) I called sales rep Lance at least 5 times and left voicemails during installation, he finally returned one phone call and said, "that's what you ordered, and that's what you get! I wrote it all down and that's what you ordered. I don't ever make mistakes!" I called his sales manager in Dallas and he never even bothered to return my calls. This is the most dishonest company I have EVER dealt with! Do NOT EVER deal with them!!!!!
Description of Work: All windows in house replaced
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$20,000
ANDY P.
10/2004
5.0
replacement windows
+ -1 more
MY EXPERIENCE HAS BEEN VERY PLEASANT. THIS MARVIN WINDOW DEALER IS VERY THOROUGH, PROMPT & ABLE TO DELIVER AN EXCELLENT PRODUCT. AFTER COMPARING BOTH QUALITY, COST & FUTURE SAVINGS, WE SELECTED THIS COMPANY AND RECEIVED EXCELLENT SERVICE.
Description of Work: MEASUREMENT, PRODUCT INFORMATION, ORDERING, COMPARISON OF OUR PRODUCTS & OTHER MANUFACTURERS. OFFER ARGON IN AIR SPACE & WOODEN SCREENS & SCREENS ARE VIRTUALLY UNDETECTABLE.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Contact information
4455 CAMP BOWIE BLVD SUITE 110, Fort Worth, TX 76107
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Service Categories
Windows
FAQ
MARVIN WINDOWS PLANNING is currently rated 3 overall out of 5.
No, MARVIN WINDOWS PLANNING does not offer free project estimates.
No, MARVIN WINDOWS PLANNING does not offer eco-friendly accreditations.
No, MARVIN WINDOWS PLANNING does not offer a senior discount.
No, MARVIN WINDOWS PLANNING does not offer emergency services.
No, MARVIN WINDOWS PLANNING does not offer warranties.
MARVIN WINDOWS PLANNING offers the following services: WINDOWS.
Contact information
4455 CAMP BOWIE BLVD SUITE 110, Fort Worth, TX 76107